It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionok, what is f*cking going on with GOG support?(43 posts)(43 posts)
(43 posts)
Pages:
1
2
3
This is my favourite topic
Posted November 12, 2024
avatar
Reznov64: Yep, no response at all. Every so often I receive a feedback survey email asking how good support was when I received no help at all.
avatar
Syphon72: Did you receive an email indicating that a case was created? It seems that something is missing. Games don’t just get removed from your account without a reason. I have used Steam and GOG for years and have never had a game removed without a valid explanation. The game I lost was because I purchased it from a key seller who had used a stolen credit card.

I'm starting to believe your troll base off other thread you been in.
I am no troll, I just want help getting games I paid for. I'll try and buy some keys from some site (never done this before) to see if I can get the games re-added to my library but Spec Ops: The Line is at $6,000+

Is Kinguin a good site? I'm new to this. I always go through GOG and Steam directly but now I have to go for keys since the games were removed from my library.
Post edited November 12, 2024 by Reznov64
Posted November 12, 2024
avatar
derGott-EiK: no, its absolute not mistakes on customers side. absolutely not, cause i dont go specifically to this or that sub directory or different languages subwebsites i dont know in the first place. that is definitly nonsense.
its not my duty to correct the content of deals.
its then false advertisement, when its listed as content of a product but its not included.

gog needs to do better. i am glad that tom85 pointed out that there is obviously a problem, but its not the customer who creates the problem, cause i cant edit productpages...
avatar
Syphon72: It's okay I understand why you freaking out but it's was mistake.

On the bright side you found issue on store page that will need to be update now. :)
i am not freaking out, and again its not a mistake they list it in a bundle and i as a customer need not to keep track on their selling pages, that is honestly a silly thing to say.
its not my job to do their job...
Posted November 12, 2024
avatar
Syphon72: It's okay I understand why you freaking out but it's was mistake.

On the bright side you found issue on store page that will need to be update now. :)
avatar
derGott-EiK: i am not freaking out, and again its not a mistake they list it in a bundle and i as a customer need not to keep track on their selling pages, that is honestly a silly thing to say.
its not my job to do their job...
You were freaking out and being rude to people trying to help. i was saying the mistake was on GOG or the user but you acted like it was the end of the world,.
Post edited November 12, 2024 by Syphon72
Posted November 12, 2024
avatar
derGott-EiK: i am not freaking out, and again its not a mistake they list it in a bundle and i as a customer need not to keep track on their selling pages, that is honestly a silly thing to say.
its not my job to do their job...
avatar
Syphon72: You were freaking out and being rude to people trying to help. i was saying the mistake was on GOG or the user but you acted like it was the end of the world,.
buddy, you have a very silly definition of freaking out. beside trying to defend obviously shitty support and the downplaying wording of their false advertisment as "mistake".
i called out on GOGs shitty behavior about THEIR deals and THEIR products.
and honestly you keep repeating yourself despite i pointed now out 3 times what the issue here is and redirecting this crap to me and accusing me of being rude to other users just because you are not able to read the whole posts, sounds like a you problem.
if you are a fanboy of gog, fine, whatever. but if you think i need to be nice towards you after your undying alliegence with gog and defending them over and over on their bullshit, you are mistaking here something.

for the last time. read everything, i did not accuse users who trying to help me of anything but pointed out what the problem is FOR gog. and its not my fucking job to clean their business. stop being unreasonable loyal to a company who will obviously not give a flying fuck about us. brand and corporation loyalty is silly highschool behavior.

if we dont call out bullshit, you get to the points we are now in gaming everytime and quicker.

gog needs to upgrade. it is crazy that they manage to keep in business with not caring for their customers for days or weeks.its one thing if you give low priority support to a product purchased a year ago and that received no updates since then. but to let customers just stand in the rain for so many days after very recent purchases is scummy at best but malpractice at worst.

and not knowing you, but seeing where your loyalty lies, its safe for me to assume you take this shit personally, AGAIN, and just will address my personality and not keep up the focus on GOGs fuck ups...
Posted November 12, 2024
avatar
derGott-EiK: buddy, you have a very silly definition of freaking out. beside trying to defend obviously shitty support and the downplaying wording of their false advertisment as "mistake".
i called out on GOGs shitty behavior about THEIR deals and THEIR products.
See the thing is, using loaded words like "false advertisement" and "GOG's shitty behavior" implies that they are doing these things on purpose, rather than making a simple mistake.
Posted November 12, 2024
avatar
derGott-EiK: how is it alright to ignore customers for now 5 days about a purchase not showing in the account?!?
how can that be alright @GOG ?!?!
While I don't want to praise or support the silly support that GOG has in place, using a bot etc, but I can understand that they probably get a lot of similar requests for assistance, that are mostly solved via the suggestions listed here by others, and provided for in their Help documentation. And many customers are impatient and don't want to read Help pages.

