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General discussionMessage posted to GOG support(110 posts)(110 posts)
(110 posts)
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This is my favourite topic
Posted January 30, 2018
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kohlrak: I must've been the other reporter when i accidentally spammed the x-series board.
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chevkoch: Did you post on the subforum about the country feature?
Country feature? I posted about my keyboard issues. One of the posts is still up.
Posted January 30, 2018
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chevkoch: Did you post on the subforum about the country feature?
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kohlrak: Country feature? I posted about my keyboard issues. One of the posts is still up.
I talked about the location feature in my post above and that is what support was getting back to me about.
Posted January 30, 2018
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kohlrak: Country feature? I posted about my keyboard issues. One of the posts is still up.
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chevkoch: I talked about the location feature in my post above and that is what support was getting back to me about.
Nah, i consider that small potatoes. If you want to hide your location, that's what proxies are for. Considering it's useful for people who don't speak english natively to have a sign posted beside their name saying as much, I don't find it as much of a problem. Meanwhile, a bug that causes people to spam the message boards accidentally and causes unnecessary hostility, on the other than, is a big deal.
Posted January 30, 2018
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chevkoch: I talked about the location feature in my post above and that is what support was getting back to me about.
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kohlrak: Nah, i consider that small potatoes. If you want to hide your location, that's what proxies are for. Considering it's useful for people who don't speak english natively to have a sign posted beside their name saying as much, I don't find it as much of a problem. Meanwhile, a bug that causes people to spam the message boards accidentally and causes unnecessary hostility, on the other than, is a big deal.
That's OK. The mandatory buggy location display/reset is an obvious privacy issue in my book. I am not intending to compare potato sizes, I can understand there are a number of different problems the general lack of GOG site care is creating for users.
Posted January 30, 2018
this is nothing new to me. especially when writing a long reply, or one with lots of formatting or links. sometimes it will just refuse to accept a post for whatever reason. I always assumed it's because they're compensating a lack of robustness for security.
Posted January 30, 2018
From what I've gathered from the few answers actually given GOG wants to maintain the content of this forum when it does whatever migration it may eventually do, which will be the main problem.

Hell knows how this place actually works, it's a proprietary solution built nearly ten years ago (in Polish) by developers who are obviously no longer with the company. It is literally falling to pieces. But I think the desire to maintain the content here is to please the users, think of the fuss when the PMs went and took with it half of people's conversation history. GOG are trying not to repeat that, but that is their mistake.

This forum needs killed (or archived at least) and replaced. No migration, no continuation of threads etc. Just a brand new system, preferably something that works and is easy to fix and update (I quite like the Gwent forums too).

But quite frankly... I'm not sure there's much of a point. Look around, we're not much of a community any more. I used to be able to find ten threads a day that I was interested enough in to read and possibly post in. Now I'm lucky if I bother to read one thread a week. I only really log in out of habit these days.
Is it worth GOG spending it's limited man power to fix this place? Probably not, the days when the forum was one of the main reasons to be here are long long gone, and they're not coming back.
Even if GOG fixed everything and put a brand new system in place tomorrow I doubt it would be enough to make this place good again.
Posted January 30, 2018
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johnnygoging: this is nothing new to me. especially when writing a long reply, or one with lots of formatting or links. sometimes it will just refuse to accept a post for whatever reason. I always assumed it's because they're compensating a lack of robustness for security.
Usually they are tied, so lack of robustness is a huge indicator of patchwork security. Couple that the the obvious patchy backend, and we can see what's going on with certain devs: the people hired to upload to gog have a heck of a time working through the patchiness, but whenever someone tries to say anything they're held down by a gag order, which is there for the real security.
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adaliabooks: From what I've gathered from the few answers actually given GOG wants to maintain the content of this forum when it does whatever migration it may eventually do, which will be the main problem.

Hell knows how this place actually works, it's a proprietary solution built nearly ten years ago (in Polish) by developers who are obviously no longer with the company. It is literally falling to pieces. But I think the desire to maintain the content here is to please the users, think of the fuss when the PMs went and took with it half of people's conversation history. GOG are trying not to repeat that, but that is their mistake.

This forum needs killed (or archived at least) and replaced. No migration, no continuation of threads etc. Just a brand new system, preferably something that works and is easy to fix and update (I quite like the Gwent forums too).

