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Johny.: We have links to Galaxy protocol ( goggalaxy://installGame/<GAME_ID>,en also launchGame and openGameView) and they'll be used at some point on the website, but Galaxy detection in browsers is not trivial. One click could start game installation just after buying the game.
Huh, that is quite nice... the install one doesn't seem to work for me, but the openGameView one is.

I might just have to steal those and implement some links myself :D

Do you have one that could be used to download the backup offline installers via Galaxy? I might be able to cobble together a downloader alternative then...
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Johny.: Everything that adds more steps is most probably not better for UX. :) Especially that after you make a purchase, you just click to go to account and download it.
Well isn't that exactly what you're doing already with these changes though? And with my first two suggestions there are no extra steps - it's just an addition to the final stage of account creation or making a purchase to make it clear what to do next, for people like this: https://www.gog.com/forum/general/hi_im_brand_new

There'd be something like:

"What now?

[if this is displayed at new account creation insert another message here about buying games, and the free games added to all new accounts]

There are two options for installing and playing games from GOG.com. You can use our Galaxy Client to install games from our store, which includes advanced features such as single-click installs, achievements, cloud saving and much more!

[insert Galaxy screenshots]

Visit the Galaxy Page to download the Galaxy Client.

Alternatively you can use our traditional standalone installers via your library page. Simply visit your library page, select the game you want to download and download the installer file (or files, for multi-part installers), then run the installer and follow the instructions as you would any other piece of software."

This would also be part of the "Welcome to GOG" email, and could perhaps be added to order confirmation emails as well. No extra steps required and it wouldn't get in anyone's way.

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Johny.: Popup on website is also just no good. We could make 5 popups about various things then.
The idea is that someone will go to their library and select a game as they do now, and if this is the first time they're doing this then it displays a little message about the option for installing games through Galaxy. This would be part of the current popup where the download links are presented. At this point they can either dismiss it & view the download links or follow the link through to the Galaxy page; whichever option they choose it goes away forever and after this it would work exactly as it does now.

Edit: To further clarify, the current process:

- Access library page, select game, popup appears with download links for the standalone installers

My proposed change:

- Access library page, select game, popup appears with message about using Galaxy to download games and simple Yes / No option to either proceed to the Galaxy download page or present the download links for the standalone installers as it is now. This only happens the first time anything in the library is accessed via web browser, and will never appear again once it's been acknowledged by the user.

One message to make sure people are aware of the Galaxy client before providing download links for the standalone installers with simple yes/no dialogue that goes away forever after it's been seen and acknowledged, no inconvenience caused.

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Johny.: We have links to Galaxy protocol ( goggalaxy://installGame/<GAME_ID>,en also launchGame and openGameView) and they'll be used at some point on the website, but Galaxy detection in browsers is not trivial. One click could start game installation just after buying the game.
That would be a lot more convenient for everyone involved than messing with the installers, having two different kinds of installer etc. though. Steam manages to do it quite effectively :)
Post edited May 12, 2017 by adamhm
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Djaron: first, those rar files were password protected and the little exe that launched them was the only way to access the rar archive content
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Gersen: Well first it was removed after a couple of day. (and IIRC the password was a hash of the game ID or something like that)

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Djaron: second: from what i experienced on a computer that once had galaxy and even if it was removed/uninstalled is that it doesnt uninstall itself clean at all, and this generate very serious installation bugs or launch crash issues on many games. (not really related to your message, i know), so even forgetting to uncheck the opt out box once will lead to severe problems even if uninstalling
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Gersen: second, it was an uninstall bug of the close beta version, but that was corrected by removing a key in the registry or by reinstalling the latest version of Galaxy and uninstalling it again and it impacted two or three games that detected by error Galaxy even thought it wasn't present.
i never claimed to be a gog galaxy expert.. the few time i dared to try and use it, it gave me only trouble and not very convincing features/overall experience, so excuse me if i didnt insist on keeping installing each and every new patch and version "just to check if finally it would make me think it is great" (and i did test it both at closed beta, normal beta and out of beta steps... so i could see the whole evolution and overlal fix... and yet OH MY GOG ! i still DARE not to be convinced at all.)
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Johny.: Everything that adds more steps is most probably not better for UX. :) Especially that after you make a purchase, you just click to go to account and download it.

Popup on website is also just no good. We could make 5 popups about various things then.

We have links to Galaxy protocol ( goggalaxy://installGame/<GAME_ID>,en also launchGame and openGameView) and they'll be used at some point on the website, but Galaxy detection in browsers is not trivial. One click could start game installation just after buying the game.
Your problems don't lie with the installers, they lie with the site design, which is sub-optimal to say the least. Christ, you don't even mention to download ALL the files and THEN doubleclick the 1st one. And "Try Galaxy" isn't doing yourselves any favors, either. It should be something like "Quick and Easy Installation", with the offline installers on a separate page, call it "Manual Downloading and Installation". You do it that way and you force customers to make a more informed choice.
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Johny.: Everything that adds more steps is most probably not better for UX. :) Especially that after you make a purchase, you just click to go to account and download it.

Popup on website is also just no good. We could make 5 popups about various things then.