Support can be an absolute time waster and waste of resources, so I can see why they started using a bot and doing other stuff. It's not good enough of course, but then I'm not sure how well GOG are doing overall, especially when several things seem to indicate they are not doing all that well and they are having to make cuts. Cuts always impact customer service.

You are better off trying to interact with a blue mod directly.
Posted November 12, 2024
avatar
Syphon72: You were freaking out and being rude to people trying to help. i was saying the mistake was on GOG or the user but you acted like it was the end of the world,.
avatar
derGott-EiK: buddy, you have a very silly definition of freaking out. beside trying to defend obviously shitty support and the downplaying wording of their false advertisment as "mistake".
i called out on GOGs shitty behavior about THEIR deals and THEIR products.
and honestly you keep repeating yourself despite i pointed now out 3 times what the issue here is and redirecting this crap to me and accusing me of being rude to other users just because you are not able to read the whole posts, sounds like a you problem.
if you are a fanboy of gog, fine, whatever. but if you think i need to be nice towards you after your undying alliegence with gog and defending them over and over on their bullshit, you are mistaking here something.

for the last time. read everything, i did not accuse users who trying to help me of anything but pointed out what the problem is FOR gog. and its not my fucking job to clean their business. stop being unreasonable loyal to a company who will obviously not give a flying fuck about us. brand and corporation loyalty is silly highschool behavior.

if we dont call out bullshit, you get to the points we are now in gaming everytime and quicker.

gog needs to upgrade. it is crazy that they manage to keep in business with not caring for their customers for days or weeks.its one thing if you give low priority support to a product purchased a year ago and that received no updates since then. but to let customers just stand in the rain for so many days after very recent purchases is scummy at best but malpractice at worst.

and not knowing you, but seeing where your loyalty lies, its safe for me to assume you take this shit personally, AGAIN, and just will address my personality and not keep up the focus on GOGs fuck ups...
This is way to much for me to read. :)
Posted November 12, 2024
avatar
Syphon72: You were freaking out and being rude to people trying to help. i was saying the mistake was on GOG or the user but you acted like it was the end of the world,.
avatar
derGott-EiK: buddy, you have a very silly definition of freaking out. beside trying to defend obviously shitty support and the downplaying wording of their false advertisment as "mistake".
i called out on GOGs shitty behavior about THEIR deals and THEIR products.
and honestly you keep repeating yourself despite i pointed now out 3 times what the issue here is and redirecting this crap to me and accusing me of being rude to other users just because you are not able to read the whole posts, sounds like a you problem.
if you are a fanboy of gog, fine, whatever. but if you think i need to be nice towards you after your undying alliegence with gog and defending them over and over on their bullshit, you are mistaking here something.

for the last time. read everything, i did not accuse users who trying to help me of anything but pointed out what the problem is FOR gog. and its not my fucking job to clean their business. stop being unreasonable loyal to a company who will obviously not give a flying fuck about us. brand and corporation loyalty is silly highschool behavior.

if we dont call out bullshit, you get to the points we are now in gaming everytime and quicker.

gog needs to upgrade. it is crazy that they manage to keep in business with not caring for their customers for days or weeks.its one thing if you give low priority support to a product purchased a year ago and that received no updates since then. but to let customers just stand in the rain for so many days after very recent purchases is scummy at best but malpractice at worst.

and not knowing you, but seeing where your loyalty lies, its safe for me to assume you take this shit personally, AGAIN, and just will address my personality and not keep up the focus on GOGs fuck ups...
Nah you're freaking out, sorry
Posted November 12, 2024
avatar
derGott-EiK: buddy, you have a very silly definition of freaking out. beside trying to defend obviously shitty support and the downplaying wording of their false advertisment as "mistake".
i called out on GOGs shitty behavior about THEIR deals and THEIR products.
and honestly you keep repeating yourself despite i pointed now out 3 times what the issue here is and redirecting this crap to me and accusing me of being rude to other users just because you are not able to read the whole posts, sounds like a you problem.
if you are a fanboy of gog, fine, whatever. but if you think i need to be nice towards you after your undying alliegence with gog and defending them over and over on their bullshit, you are mistaking here something.

for the last time. read everything, i did not accuse users who trying to help me of anything but pointed out what the problem is FOR gog. and its not my fucking job to clean their business. stop being unreasonable loyal to a company who will obviously not give a flying fuck about us. brand and corporation loyalty is silly highschool behavior.

if we dont call out bullshit, you get to the points we are now in gaming everytime and quicker.

gog needs to upgrade. it is crazy that they manage to keep in business with not caring for their customers for days or weeks.its one thing if you give low priority support to a product purchased a year ago and that received no updates since then. but to let customers just stand in the rain for so many days after very recent purchases is scummy at best but malpractice at worst.

and not knowing you, but seeing where your loyalty lies, its safe for me to assume you take this shit personally, AGAIN, and just will address my personality and not keep up the focus on GOGs fuck ups...
avatar
CaptainGyro: Nah you're freaking out, sorry
nope i am not. calling out bs is not freaking out. not sure in what world you live but showing and pointing to the problem and not giving a fuck about fanboys and their accusations is not freaking out.
the success of GOG lies in fact upon the players who buy products without DRM and an offline installer and the despise of the gaming industry who fucks customers over. customers who had enough of such an industry and their behavior. that does not mean you keep now on GOG both eyes closed and shut up, but call out BS. its again silly to blame the messenger that delivers the bad news.

but after almost a week the support moved.
[i]"Thank you for contacting us.

