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General discussionOn dead pixels and Amazon(20 posts)(20 posts)
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Posted May 26, 2018
So I finally received yesterday my Asus PA248Q monitor, but my joy was shortlived because I quickly discovered 2 dead pixels, close to each other in the top left corner. They're "dead", not just stuck, i.e. black and visible on any of the RGB colours. I tried the "software" solutions anyway, flushing the colours, but it didn't work.

Looked at Asus's warranty policy. Apparently they only give replacements if you have more than 5 dark pixels. Contacted Amazon, guy quickly offered me a refund or replacement. I asked for replacement, since I liked the monitor otherwise, and he said he'll send me a new one, and I can keep this one till I receive the replacement (which is good, because I don't want to be monitorless for yet another week).

After talking with Amazon's customer support, I discovered a third dead pixel, it's very bottom right, just where Windows displays its system clock, which is why I haven't discovered it before.

I had 2 LCD monitors before, one LG and one Iiyama, with 0 dead pixels. Neither of my 2 laptops had any too. What's your experience with dead pixels nowdays? Am I just unlucky with this one, or was I lucky in my previous ones and dead pixels are a fairly common occurence?. This is my first IPS monitor if it makes a difference.

Also, just last week I had to return an Eizo monitor to Amazon because of a physical scratch on the screen. The last 6 months I had to return 4 or 5 faulty items. Amazon makes this completely hassle-free: you get a barcode, post it for free and usually get refunded as soon as the post office scans it (even before they receive it). But I've had to return as much faulty items in the last half year as I had in an almost decade of using their services. I'm wondering if their easy return policy came at a cost of worse quality control. What's your experience?
Posted May 26, 2018
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ZFR: What's your experience?
My first LCD was one of the first on the market, and it had one dead pixel. I think the fucking thing survived three years. I bought a new LCD in 2003, a 5:4 (yes, 5:4) Sony screen with zero dead pixels.

I still use it today. :)
Posted May 26, 2018
avatar
ZFR: So I finally received yesterday my Asus PA248Q monitor, but my joy was shortlived because I quickly discovered 2 dead pixels, close to each other in the top left corner. They're "dead", not just stuck, i.e. black and visible on any of the RGB colours. I tried the "software" solutions anyway, flushing the colours, but it didn't work.

Looked at Asus's warranty policy. Apparently they only give replacements if you have more than 5 dark pixels. Contacted Amazon, guy quickly offered me a refund or replacement. I asked for replacement, since I liked the monitor otherwise, and he said he'll send me a new one, and I can keep this one till I receive the replacement (which is good, because I don't want to be monitorless for yet another week).

After talking with Amazon's customer support, I discovered a third dead pixel, it's very bottom right, just where Windows displays its system clock, which is why I haven't discovered it before.

I had 2 LCD monitors before, one LG and one Iiyama, with 0 dead pixels. Neither of my 2 laptops had any too. What's your experience with dead pixels nowdays? Am I just unlucky with this one, or was I lucky in my previous ones and dead pixels are a fairly common occurence?. This is my first IPS monitor if it makes a difference.

Also, just last week I had to return an Eizo monitor to Amazon because of a physical scratch on the screen. The last 6 months I had to return 4 or 5 faulty items. Amazon makes this completely hassle-free: you get a barcode, post it for free and usually get refunded as soon as the post office scans it (even before they receive it). But I've had to return as much faulty items in the last half year as I had in an almost decade of using their services. I'm wondering if their easy return policy came at a cost of worse quality control. What's your experience?
I've got an old ass SAMSUNG Syncmaster B2330 1080p monitor that I've used for like almost 8 years now without issue. That said, I've noticed that some of the Pantry orders I've received lately have had the boxes really screwed up in packing, and in one case, I had a box with a bulk order or Lysol disinfectant wipes (I like to buy bulk when they're on sale), come with one open and spilling all over the other containers in the box. So yeah, I HAVE noticed that anything that isn't from another user or company has started to trend downwards in the shipping/packing/delivery department.

You'd think that they'd start putting some emphasis on package care, but I'm also assuming that Amazon packers' jobs are hella hectic.
Posted May 26, 2018
Are you buying straight from Amazon or are you buying from vendors through Amazon? My experiences have been fine. *fingers crossed*
Post edited May 26, 2018 by Dr_Adder
Posted May 26, 2018
My understanding is that LG and Samsung are the only ones who make their own displays. The average display lasts 8 years without issue while LG and Samsung are expected to last 20 years for fluorescent and 30 for LED.

Amazon usually does alright. Sometimes things happen. There's no good way to check the displays before they leave the warehouse. They have to rely on shippers and QC at the factory.

Sorry to hear about your displays!
Posted May 26, 2018
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ZFR: They're "dead", not just stuck, i.e. black and visible on any of the RGB colours. I tried the "software" solutions anyway, flushing the colours, but it didn't work.
I know you;ve stated that you;ve tried solutions but since I didn't see it listed, I wanted to mention it.

For my laptop, I have a stuck on occasion pixel. Usually a couple light flicks with a fingernail will reset it.

Just wanted to mention it.
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Tallima: My understanding is that LG and Samsung are the only ones who make their own displays.
Apple is supposed to be starting on their own:

http://variety.com/2018/digital/news/apple-miroled-development-1202730023/
Post edited May 26, 2018 by drmike
Posted May 26, 2018
Well, I hope I was just unlucky then.
Posted May 26, 2018
avatar
Tallima: My understanding is that LG and Samsung are the only ones who make their own displays. The average display lasts 8 years without issue while LG and Samsung are expected to last 20 years for fluorescent and 30 for LED.

