A little while ago, while vetting my Paypal settings, i found an entry belonging to GOG under my preapproved payments.
I thought it was a little weird, but i just removed it.

Today i wanted to buy a game. When i went to pay, i chose Paypal and a tiny new window open to allow the payment. Nothing wrong, so far. However, it wouldn't allow me to use the existing funds in my Paypal account, which were more than enough to cover the purchase. Instead, it just asked me either for a bank account or a credit card.

I tried a number of times. I even tried to manually add funds to my wallet. Every time, it would ask me for a bank account or credit card. I contacted GOG support. They told me it would first try to use the existing funds before charging the bank account, and pointed out this particular sentence:

"I understand that if I have PayPal balance, that balance will be used first and that if my preferred payment method is expired or declined, PayPal will charge my backup payment method."

Only then did it hit me: GOG is trying to get authorization for a subscription, not a one-time payment!

This is very wrong. It's like going to MacDonald's for a burger and being asked to sign a contract. If i'm just buying a game, i just want to pay and be done with it.

Until GOG fixes this, i think i'll take my business to Humble Bundle - or even Steam.

Sounds more like you should blame PayPayl. facepalm

No, this isn't GoG.

Pretty sure it means it will use your balance, your first payment type and then second payment type in that order if it can. Course i could have my bank account and visa card that's connected to the same bank account if i wanted, not that it makes much sense.

I suggest you look at your card(s), i have the feeling one (or more) of them is expired

No, they don't and nothing in this sentence implies otherwise.

OK, then allow me to clarify something too. I've been using Paypal for decades, and i've used it in various places and for plenty of things. This includes requesting payments myself and integrating it with eCommerce. (I'm a Web Dev.)
This is the first time i've ever seen anything like this.

If you go right now to Humble Bundle, Steam, or even eBay (which, as you may know, is related to Paypal) and buy a game, you get to choose the funds directly. No bank account, no credit card. This makes sense to me.

On the other hand, if you go to Google right now and subscribe something (e.g. Google One), it does ask you for a payment pre-approval - because it will be a recurring payment. This too makes sense to me.

What doesn't make sense to me is you telling me to go right ahead and give you permission to withdraw money from my bank account, but not to worry because you won't do that.

But hey, it's your store and you don't have to please anyone, and i don't see anyone else complaining. So, don't mind me: like i said, i can buy games elsewhere.

Thanks anyway for trying to help, guys.

No, just no. This is essentially a way to pay with PayPal without entering your PayPal password. I keep them different because I want them secure. This isn't optional either, you either agree to let GoG purchases bypass your password or you can't use PayPal. I want to be able to enter my password each time I make a purchase because I want to make sure I'm the one purchasing. GoG already has issues with account security and people logging into other people accounts. I don't need a way for someone to bypass the password once there. GoG seems to want to do everything in their power to prevent me from spending here.

And it's a shoddy implementation too. GoG, you need a way for users to delete the PayPal token from your system so that a new one can be created. Otherwise, should the authorization be revoked or becomes inactive - it will error out and force the purchaser to proceed without their PayPal account (meaning no funds available and a credit card must be used). This seems to be what happened to the OP.

So basically if authorization is ever revoked or expires PayPal will become useless on GoG until that token is deleted - which at this point is forever. I could revoke authorization after each purchase - a massive pain for sure, but it seems that it will make it literally impossible to buy anything on GoG.

I've had to deal with these issues on Google Play far more often than I would like.

Sorry, but I don't want Gog to save this information and prefer it is wiped clean after use,after all I don't leave PayPal open for an attack/scam. This might be an easy way for Gog to operate but all I see is a lazy and dangerous shortcut practice. I realise for the *knockers* that PayPal guarantee all transactions or money back but what about the nuisance of chasing up these problems for said user's?

So they were GOG as a service all along. Never would have thought ;). Cheers

I just ran into the same issue. It's fine for you to offer direct debit payment via PayPal as an option, but not okay that agreeing to this is now required to make a purchase. I'd like a way to opt out of it, please, or I will have to refrain from buying on GOG.

(And since this probably isn't going to get fixed right away, before current sale offers end, I bet it's already lost you a couple of purchases. On my end definitely.)

Uhm, I've never NOT had to enter my password into paypal to make a purchase here. Everytime I buy something I have to punch in my password on paypal. What are you on about?

Please let the users choose between what you just implemented, and what was here before (one time payment without keeping our payment data).

I wanted to purchase a game in one of the current promo, but I won't use paypal anymore here if I have to accept this automated direct debit payment via PayPal. Even if I trust you, I don't want any web store to be able to debit automatically money from one of my bank account (through paypal, credit card...).
And if I don't use paypal anymore, it will be (lot) more annoying for me to buy here, because I'll have to go through my bank website each time I want to buy a game.

+1

Try it again now, they've "introduced a new approach".


Ever heard of this new concept called options? Things don't have to be black or white.