It looks like upon correcting the contents of the bundle, the game was mistakenly removed from your Library. Our sincere apologies about that. Our product team has just corrected this error and according to our logs, Remothered: Broken Porcelain should be now back in your collection. Please let us know in case you experience any troubles locating it in your GOG Library."[/i]
well thanks i guess. but no it was never in the library to beginn with. neither on the browser on gog.com nor in gog galaxy. now its in both.
and remothered is still in the bundle btw.
Attachments:
remothered.jpg (240 Kb)
Posted November 12, 2024
avatar
CaptainGyro: Nah you're freaking out, sorry
avatar
derGott-EiK: nope i am not. calling out bs is not freaking out. not sure in what world you live but showing and pointing to the problem and not giving a fuck about fanboys and their accusations is not freaking out.
I live in a world where somebody who isn't freaking out explains their position calmly without going in an expletive filled tirade and makes walls of texts over harmless comments, and isn't unnecessarily rude to somebody who was just trying to offer helpful advice.. They also don't have paranoid theories that the reason people are diasgreeing with them is because of fanboyism. Anyways in other words, somebody who isn't you. There ya go, hope you figured it out now. Thanks.

note- See my tag "gog partypooper"? I use it because I would talk shit about gog all the time here. I'm no fanboy . I genuinely have no idea where you are even seeing fanboyism here. Replies here staright up say gog support is slow as hell. The only reason you are perceiving fanboyism is because your judgement is clouded...due to freaking out. Calm down next time
Post edited November 12, 2024 by CaptainGyro
Posted November 12, 2024
avatar
derGott-EiK: that is 0 helpful.
OK, so you could be a little more grateful to Ice_Mage for humouring you with a potential fix, and given that prior to that you didn't mention the specifics of your issue, what he gave you was sound advice for the normal problems most people pop onto the forum to rage about.

I agree that GOG Support is not adequately staffed nor is it really hitting any high marks with the quality of the answers sometimes. I got a late answer to one of my requests which included instructions to refresh my account... for a missing offline installer which by the time they had answered the dev had already added. The staff member clearly didn't read my ticket properly, and failed to notice the obvious that their support response time sucked so bad the problem sorted itself out... over a week later.

So yeah, I'm hardly a fanboy in regards to GOG support. However:

5 days is hardly the end of the world in the grand scheme of things, and it's completely not unexpected given GOG staff's overworked state. This statement isn't excusing this, it's not fanboy-ism, it's a statement of fact. If you're extra pissed that your downtime you intended to play a game got wasted in waiting for support, I get it. But if it's winding you up so badly you're venting on the forum about how badly you were treated... you're probably overreacting and risking an ulcer over very little.

This account problem you describe may just be a transient problem. If you've paid for something and you didn't get it, GOG's end should have noted this. Relax a bit and ease up off the gas - the push to get it sorted right NOW isn't necessary beyond solving personal impatience. It's not like the problem will get worse if support takes a while to sort it out. The problem is what it is. If account refresh doesn't work, which is a normal first step to troubleshoot such a problem, then report this so support can look deeper.

And the responses here for the most part? There's some good advice in there, and some honest truths. If you persist in lashing out in response though, you'll only reap what you sow.
Posted November 12, 2024
avatar
Reznov64: I am no troll, I just want help getting games I paid for.
Just replying here to mention you received a private message from a staff member about this.
https://www.gog.com/forum/general/delisting_jydge_on_october_24th_2024/post31
Posted November 12, 2024
Hey everyone! Let's take a breather here, as I can see that a lot of frustration is being poured into other users - that's not necessary at all.

When it comes to the issues mentioned in the thread:

@derGott-EiK

Unfortunately, there indeed was an error where the Bundle product page in languages other than English was still displaying the information that it contains one game that was removed from it a month ago. We've now fixed it, but it does explain why you expected to have that game and it never arrived in your library. Q4 is the busiest time of the year for all of us and that's why the wait time for tickets can be a bit longer - I'm sorry about it.

@Reznov64

I've sent you a DM to investigate your issue with Spec Ops: The Line. If you purchased the game before it was delisted then you absolutely should still have it in your library, same with JYDGE. It might be an individual issue that we'll resolve.
Pages:
1
2
3
This is my favourite topic
Community
General discussionok, what is f*cking going on with GOG support?(43 posts)(43 posts)
(43 posts)