Amazon usually does alright. Sometimes things happen. There's no good way to check the displays before they leave the warehouse. They have to rely on shippers and QC at the factory.

Sorry to hear about your displays!
My experience with LG isn't that good, after one CRT monitor, and LCD one and a LED TV. The CRT after two years, started displaying all in yellow, the LCD one, simply stop starting on, and the TV, start showing all with too much red colour saturation, and changing color profiles not make anything. I even tried with a custom profile, decreasing the quantity of red saturation, but nothing.
Posted May 26, 2018
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ZFR: Well, I hope I was just unlucky then.
LCDs are a roll of the dice anyway - I get an eye twitch every time I have to buy a new monitor or laptop, wondering if I'm going to have to take *this one* back because of dead pixels. It hasn't happened yet.

Well, sort of... I had 2 dead pixels on my former monitor (a Samsung) but they were comfortably placed on the second row of pixels from the left edge of the screen, and I had no problem ignoring them for years on end.

I now have an ASUS VG245H (TN panel) with 0 dead pixels or any problems whatsoever so far (had it for about a year now).

Don't take my word for it, but I have a gut feeling that TN panels have had plenty of time to mature enough in order to drastically reduce the number of problematic pixels per screen, if not eliminate them completely. IPS panels, well, maybe not so much yet, though I have to admit I also own some laptops with IPS panels that don't exhibit any problems.
Posted May 27, 2018
It's really a lottery in my experience, I don't think Amazon's shipping really causes it any more than another store's would.
Posted May 28, 2018
I've had an issue with Asus as well, a stuck pixel actually. I thought their policy was kind of bullshit, but apparently having dead/stuck pixels is rather frequent. As advised by a friend of mine who is in IT I contacted the store and asked for a replacement, which they granted me. Apparently if there's a dead/stuck pixel, other might follow, so I wanted to take no chances.
After some bureaucracy and waiting a new Asus one came in and it works perfectly.
Posted May 28, 2018
Luckly, I never got dead pixels on new TN monitors, even from Amazon.
I would return them too otherwise.
BUT careful, one recent news stated that Amazon deactivated accounts that returned too many items..
Posted May 28, 2018
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ZFR: I'm wondering if their easy return policy came at a cost of worse quality control.
No, but it comes at a cost of if you return too much stuff, which IIRC is generally believed to be more than 5% of the items which you've purchased, then Amazon will ban you from buying from them. But they won't tell you that until after you've already been banned. That's happened to many people, and there are many stories in the media that document it.

This way, the majority of the customers receive the false impression that Amazon is a benevolent company. Those customers think Amazon's return policy is unbelievably generous, and they are never made aware of the dark reality that they might have been banned if they had used that same policy a few more times.
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ZFR: Well, I hope I was just unlucky then.
Dead and/or stuck pixels are a combination of the customer being unlucky, and the manufacturers being scumbags who knowingly sell defective panels instead of doing the right thing, which would be to trash them before they are packaged.

Proof of manufacturers' scumbaggery is right there in their policies which you cited, which are designed to deceive consumers into believing that dead/stuck pixels are not defects even though they are, in hopes that consumers onto whom they've unloaded that junk - in exchange for hundreds of dollars - will happily accept the fact that they've been scammed.
Post edited May 28, 2018 by Ancient-Red-Dragon
Posted May 28, 2018
Yep, I've also experienced a dead sub-pixel on my AOC G2460PG (only visible with pure blue screens). I asked for a replacement and Amazon.it sent me a new unit which, since October 2017, has worked flawlessly.

LCD displays (and TVs) are one of the few things that still bother me purchasing them on-line.
Posted May 28, 2018
avatar
ZFR: So I finally received yesterday my Asus PA248Q monitor, but my joy was shortlived because I quickly discovered 2 dead pixels, close to each other in the top left corner. They're "dead", not just stuck, i.e. black and visible on any of the RGB colours. I tried the "software" solutions anyway, flushing the colours, but it didn't work.

Looked at Asus's warranty policy. Apparently they only give replacements if you have more than 5 dark pixels. Contacted Amazon, guy quickly offered me a refund or replacement. I asked for replacement, since I liked the monitor otherwise, and he said he'll send me a new one, and I can keep this one till I receive the replacement (which is good, because I don't want to be monitorless for yet another week).

After talking with Amazon's customer support, I discovered a third dead pixel, it's very bottom right, just where Windows displays its system clock, which is why I haven't discovered it before.

I had 2 LCD monitors before, one LG and one Iiyama, with 0 dead pixels. Neither of my 2 laptops had any too. What's your experience with dead pixels nowdays? Am I just unlucky with this one, or was I lucky in my previous ones and dead pixels are a fairly common occurence?. This is my first IPS monitor if it makes a difference.

Also, just last week I had to return an Eizo monitor to Amazon because of a physical scratch on the screen. The last 6 months I had to return 4 or 5 faulty items. Amazon makes this completely hassle-free: you get a barcode, post it for free and usually get refunded as soon as the post office scans it (even before they receive it). But I've had to return as much faulty items in the last half year as I had in an almost decade of using their services. I'm wondering if their easy return policy came at a cost of worse quality control. What's your experience?
I think you are just unlucky. Or the Asus monitor is bad quality.
I have a monitor for my Desktop pc and I also have my laptop. I have never experienced any problems.
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This is my favourite topic
Community
General discussionOn dead pixels and Amazon(20 posts)(20 posts)
(20 posts)