Hawk52: I don't get how crisis management is so hard for these companies. The second something was noticed (and they should have some people monitoring things around the clock of course), they should have issued immediate twitter messages and shut the servers down. Alert people, calm people down, fix the problem, go eat some ham or something.
As it is, it's been going on two hours and we still haven't gotten any word from Valve on what happened. The only place with any real reliable information is the people running Steam DB and the Steam reddit.
I agree. Steam barely avoided getting own "golden dung" in terms of customer service, and now this. Maybe they don't have any monitoring team, or they were trying to stomp burning match when there was entire forest burning, so to speak.
Awful silence from officials is even worse, never understood that. I mean, some "big" corps are doing "damage assessment" and "calculating PR risks", but what Valve has to lose? "We have issues, we shutting down Steam, don't do anything". Yet we had this. Sort of "you thought paid mods were bad".
Steam Winter Fale indeed. This Christmas is special.
Hawk52: I 100% saw a phone number on someone's account. It looked like a cell phone number beginning with 971 or something.
So I call bullshit on the claim that it's censored. I know what I saw.
It is censored in first "global" window, but at second, it should be visible, as you edit it there, actually. Not sure for CC, none attached.
markrichardb: This is unfathomable. Hundreds of reports flooding in, personal details in the hands of unknown people, the dead rising from the graves, human sacrifice, dogs and cats living together, mass hysteria!
Seriously though, this is really bad.
Wait for nephalem. He will help.
