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General discussionMessage posted to GOG support(110 posts)(110 posts)
(110 posts)
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This is my favourite topic
Posted January 27, 2018
high rated
I posted the following message to GOG support, In the interest of documenting my situation, I will post here for others to see/respond.
Today, I had severe difficulty getting a post to go through on the forum. The post simply would not parse. No error message, nothing. Just hangs in the "please wait processing" stage. For over 20 minutes I let it sit and nothing had happened. Then I tried several different methods to post my thread. I tried Galaxy, to no avail. I tried through Firefox, through Chrome, through Brave, through Edge. Nothing. Eventually, I changed the title and the post went through. There was no indication as to why the post failed. I was UNABLE TO POST A NEW THREAD on the forum.

I'm getting close to just leaving your degrading website. The functionality is getting worse and worse and you are doing nothing publicly to fix the issues; you seem incompetent and clueless on how to fix the issues. I've been a loyal customer here for over 5 years, and spent thousands of USD here. I am not your biggest spender, but I am far from the lightest. I am growing very tired, however with the laissez faire attitude of your staff toward the website degrading and decaying website that is breaking in functionality at an astounding rate.

You probably won't care. A Tech support guy (or gal) will read this and send me a canned answer and no one will ever read the whole thing. I don't care anymore. I'm tired of begging you to be better. If you want more of my money, and for me to endorse you to my money spending friends, you'll work on these issues. I'm not the only one who is like minded to this. But please, go on not caring about fixing broken wishlist functionality, broken forum functionality, broken gogmix functionality (seriously, why make a feature of the website and then hide it where it can't be searched or properly shared with others?), broken Galaxy functionality... Broken GOG is broken, and if you don't do something soon, you'll lose more customers.

Thank you for your time,
<my name> paladin181
Posted January 27, 2018
<my name> kbnrylaec
Posted January 27, 2018
Meh. For some reason I don't get as excited about some forum bugs, at least so much that I'd leave the whole site (meaning also the store) for them.

Yeah the "no new thread posted"-problem is a new one and a stupid one, but as long as I know the workaround, I personally am fine (ie. the thread does appear, even though you never seem to exit the edit window; just close the editing window and refresh your browser view, yep there it is).

But to each his own, your mileage may vary, etc.
Posted January 27, 2018
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timppu: Meh. For some reason I don't get as excited about some forum bugs, at least so much that I'd leave the whole site (meaning also the store) for them.

Yeah the "no new thread posted"-problem is a new one and a stupid one, but as long as I know the workaround, I personally am fine (ie. the thread does appear, even though you never seem to exit the edit window; just close the editing window and refresh your browser view, yep there it is).

But to each his own, your mileage may vary, etc.
That did not work. I know how to do that, but no thread was posted today. I only posted one, despite trying multiple attempts to do so. It's the first time that's happened to me, and I don't know what it is. I suspect that GOG can no longer parse certain punctuation, but that's just a guess.
Posted January 27, 2018
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paladin181: That did not work. I know how to do that, but no thread was posted today. I only posted one, despite trying multiple attempts to do so. It's the first time that's happened to me, and I don't know what it is. I suspect that GOG can no longer parse certain punctuation, but that's just a guess.
Ah ok. So what was wrong with the message title? Did it have some special characters or what? Did you describe the problem to GOG support so that they can try to fix it?
Post edited January 27, 2018 by timppu
Posted January 27, 2018
high rated
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timppu: Ah ok. So what was wrong with the message title? Did it have some special characters or what? Did you describe the problem to GOG support so that they can try to fix it?
First thing Monday morning, no doubt.
Posted January 27, 2018
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timppu: Ah ok. So what was wrong with the message title? Did it have some special characters or what? Did you describe the problem to GOG support so that they can try to fix it?
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HypersomniacLive: First thing Monday morning, no doubt.
With all due respect, doubt it. The popup posting window has been a problem for months now without I believe any acknowledgement.

That may have been why timppu was asking what you wrote in there? Some of us pay attention to problems and may be able to offer a work around.
Posted January 27, 2018
high rated
For two months I've been sending messages to support about the issue with the country of origin feature ("From:") displayed beneath your avatar beside posts. If you do not want to have your country displayed, your only option is to choose an arbitrary country as it isn't possible to have none displayed at all. The problem with this hack though is that your choice regularly resets to your actual country after a while.

This is a privacy issue that needs to be fixed as soon as possible. Why are we forced to have our country of origin displayed at all?

Either remove the feature altogether or offer the option to have no country shown. And make the choice stick (stating the super obvious).

Replies from support have been template fondue initially, with a recent message about the web team seeing this as low priority, because they are apparently busy with issues that have been complained about by a greater number of users than they've seen for this particular one.

If you are unhappy with this as well, maybe consider writing to support about it. Also, there is this wishlist entry.
Posted January 27, 2018
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HypersomniacLive: First thing Monday morning, no doubt.
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drmike: With all due respect, doubt it. The popup posting window has been a problem for months now without I believe any acknowledgement.
I'm sure he was sarcastic. Anyway, is this about the same issue now? I know the "posting window gets stuck when trying to start a new thread"-bug, I've encountered it myself too (and I know the workaround, ie. just close the stuck window and everything is fine ever afterwards). It is a stupid bug, but doesn't fortunately stop one from creating new threads.

