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General discussionProfiles enabled and public by default???(26 posts)(26 posts)
(26 posts)
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This is my favourite topic
Posted May 02, 2018
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Holy ****, and here I thought GoG cared about their customers' privacy... but then I get an email to tell me my profile is now online. I had no idea what the email meant, so I logged in and I noticed that I suddenly had an enabled profile that was fully public, even though I never enabled it or made it public!

It's disabled now, but privacy should not be opt-out. Terrible.
Posted May 02, 2018
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Think again :(
Posted May 02, 2018
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You missed the real fireworks. Even if your profile was set to probate but you had a friend whose was set to public, people could still get your info. That has since been fixed.
Posted May 02, 2018
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I'm still surprised such decision happened.
Post edited May 02, 2018 by Lexor
Posted May 02, 2018
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It's a bit of a missed opportunity too. By putting some kind of notice on the website and Galaxy telling you about profiles and asking you to do some small action to enable them they would generate a lot of awareness about profiles and make them more popular.

It's good that we can disable them if we want to, at least. But I hope that they soon let us control what is shared so that we can have profiles and privacy at the same time, because aside from displaying way too much private information the profiles really are very nice.
Post edited May 02, 2018 by Barefoot_Monkey
Posted May 02, 2018
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Lexor: I'm still surprised such decision happened.
Why? It was evident from the pre-launch thread that they thought, and still think, this was a cool way to go about things.
Posted May 02, 2018
Do we really need half a dozen threads about this issue? :/
Posted May 02, 2018
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Sorry about that, we did out best to make GOG see that it's the absolutely wrong way to handle this, but they didn't listen.

Question - are you subscribed to receive any of GOG's promotional emails, and if yes, which ones? Asking as I'm trying to figure out if receiving this email is tied to being subscribed.
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NuffCatnip: Do we really need half a dozen threads about this issue? :/
That's what happens when privacy related things are not properly communicated ahead of time, and implemented in the worse possible way. And it may just be the beginning, now that they seem to have sent out emails.
Post edited May 02, 2018 by HypersomniacLive
Posted May 02, 2018
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HypersomniacLive: Sorry about that, we did out best to make GOG see that it's the absolutely wrong way to handle this, but they didn't listen.

Question - are you subscribed to receive any of GOG's promotional emails, and if yes, which ones? Asking as I'm trying to figure out if receiving this email is tied to being subscribed.
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NuffCatnip: Do we really need half a dozen threads about this issue? :/
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HypersomniacLive: That's what happens when privacy related things are not properly communicated ahead of time, and implemented in the worse possible way. And it may just be the beginning, now that they seem to have sent out emails.
I'm no fan of the way gog employees communicates with us customers and, yeah, I get that everyone wants to be heard, but the clogging is getting mildly irritating (at least to me) and as you've already mentioned it's only getting worse.

Oh well, it's not as bad as I make it out to be, for now. :P
Posted May 02, 2018
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I think you mean the opposite. Privacy should be opt-out not opt-in. That is, in order to have your profile (or whatever else) be public you would have to manually choose to make it public. Opt-in is the other way around. Having privacy be opt-in would mean that your stuff would be public by default and you would have to actively choose to make it private.
Posted May 02, 2018
high rated
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HypersomniacLive: Question - are you subscribed to receive any of GOG's promotional emails, and if yes, which ones? Asking as I'm trying to figure out if receiving this email is tied to being subscribed.
I'm subscribed to all three of them - Releases, Promotions and Wishlist alerts. No suggestion which subscription triggered the email about the dumb profiles.

But at the end of the mail, it says "BY THE WAY... Don't forget about our Weekly Sale!" and a link to that sale. That might mean it was tacked on to that subscription.
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HypersomniacLive:
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rotorde: I think you mean the opposite. Privacy should be opt-out not opt-in. That is, in order to have your profile (or whatever else) be public you would have to manually choose to make it public. Opt-in is the other way around. Having privacy be opt-in would mean that your stuff would be public by default and you would have to actively choose to make it private.
Yeah, I was a bit hurried and angry writing that... I meant that privacy-violating features like that should not be opt-out.

I guess I'll be opting out of being a GoG customer then... it's a sad day when Steam does a better job at privacy than the competition.
Post edited May 02, 2018 by rmcgog
Posted May 02, 2018
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[emphasis added]

Thanks, that's what I suspect based on the lingo and that last bit.
Posted May 02, 2018
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You may want to consider directing your comments directly to GoG staff. Like most support online forums, it;s just your fellow customers here and there's little to no staff interaction here:

https://support.gog.com/hc

You may want to skim the main thread about profiles:

https://www.gog.com/forum/general/introducing_gog_profiles_a393f

Hope this helps
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NuffCatnip: Do we really need half a dozen threads about this issue? :/
I think we should all start a thread!
Post edited May 02, 2018 by drmike
Posted May 02, 2018
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drmike: I think we should all start a thread!
That sounds like a plan! Or maybe not.

GOG's management are probably relying on the silent majority remaining silent (no doubt partly through ignorance of the issues under discussion), which can be interpreted as tacit approval of their actions. An act of civil disobedience, such as flooding the forums with "<username> would like their privacy respected" threads, might briefly hold their attention. But unless it's a major flood, they'll probably just delete the threads and kick the posters out of the forums for a while. A more productive outlet for that pent-up indignation would be to lodge a support request. Their legal and privacy email addresses should also be fair game for dissatisfied customers.
Posted May 02, 2018
This is a shitty move, GOG.
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This is my favourite topic
Community
General discussionProfiles enabled and public by default???(26 posts)(26 posts)
(26 posts)