The servers are probably under a heavy load. You could try clicking on sync integrations or wait a couple of hours.

You can download it directly from your library vai the website. GOG Galaxy seems to be utterly borked with regards to syncing

I am having this issue not just with the free game. I tried to download from the website as suggested and it just opens Galaxy up and nothing happens... Guess I will just have to wait around for syncing to work.

Wow, three years and this is still a problem??

I had one game that didn't always sync, and my newest game doesn't sync at all, even though it says it is.

Any one from Gog ever actually fix or try to address this?

In my opinion I say good, not that it is good that you cannot access your video games on GOG Galaxy, but that I hope gog.com makes video games more and more to not be reliant on GOG Galaxy and maybe I hope video game developers see that gog.com is growing and gog.com in their last investor call have said they are going to focus going back on their roots.

Any video games developers and video game development companies that make their video games sold on gog.com be reliant on GOG Galaxy should be ashamed of themselves.