Thank you for the reply, but even after reading this statement I still have a bad feeling about this direction for the following reasons:
1. You did not address why GOG is now indirectly supporting DRM by facilitating purchases from DRM stores. Why are you promoting stores that use DRM?
2. You did not address the concern that this will lead to fewer DRM-free releases on GOG because of the "it's already on GOG because GOG sells Epic games" argument. (Take Control for example. Would the exclusive Epic Games Store release of Control on the "new Epic store" on GOG been replaced with a DRM-free release directly on GOG had this "new store" already in place when Control's exclusivity agreement expired?) What safeguards do you have in place to prevent this from happening? If a 3rd party store was pressure you into removing a current DRM-free release on GOG so they could sell more of their DRM'd release on their store within GOG, would you do it?
3. You did not explain why anyone should care about buying games from other stores when they can buy from those stores directly. Also, there are already lots of authorized key resellers out there which offer very cheap prices, and they don't require a separate launcher to purchase another store's games. So why should I not just buy directly from Epic or an existing key reseller instead of through GOG? (And If you simply point to the GOG refund policy or tech support, that will not be enough to convince me.) More importantly, why does GOG think it's a good idea to push people towards a competing store?
4. If this poorly-conceived feature does not start making tons of money, Epic has shown that they
will demand a larger cut if they don't think that they are making enough money from a store, and if you do not simply give it to them
they will sue you. If you have doubts about this, I would recommend having some GOG staff reach out to Apple or Google and ask about their experience with providing a storefront for Epic's products. Do you have legal measures in place to handle disputes about commission percentages?
5. It feels like GOG is going to be spending a lot of time/money on providing Galaxy integration, Galaxy features, and technical support for whatever problems Epic decides to offload on GOG. How will GOG mitigate this development cost? Are you basically going to be developing a replacement for Epic's featureless launcher and doing their tech support for a measly cut of a small segment of their overall sales?
6. You did not explain why this is a "highly requested feature" when this is clearly not the case on the GOG wishlists. Where is this data coming from?
7. While the Galaxy 2.0 integration features are neat and all, why are you putting so much effort into an optional launcher when there are alternative all-in-one launchers available for little or no cost? Why not just polish the features that Galaxy currently has and call it a day? Has the goal all along been to make deals with 3rd party companies so they can pay for the bizarre "benefit" of being advertised in Galaxy even though they have their own stores and launchers?
8. How will our personal data be managed and protected with respect to these 3rd party stores?
All in all, it feels like you all are about to make a very huge mistake by abandoning the original DRM-free goal of GOG and becoming distracted with providing discount advertising/support for your competition. Aside from a few older games that are not available on Steam, the DRM-free releases and consumer-focused policies are the
only reasons I buy from GOG instead of Steam. GOG has gained quite a bit of my trust over the years, but I am beginning to feel that trust erode away with this abrupt change in direction. I would recommend sticking with what you do best: Directly providing DRM-free releases of new and classic PC games.