But if I understood right, this is some other issue. Something in the threat title prevented the message to be posted, and even the aforementioned workaround didn't work?
Post edited January 27, 2018 by timppu
Posted January 27, 2018
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timppu: *snip*
I think we're looking at 2 different issues.

- The posting window stays around but the post gets posted.

- The posting window stays around and the post doesn't get posted because there's an issue with the content.

I'm leaning towards #2 but we won;t know more since we don't know the original title of the thread. paladin181 said he or she changes the title and it went thru which is why I'm leaning towards that.

As to the sarcasm, and I don;t direct my response towards paladin181 but there are some folks on the internet who really believe things like that are the normal on the internet and truly expect a resolution within that short of a time period. Doesn't help that there are companies out there who promise such a thing (*cough* Namecheap *cough* Gandi *cough*). As someone who works with Open Source projects, there are folks who assume that a 10+ hour programming project can be done for free in return for a link in a foot on a PR1 website.

Again, that's not directed towards paladin181.

One thing to consider about replacing the forums. I have to wonder how many off the shelf software exist that can handle 1k+ subforums which would be required here since they like doing a subforum for each game and/ or series. Normally I would sit here and write up a discussion about an array holding the list of all of the individual subforums but I'm trying to eat lunch and my french toast is already cold so just assume that I wrote one.
Posted January 27, 2018
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drmike: I think we're looking at 2 different issues.
- The posting window stays around but the post gets posted.
- The posting window stays around and the post doesn't get posted because there's an issue with the content.
I encountered both issues for many times, in past several months.
GOG never fix those bugs.
Posted January 27, 2018
One has to wonder just what GOG web developers do all day... I mean damn, are they manually adding game pages everytime a game is added in which that takes all their time or something? I would really hope not. I would hope there is some kind of dashboard on GOG that allows joe somebody to take care of all of that.

I just don't get it, if someone would just take the time we could have a new forum in a matter of weeks if not days. They don't even have to reinvent the wheel here or make their own. I mean damn they pay for forum software on the Gwent / Witcher forums... are we just not that special?

I realize they would lose some control by doing that (as possibly certain features) but overall I can't help think it would still be better...
Post edited January 28, 2018 by user deleted
Posted January 29, 2018
high rated
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drmike: With all due respect, doubt it. The popup posting window has been a problem for months now without I believe any acknowledgement. [...]
I was being sarcastic. And it was acknowledged. I didn't get a hanging window when I created a new thread a couple of days ago, but not sure if it was a one time fluke or if the bug's been finally fixed.
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chevkoch: [...] with a recent message about the web team seeing this as low priority, [...]
It's been over a year I first experienced and reported the "redirected to the front page when logging on from anywhere else" bug, more than a year it was first acknowledged, and nothing has been done about it.

The same bug when logging out started much earlier (don't recall exactly, but at least half year earlier than the log-in one), and in spite it also having been acknowledged more than a year ago, it's also still going strong.

From my experience, no matter what issue one reports, it's always low priority; not even the game ID mismatches that hinder games from getting updated notifications, or show as owned, seem to be of concern to anyone at GOG. Makes one wonder what all those high priority issues they're spending their time and effort on are...
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chevkoch: [...] because they are apparently busy with issues that have been complained about by a greater number of users than they've seen for this particular one. [...]
[emphasis added]

Is this based on something they said to you, or what you think?
Posted January 29, 2018
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HypersomniacLive: Makes one wonder what all those high priority issues they're spending their time and effort on are...
I hope you were being sarcastic here as well...
Posted January 29, 2018
high rated
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chevkoch: [...] with a recent message about the web team seeing this as low priority, [...]
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HypersomniacLive: It's been over a year I first experienced and reported the "redirected to the front page when logging on from anywhere else" bug, more than a year it was first acknowledged, and nothing has been done about it.

The same bug when logging out started much earlier (don't recall exactly, but at least half year earlier than the log-in one), and in spite it also having been acknowledged more than a year ago, it's also still going strong.

From my experience, no matter what issue one reports, it's always low priority; not even the game ID mismatches that hinder games from getting updated notifications, or show as owned, seem to be of concern to anyone at GOG. Makes one wonder what all those high priority issues they're spending their time and effort on are...
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chevkoch: [...] because they are apparently busy with issues that have been complained about by a greater number of users than they've seen for this particular one. [...]
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HypersomniacLive: [emphasis added]

Is this based on something they said to you, or what you think?
It is a near quote from the message I got, here is the full excerpt regarding this:
Unfortunately redirecting the attention of the web team from other matters to this has proven to be exceedingly difficult due to a very low number of reports about this particular problem (only one other ticket except yours). Despite this, we have been periodically reminding them about this, but the fact is it still remains on their to-do list as of this time, due to their near-constant high workload consisting of matters that are reported much more often and by large number of users, and as such considered to be of higher priority.
Much like you, I do wonder what the web team is working on, given you have been told the low-priority reason as well for a different problem. And once again: mandatorily displaying your country of origin is a privacy issue; I do not understand how they can ignore this.
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This is my favourite topic
Community
General discussionMessage posted to GOG support(110 posts)(110 posts)
(110 posts)