http://www.pcmag.com/news/350574/valve-fined-3m-in-australia-over-steam-refunds They should ask 3 Billion USD

I hope they sue sue them in Europe aswell.

i was buying a casual game on big sale and that .... server bombed out again....
The transaction was done BUT the .... did not gave me the game, they had an error, steam is still offline
Chances are very big more users in Europe might have lost the transaction aswell, imagine all those poor kiddies who wasted their prepaid card because ... steam messed up again, seems these morons dont know they always get huges amount of traffic and apparently their servers cannot handle the requests..........

Looking forward to more news online when steam has to fork out another couple of millions.....

Lets hope steam has to fork many thousands of usd because they took the money but did not deliver the game
reddit is also aware of it...

https://www.reddit.com/r/Steam/comments/5jxm2n/steam_is_down/

yesterday aswell:

Steam’s big winter sale is live, but the servers are not.
http://venturebeat.com/2016/12/22/steam-store-is-down-as-the-winter-sale-goes-live/



There is a saying:

If you can't stand the heat then get the ... out the kitchen

Seems Steam doesn't know that one cause it's servers can;t stand the 'heat' ( traffic and mainly the checking out)
but these morons are still in the kitchen ....

When did gamers become so pathetic? Grow up.

This wouldn't apply to Europe, this only happened because of their No Refunds policy at the time which is simply a no-no in Australia. That's basically what it came down to. All they have/had to do was make a separate version for AU that shows different legalese, same as they're doing for EU, and they'll be in full compliance. The conditions that they were fined for don't even exist anymore because of the new refund system (though specific AU legalese should still be added).

lets see how YOU react when they TAKE the cash BUT you wont get anything....
but ow maybe you use a credit crad so you can reverse the transaction...

not everyone is lucky to have that option, USA seems to be common, everyone has one, many younger people in Europe dont have one (yet) and thus they use paysafe (which got several awards so they must be doing something great)

Anyway, if you lost some cash you would complain aswell, unless you got money to burn.

It's not like gog never went down either.

Prepaid wont be refunded, (no name adress info) it is deducted by paysafe and it seems paysafe removes the amount faster then dumb big fat steam does with its games, so they take the money (steam) and run.
Thats how these .... got rich i guess.

Anyway it is a shame that these steam people dont have enough power to run a huges sale, they know what they can expects but every year these mothas at steam mess up.
And they are down to long for a business as big as steam every minute down counts, they are a digrace....

Good thing i buy 1 game per transaction, imagine me buying 9 games then i would have been screwed over even more :D

Its about 3 or 4 euros, which isnt much but i could have gotten 2 nice donuts for that.

Really? I've had a CC for 20 years now. I've never used Paysafe. I imagine most youngsters here these days are using Ideal or Paypal. You figured them out. That's how Steam got rich. Stealing paysafe money... lol

You do realize that you still have a card right? It doesn't matter that it's not to a name, the money either "left the card" to Steam, or it's still on the card. This can be checked by Paysafe if something went wrong since they're the ones actually paying for it, not the card.

On top of that, from the sound of it you sound like you assumed the money was lost because it wasn't on your card anymore 5 mins later, but when transactions fail like this the money tends to get put in a hold and it can take several days to weeks for the money to return sometimes. It very likely would've returned to your card after a while. If not then you should've taken it up with Paysafe to resolve.

Hey if GOG connect offers deus ex 2000, morrowwind, thief series I wouldn't care if valve went bankrupt as long as I'd get those games transferred over to GOG

and men of war...

What should you call GOG then? Their "servers are down" gogbear has practically become a mascot of the community.

What, were they afraid that the Australians troll so hard, they'd start losing money on the refunds?

That's complete BS. I use paysafe all the time and this happened to me too in the past (only once in many, many years). I didn't contact any support (neither Steam's, nor paysafe's) and just waited a few hours. The deducted amount got automatically refunded to my paysafecard.

If you don't want to wait, go to paysafecard.com and browse to the site where you can check your balance. Type in your PIN and hit the "Details" link, which is right next to your remaining balance. A window with your transactions from this PIN will show up. Click the failed transaction and you'll get a lot of details, like transaction ID, webshop ID and status. Copy everything (or make a screenshot), and send all these details to Steam support. They'll sort it out.

Faulty software has always been a reason for a refund, even before the recent refund change. It's not like Steam never did refunds before even when they said "No refunds". You just needed a good reason for it. They don't waive statutory rights and Steam wouldn't have claimed that either but if you weren't aware of them, or bring them up, you wouldn't have known those were your rights. That's what they were sued for. If you bring up your rights they're generally upheld since yes, some countries do have those rights and Eula's don't overrule them.

I wouldn't be surprised if many mistakes were made @ support over that though, probably mostly from ignorance.

+1 on this. I use Paysafecard on a few sites, and it's no problem if a transcation drops off somewhere in the middle. Paysafecard confirms the payment to the seller, and if they mess something up, they should notice the incomplete order on their end if their system is worth a dime – and if it isn't, then I wouldn't trust them to handle credit card payments any more reliably. And you always have the transaction ID from Paysafecard with which you can prove that the money was deducted, so you can claim a refund or delivery of the service.

Steam likely has other issues at this second, than fixing incomplete transactions. Give it a moment until their systems are even back up running, no? What good would it do to have it sorted now, considering the games couldn't be downloaded yet anyway?

True, but the first thing they would do if you asked for a refund, would be to point to the "NO REFUNDS" clause.

You'd the have to
1) Know, that said clause is bollocks
2) Be able to argue its bollocks
and finally
3) Argue the case that the software is broken in away that its covered by local laws

Then if they do give you a refund, it will be described as an "Act of goodwill" and will not be done again.

By having the words "NO REFUNDS UNDER ANY CIRCUMSTANCES", that was exactly what they were trying to do.
The vast majority of Steam users are covered by consumer protection laws, its inclusion and use by VALVe was unlawful.