But quite frankly... I'm not sure there's much of a point. Look around, we're not much of a community any more. I used to be able to find ten threads a day that I was interested enough in to read and possibly post in. Now I'm lucky if I bother to read one thread a week. I only really log in out of habit these days.
Is it worth GOG spending it's limited man power to fix this place? Probably not, the days when the forum was one of the main reasons to be here are long long gone, and they're not coming back.
Even if GOG fixed everything and put a brand new system in place tomorrow I doubt it would be enough to make this place good again.
TBH, i'm more interested in them fixing their site in general and dropping galaxy than the forums. We can make the forums work ourselves. I think the community is falling apart because of the back and forth issues about the company (like this one) where one side gets butthurt and either leaves, or makes the other side butthurt with personal attacks and they leave. We're constantly fighting over backend stuff like whether something's gog's fault or the dev's fault, and rightfully so.
Post edited January 30, 2018 by kohlrak
Posted January 30, 2018
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kohlrak: TBH, i'm more interested in them fixing their site in general and dropping galaxy than the forums. We can make the forums work ourselves. I think the community is falling apart because of the back and forth issues about the company (like this one) where one side gets butthurt and either leaves, or makes the other side butthurt with personal attacks and they leave. We're constantly fighting over backend stuff like whether something's gog's fault or the dev's fault, and rightfully so.
Galaxy is here to stay, that's never going to change.
The rest of their site tends to work (most of the time) and the bugs there do mostly get fixed (I know there are some long running ones, but they are usually less obvious ones).
The forum is the place that gets ignored, because there is no monetary gain to fix it.

It doesn't really matter why it fell apart, it just matters that it did. The lovely, warm, welcoming and interesting place that I joined four years ago is dead. There is nothing left of the community to save.
Posted January 30, 2018
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kohlrak: TBH, i'm more interested in them fixing their site in general and dropping galaxy than the forums. We can make the forums work ourselves. I think the community is falling apart because of the back and forth issues about the company (like this one) where one side gets butthurt and either leaves, or makes the other side butthurt with personal attacks and they leave. We're constantly fighting over backend stuff like whether something's gog's fault or the dev's fault, and rightfully so.
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adaliabooks: Galaxy is here to stay, that's never going to change.
Unfortunately. But, I do feel they would be wiser putting their efforts into maintaining their primary product that got them here in the first place rather than focus on trying to further extend themselves beyond where they can handle.
The rest of their site tends to work (most of the time) and the bugs there do mostly get fixed (I know there are some long running ones, but they are usually less obvious ones).
Works most of the time, but compared to most sites, even personal sites, it's pretty unstable.
The forum is the place that gets ignored, because there is no monetary gain to fix it.
What about the DEV ends of the site?
It doesn't really matter why it fell apart, it just matters that it did. The lovely, warm, welcoming and interesting place that I joined four years ago is dead. There is nothing left of the community to save.
Well, say they fix it. We get a loving community again. Failure to address the reason then pushes us back into the situation we're in now. You can't do the same things over and over again and expect a different result.
Posted January 30, 2018
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adaliabooks: From what I've gathered from the few answers actually given GOG wants to maintain the content of this forum when it does whatever migration it may eventually do, which will be the main problem.
Wiping this place from existence would be an honorable death. Forum has gone to shit, maybe something born from the ashes will inject some new blood around here. It's like we are seeing a really bad movie that is on repeat.
Posted January 31, 2018
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paladin181: I posted the following message to GOG support, In the interest of documenting my situation, I will post here for others to see/respond.
Did they ever get back to you?
Posted January 31, 2018
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BKGaming: Did they ever get back to you?
Yes. Not quite a canned answer, but a "I need to verify your account first, we'll address the rest later"
So I gave them the proper account info and they haven't gotten back again.
That was 2 days ago.
Post edited January 31, 2018 by paladin181
Posted January 31, 2018
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BKGaming: Did they ever get back to you?
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paladin181: Yes. Not quite a canned answer, but a "I need to verify your account first, we'll address the rest later"
So I gave them the proper account info and they haven't gotten back again.
That was 2 days ago.
Why would they need to verify your account? Did you not login to the support site when you contacted them? Please do keep us informed though, I'm interested in what say. Thanks.
Posted January 31, 2018
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adaliabooks: From what I've gathered from the few answers actually given GOG wants to maintain the content of this forum when it does whatever migration it may eventually do, which will be the main problem.
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BKGaming: Wiping this place from existence would be an honorable death. Forum has gone to shit, maybe something born from the ashes will inject some new blood around here. It's like we are seeing a really bad movie that is on repeat.
I'd want the threads archived and available for viewing. But regoarding (typo but I'm keeping it :P) the forum, I don't see why GOG don't use pre-built forum/software, like they're using ZenDesk now for the support system.
Posted January 31, 2018
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tfishell: I'd want the threads archived and available for viewing. But regoarding (typo but I'm keeping it :P) the forum, I don't see why GOG don't use pre-built forum/software, like they're using ZenDesk now for the support system.
I don't care either way myself... don't think that many people would actually view it though. I do wish they would just pay for the same software used on Gwent, I think the reason they don't is because they want to be able to integrate the forum with the site like with the notifications bell, and the way we can hover over avatars for site features. Payed for forum software would offer less ability to do stuff like that.
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This is my favourite topic
Community
General discussionMessage posted to GOG support(110 posts)(110 posts)
(110 posts)