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General discussion"Pay for your order now" greyed out(33 posts)(33 posts)
(33 posts)
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This is my favourite topic
Posted December 12, 2015
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Wishbone: So you were trying to buy the expansion without having the main game here. That's the kind of thing you should have said from the beginning. We could immediately have told you what the problem was.
Thanks to my daily training in IT support, I could answer the question without him telling. ;)
Posted December 12, 2015
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Wishbone: So you were trying to buy the expansion without having the main game here. That's the kind of thing you should have said from the beginning. We could immediately have told you what the problem was.
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gnadenlos: Thanks to my daily training in IT support, I could answer the question without him telling. ;)
"Did you try turning it off and back on again?"
Posted June 01, 2016
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JMich: Not that I know of. Quick and silly question, but you have entered your CC details, and the button still remains unavailable, right? Because in the screenshot, the button is not available because the details are not filled in.
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BrokenToyLol: Of course. I wouldn't show a screenshot with my card details.
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gnadenlos: Maybe you are tying to buy an addon without owning the main game?
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BrokenToyLol: I have the main game installed.
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Wishbone: Have you tried just buying the game through the website rather than through the (officially beta but more accurately alpha) optional client?
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BrokenToyLol: Yes.

I've tried buying it through:

-The client
-Internet Explorer (with cache and history cleared)
-Firefox

None of those three options have worked.
I have the same problem, any ideas how to solve it?
I am buying an addon but I have the original game bought on GOG so I shouldnt experience the same issue
Post edited June 01, 2016 by ambroziak666
Posted November 03, 2017
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BrokenToyLol: When I try purchasing a game on GOG Galaxy and I proceed to the checkout stage where I enter my card information, the "Pay for your order now" button is greyed out. I have tried selecting other games and I have the same problem. I have tried restarting my client and running with administrative privileges, but it doesn't fix it. I have changed my currency to Australian Dollars (AUD) and the problem persists.

Can anyone help, please?

I have attached a screenshot to show the problem.

Thanks.
For me it was grayed out because one of the items was already in my library. No error handling to indicate that when using browser, but the client was smart enough to show me the problem.
Posted November 03, 2017
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BrokenToyLol: When I try purchasing a game on GOG Galaxy and I proceed to the checkout stage where I enter my card information, the "Pay for your order now" button is greyed out. I have tried selecting other games and I have the same problem. I have tried restarting my client and running with administrative privileges, but it doesn't fix it. I have changed my currency to Australian Dollars (AUD) and the problem persists.

Can anyone help, please?

I have attached a screenshot to show the problem.

Thanks.
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bruzah: For me it was grayed out because one of the items was already in my library. No error handling to indicate that when using browser, but the client was smart enough to show me the problem.
Holy necro, Batman. You do realize you are commenting on a 2 year old thread?
Posted December 21, 2017
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BrokenToyLol: Maybe the system recognises that my account is new, and so it blocks me from making purchases until a specified amount of time? I'm not sure if this is the case but it would certainly make sense.
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JMich: Not that I know of. Quick and silly question, but you have entered your CC details, and the button still remains unavailable, right? Because in the screenshot, the button is not available because the details are not filled in.
Posted February 09, 2018
Hi,
I have the same problem, have you found a solution?
Posted February 09, 2018
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helmetcrow: Hi,
I have the same problem, have you found a solution?
Yes, a few of them. And they're all listed in this thread:
1. Enter your card details before you go to check out
2. Don't try to buy games that you alredy own
3. You have to own the game on GOG before you can buy any DLC for this game

You've entered your card details, are not tryng to purchase a game that you already own and you're not trying to buy DLC for your Steam games? Well... Then you should be a bit more specific about your problem ;)
Posted February 09, 2018
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helmetcrow: Hi,
I have the same problem, have you found a solution?
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real.geizterfahr: Yes, a few of them. And they're all listed in this thread:
1. Enter your card details before you go to check out
2. Don't try to buy games that you alredy own
3. You have to own the game on GOG before you can buy any DLC for this game

You've entered your card details, are not tryng to purchase a game that you already own and you're not trying to buy DLC for your Steam games? Well... Then you should be a bit more specific about your problem ;)
Thanks for the answer.
I have put the credit card detail, i already bought games before. My credit card is saved so that's why it's a little weird.
I have of course money on my bank account.
I don't own the games i want to buy. Same problem if i want to puchase money for my wallet.
Posted February 09, 2018
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helmetcrow: Thanks for the answer.
I have put the credit card detail, i already bought games before. My credit card is saved so that's why it's a little weird.
I have of course money on my bank account.
I don't own the games i want to buy. Same problem if i want to puchase money for my wallet.
Are you trying to buy the games as a gift?
Posted February 09, 2018
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helmetcrow: [...]
Then your case clearly falls under
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real.geizterfahr: Well... Then you should be a bit more specific about your problem ;)
You won't get any helpful answers without giving more information than "I have a problem, fix pls". It could be anything. Maybe check the date on your card. Is it expired?
Post edited February 09, 2018 by real.geizterfahr
Posted February 09, 2018
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real.geizterfahr: Yes, a few of them. And they're all listed in this thread:
1. Enter your card details before you go to check out
2. Don't try to buy games that you alredy own
3. You have to own the game on GOG before you can buy any DLC for this game

You've entered your card details, are not tryng to purchase a game that you already own and you're not trying to buy DLC for your Steam games? Well... Then you should be a bit more specific about your problem ;)
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helmetcrow: Thanks for the answer.
I have put the credit card detail, i already bought games before. My credit card is saved so that's why it's a little weird.
I have of course money on my bank account.
I don't own the games i want to buy. Same problem if i want to puchase money for my wallet.
Have you tried buying games as a gift? You can not do that nor buy wallet funds because your account is too new. That's a fraud prevention measure. That restriction will be lifted 2 months after having spent 10$ on GOG, IIRC.
Posted February 10, 2018
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helmetcrow: Thanks for the answer.
I have put the credit card detail, i already bought games before. My credit card is saved so that's why it's a little weird.
I have of course money on my bank account.
I don't own the games i want to buy. Same problem if i want to puchase money for my wallet.
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Grargar: Are you trying to buy the games as a gift?
Not as a gift.
No DLC

Valid Appears next to the card. Just have to add the 3 numbers of the capcha.


I tryed an other game for buying it and it seems to work today. The history of my previuous "order in process" disapear.

Now if i take any game, i can buy it.


Thanks for all the help.
I don't know how to explain but it works now. It's not the rebooting, I tried it yesterday too.
Post edited February 10, 2018 by helmetcrow
Posted February 10, 2018
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helmetcrow: Hi,
I have the same problem, have you found a solution?
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real.geizterfahr: Yes, a few of them. And they're all listed in this thread:
1. Enter your card details before you go to check out
2. Don't try to buy games that you alredy own
3. You have to own the game on GOG before you can buy any DLC for this game

You've entered your card details, are not tryng to purchase a game that you already own and you're not trying to buy DLC for your Steam games? Well... Then you should be a bit more specific about your problem ;)
Seems to work Now.
The Problem was neither 1.2.3.
The order in process that i had yesterday desapear from the history and payment is possible now.
I gess the only solution is to wait in that case...

Thanks for your quick answer.
Posted July 06, 2020
Just had this problem (5 July 2020), removing the Free games from the Basket solved it.
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This is my favourite topic
Community
General discussion"Pay for your order now" greyed out(33 posts)(33 posts)
(33 posts)