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General discussionMy games have disappeared from the general library!(30 posts)(30 posts)
(30 posts)
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This is my favourite topic
Posted November 02, 2019
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TakahashiXD: The order page doesn't appear either, not even my order number exists :(
So only my profile indicates, but on the download and purchase pages, it simply doesn't exist. The only free game I have is Witcher 3 Goty, as it was given to me when I bought the full original.
Your game list empty from the outside too (although it says 4 games at the top even now). Hope support can fix this.
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i_hope_you_rot: No offense , but did you buy your games directly from the Gog store or from a key reseller site ?
Since they got the Witcher 3 GOTY for free because they previously bought Witcher 3 plus the two expansions I guess it's all bought here.
Post edited November 02, 2019 by toxicTom
Posted November 02, 2019
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TakahashiXD: The order page doesn't appear either, not even my order number exists :(
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i_hope_you_rot: No offense , but did you buy your games directly from the Gog store or from a key reseller site ?
I bought them straight from gog.com. I have email and order number. If you look at my profile, it will indicate 4 games, but you won't be able to see any or only Witcher 3 Goty.
Posted November 02, 2019
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TakahashiXD: I bought them straight from gog.com. I have email and order number. If you look at my profile, it will indicate 4 games, but you won't be able to see any or only Witcher 3 Goty.
I can't even see Witcher 3 GOTY in your account. Strange that.
Posted November 02, 2019
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TakahashiXD: I bought them straight from gog.com. I have email and order number. If you look at my profile, it will indicate 4 games, but you won't be able to see any or only Witcher 3 Goty.
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toxicTom: I can't even see Witcher 3 GOTY in your account. Strange that.
Sorry, I had hidden it
Posted November 02, 2019
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toxicTom: I can't even see Witcher 3 GOTY in your account. Strange that.
I ony see that one .
Posted November 02, 2019
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TakahashiXD: Sorry, I had hidden it
At least this is now visible... Have you tried adding one of the free games? Beneath a Steel Sky is pretty good actually...
Posted November 02, 2019
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i_hope_you_rot: No offense , but did you buy your games directly from the Gog store or from a key reseller site ?
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TakahashiXD: I bought them straight from gog.com. I have email and order number. If you look at my profile, it will indicate 4 games, but you won't be able to see any or only Witcher 3 Goty.
as said, it's possible it's on GOG only problem.
Have you recently bought any of missing games?
Post edited November 02, 2019 by BeatriceElysia
Posted November 04, 2019
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TakahashiXD: I bought them straight from gog.com. I have email and order number. If you look at my profile, it will indicate 4 games, but you won't be able to see any or only Witcher 3 Goty.
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BeatriceElysia: as said, it's possible it's on GOG only problem.
Have you recently bought any of missing games?
This looks like the well known "games disappear in account for no reason" problem. Support should be able to fix it.

See for example (German unfortunately) thread here: https://www.gog.com/forum/general_de/civ_iv_und_civ_iii_sind_aus_der_biliothek_und_aus_dem_einkaufsverlauf_geloscht
I have seen many more threads like this.
Posted November 05, 2019
It's been 5 days and I got no response from support other than a standard message. I'm very disappointed with GOG...
Posted November 05, 2019
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TakahashiXD: It's been 5 days and I got no response from support other than a standard message. I'm very disappointed with GOG...
Maybe it got lost in some filters. Try to PM https://www.gog.com/u/Firek/chat
Posted November 05, 2019
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TakahashiXD: It's been 5 days and I got no response from support other than a standard message. I'm very disappointed with GOG...
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blotunga: Maybe it got lost in some filters. Try to PM https://www.gog.com/u/Firek/chat
Unfortunately that's not it, not even in the shopping list is listed, simply gone.
Posted November 05, 2019
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blotunga: Maybe it got lost in some filters. Try to PM https://www.gog.com/u/Firek/chat
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TakahashiXD: Unfortunately that's not it, not even in the shopping list is listed, simply gone.
He wasn't talking about your games, but about your support message. Sometimes it helps to directly send a chat message to one of the blues to get a quicker response.
Posted November 05, 2019
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TakahashiXD: It's been 5 days and I got no response from support other than a standard message. I'm very disappointed with GOG...
Ok, but consider that 3 of those 5 days were holidays.
(why do people always forget about that?)
Posted November 06, 2019
Well guys.

After much insistence, the support began to answer me.

Apparently there was a bug in the purchase, I was charged, but the games returned ... The solution was to give me a refund.

Anyway, thanks to everyone in the community for their attention.
Posted November 06, 2019
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TakahashiXD: Well guys.

After much insistence, the support began to answer me.

Apparently there was a bug in the purchase, I was charged, but the games returned ... The solution was to give me a refund.

Anyway, thanks to everyone in the community for their attention.
Glad to hear it got resolved. Sorry you had to go through all this trouble.
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This is my favourite topic
Community
General discussionMy games have disappeared from the general library!(30 posts)(30 posts)
(30 posts)