Destro: Thank you all for your posts in this topic, especially for all the constructive feedback. We posted on the forums expecting that many of you will be vocal about this. We want to assure you, that we always read your feedback and discuss it internally, even if we don’t always agree with some of it. You are vocal, so it means you care about GOG.com and we really do appreciate it.
Given your track record in recent years, and your absolutely
abysmal communication skills, unfortunately many of us care less and less as time goes by. You, more than most companies, once had
massive amounts of goodwill from your users in the bank, but you seem hell-bent on pissing it all down the drain with an unending series of stunts like this.
I cannot stress this enough:
communication is the most important tool at your disposal, and you
fail horribly at using it to your advantage.
Destro: Games have changed a lot in the past years and new titles made achievements, cloud saves and other online features become a standard rather than an extra. Sure, some do not care about these functionalities and we understand it. Having said that, we believe that if we offer games with these features advertised to the general public, then the default installation flow is expected to result in a game with these features working out of the box. This is our reasoning for including the option to install GOG Galaxy during the game installation, and we do stand by it.
And it's a completely bonkers and illogical reasoning. People who want to use Galaxy will download and install Galaxy. People who don't will download their games as offline installers. That's all there is to it. Your reasoning makes absolutely zero sense.
Destro: Yes, there are things which we can do better - there always are. Reading your feedback and giving it a second thought, we decided on the following:
Why does it always take a
public shitstorm before you people will even
consider not screwing over your customers?
Destro: 1. We clearly noticed - yes, we did - that many of you prefer the old installers (let’s call them “classic”) and prefer to manage their growing libraries manually. Therefore, once we roll out “new” installers with the option to install GOG Galaxy, we will add a separate download of the “classic” ones. Going forward we will offer the option to download “classic” installers whenever a game is offered via a “new” installer.
Good. If you had started with this plan, this wouldn't have escalated the way it did. You know, if you had actually spent 5 minutes thinking about the ridiculousness of your latest harebrained scheme before spending who knows how many hundreds of man-hours actually implementing it, and only
then presenting it to your customers in the form of the now well-known
Good News™.
Destro: 2. As mentioned earlier, we will work on making the GOG Galaxy installer smaller, but at the cost of it being online only.
Which makes sense, because Galaxy is basically an online tool. Yes, it will work offline (as well it should), but I don't see any point in anyone installing Galaxy at all if they never intend for it to be online.
Destro: 3. We will launch the new installers in a couple of weeks once point 1 is ready. Point 2 might take a bit longer, but with the “classic” installer option available, this should not affect anyone.
Good. This is what you should have done from the beginning. For some unfathomable reason, you keep trying to launch new features before they are finished (where the hell are our notifications?!), and as a result, our user experience gets worse every time.
Destro: One more thing to keep in mind: everyday we fight to make more great titles available to you, DRM-free. To release many of them we must support their online features, while at the same time developers request ways to automate upload and updating games. Without GOG Galaxy we couldn't offer many of the games we offer today at all, even if you don’t use GOG Galaxy to play or update them.
And that is perfectly fine. Nobody minds that Galaxy
exists. I think it's great that it does, and that it provides you with the means to implement such features, and provides the users who
want those features with a way to enjoy them.
What is
not perfectly fine is that you continue to find more and more elaborate ways to try to forcibly push it on people who
don't want it, all the while spouting the official company line of "it's 100% optional", even while your actions clearly show that you really want it to be 100% mandatory.
Destro: Once again thank you for your feedback. We hope the above answers your concerns.
I can only speak for myself, but:
My immediate concerns about this particular change? Yes.
My concerns about your attitude towards the people who helped you get this far by supporting your business with their money? No.
My concerns about the direction in which you are heading as a company? No.
My guess is you have already lost quite a few customers over this particular stunt. I think a lot more are almost at the end of their patience, and will abandon you the next time you do something as hostile as this. And let's face it, we all know it's going to happen, and probably sooner rather than later. Your actions over the past few years clearly show that you don't learn from your mistakes, and you don't particularly care either.