We have links to Galaxy protocol ( goggalaxy://installGame/<GAME_ID>,en also launchGame and openGameView) and they'll be used at some point on the website, but Galaxy detection in browsers is not trivial. One click could start game installation just after buying the game.
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richlind33: Your problems don't lie with the installers, they lie with the site design, which is sub-optimal to say the least. Christ, you don't even mention to download ALL the files and THEN doubleclick the 1st one. And "Try Galaxy" isn't doing yourselves any favors, either. It should be something like "Quick and Easy Installation", with the offline installers on a separate page, call it "Manual Downloading and Installation". You do it that way and you force customers to make a more informed choice.
Are you saying that significant amount of users have problems understanding how they should download and install a game after buying it?
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Johny.: Are you saying that significant amount of users have problems understanding how they should download and install a game after buying it?
Evidently this is at least the case when it comes to Galaxy, considering the justifications given for wanting to modify how the installers work... which is why I made my earlier suggestions. Make the existence of Galaxy and what it does clearer, provide details about it when registering a new account and buying games (Steam does this for their client) and once more when accessing a game in the library via the website for the first time.
Post edited May 12, 2017 by adamhm
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richlind33: Your problems don't lie with the installers, they lie with the site design, which is sub-optimal to say the least. Christ, you don't even mention to download ALL the files and THEN doubleclick the 1st one. And "Try Galaxy" isn't doing yourselves any favors, either. It should be something like "Quick and Easy Installation", with the offline installers on a separate page, call it "Manual Downloading and Installation". You do it that way and you force customers to make a more informed choice.
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Johny.: Are you saying that significant amount of users have problems understanding how they should download and install a game after buying it?
It's what GOG has been saying, and I'm saying it, too. Again, All "Try Galaxy" is likely to elicit is, "huh, what's Galaxy?", whereas something like "Fast and Easy Installation" is something almost everyone can recognize. But don't just send people straightaway to the files because that increases the likelihood that they'll try to download them and then fail.

In the game library, instead of "View Downloads" try "Download Options", which takes you to a page with two options: "Click and Go!", and Manual Installation. Because as I mentioned, this forces people to make a better informed choice.

Cheers
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Forum is in melt down mode. hahaha.
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Johny.: <snip>
Let's take a look at the purchase process. When someone goes through the checkout and finishes paying, they're taken to the order confirmation page where they are presented with only two options: "Share" and "Go to my account". There is little else here, nothing explaining about Galaxy or how to download the games.

Look at this from the perspective of a new user who knows very little about GOG: what do I do from here to access the game(s) I just bought? "Go to my account" would seem to be the logical option. This takes me to the library page where I can see my games. There's not much here so I click on the game I want to download, and a popup appears. Ah, there's my game, under "Game downloads". The "Try Galaxy" button doesn't register as I'm too focused on trying to get at the game I just bought to care about whatever "Galaxy" is.

Adding information about and instructions for both Galaxy & the standalone installers to the account creation and order confirmation pages would help new users a lot more than any changes to the standalone installers.
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Telika: I'd be interested in a 100% honest answer to this :

Why do you need to have the "galaxy-client-downloading functionality" in the game installers rather in the game-downloading interface of the website itself ?

In other words why do you place this check and option at the level of already downloaded EXEs, instead of placing it that the level of obligatory "select download" procedure on your website (another convenient bottleneck which is a just as unavoidable as the install process itself, but would spare you to have to tweak each indiviual game packaging) ?
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Johny.: I'm not the perfect person to ask, but I guess for users that just download the game they have just bought (my guess - most of the users ;) ), and we want them to easily have Galaxy Client installed (optionally) and have their games up-to-date with cloud saves etc.
My guess - this is just PR BS, same as the other answers provided until now by the gog team. They know what is going on but are not allowed to give us any relevant answers by the upper echelons. The honest answer is like this:

"We have much bigger plans for Galaxy but we can't tell them to you because it will create an even bigger outrage and we'll lose more money and customers. So, for the time being we try the slippery slope approach hoping that our blind, loyal customers will fork over more money until they'll see our company's true colours and abandon the ship. Our gambit will attract new fish that will bite the bait to replace the delusional customers who believed in us this far. *Fingers crossed*"
Post edited May 14, 2017 by ariaspi
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ariaspi: My guess - this is just PR BS, same as the other answers provided until now by the gog team. They know what is going on but are not allowed to give us any relevant answers by the upper echelons. The honest answer is like this:
The informations, does Galaxy is THE future of GOG is spread out everywhere.
In Articles, Interviews, Investor informations.
But many prefere to ignore those facts and hide behind "conspiracy theory".

Galaxy may stay optional for customers, but it is INTEGRAL for GOG.
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ariaspi: My guess - this is just PR BS, same as the other answers provided until now by the gog team. They know what is going on but are not allowed to give us any relevant answers by the upper echelons.
https://en.wikipedia.org/wiki/Cock_and_bull_story

https://en.wikipedia.org/wiki/Dog_and_pony_show
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richlind33: .

In the game library, instead of "View Downloads" try "Download Options", which takes you to a page with two options: "Click and Go!", and Manual Installation. Because as I mentioned, this forces people to make a better informed choice.

Cheers
tsss tsss tsss... you are assuming that peeps would ever bother to "read", to begin with, and then you insist being gross by assuming peeps would gain knowledge from their reading and will use said information to make a relevant/smart choice ?

have you ever met real peeps ? i mean... met peeps lately ? :)

you couldnt handle to work at GOG with such misconceptions ! they in fact truly got the whole picture of it and took appropriate actions to adress such issues :)
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richlind33: .

In the game library, instead of "View Downloads" try "Download Options", which takes you to a page with two options: "Click and Go!", and Manual Installation. Because as I mentioned, this forces people to make a better informed choice.

Cheers
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Djaron: tsss tsss tsss... you are assuming that peeps would ever bother to "read", to begin with, and then you insist being gross by assuming peeps would gain knowledge from their reading and will use said information to make a relevant/smart choice ?

have you ever met real peeps ? i mean... met peeps lately ? :)

you couldnt handle to work at GOG with such misconceptions ! they in fact truly got the whole picture of it and took appropriate actions to adress such issues :)
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Johny.: Are you saying that significant amount of users have problems understanding how they should download and install a game after buying it?
Are these guys not so bright, or just full of shite???

And the client design isn't any better than the website design?

Wow.
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