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Somehow, the whole situation makes me laugh and make me remember how the game producers were putting Denuno into the games and saying how well they are protected.
But it wasn't true and not only the games were hacked from day 1, but also the players who paid for the game had problems to actually play the game.
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Djaron: "we at tinybuild never gave a damn about annoying and ridiculously niche "DRM free customers" but we were glad to scam them for some extra milking and cashgrabbing, hoping they would be lazy and apathic enough to ever notice. We never intended to bother ourselves into maintaining or fixing broken DRM free builds of our games for this platform as it is not worth the fuss... But now we checked that our internal policy leaked out on the internet and begins to be spread into social networks, and are surprised that our favored customers (steam ones) seem to give a damn about what happens to other second class customers elsewhere, we are seeing the shitstorm incoming and will try to make some quick damage control and pr, roudn our back and brace for impact, just long enough so you bunch of dumb sheeps forget about the whole story, so that we can resume our not-giving-a-damn again"
Wow! You are really good with translating PR into common language :)
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Djaron: "we at tinybuild never gave a damn about annoying and ridiculously niche "DRM free customers" but we were glad to scam them for some extra milking and cashgrabbing, hoping they would be lazy and apathic enough to ever notice. We never intended to bother ourselves into maintaining or fixing broken DRM free builds of our games for this platform as it is not worth the fuss... But now we checked that our internal policy leaked out on the internet and begins to be spread into social networks, and are surprised that our favored customers (steam ones) seem to give a damn about what happens to other second class customers elsewhere, we are seeing the shitstorm incoming and will try to make some quick damage control and pr, roudn our back and brace for impact, just long enough so you bunch of dumb sheeps forget about the whole story, so that we can resume our not-giving-a-damn again"
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MarkoH01: Wow! You are really good with translating PR into common language :)
i had been watching for long... i think i'm starting to get a grip of it now, thanx :)
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MarkoH01: I was so annoyed about this that I contacted tinyBuild as well. They replied pretty fast and ... unexpected.

"Thank you so much Marko! This is definitely not the official tinyBuild's statement and we are already working with GOG to resolve the situation."
I tried them on twitter and was met with silence. Ah well, it's nice to hear them distancing themselves the statement quoted in the OP.
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MarkoH01: Words are just words - but I would love them to act if this all was just a big misunderstanding.
My thoughts exactly. Let's see them demonstrate that the stance quoted in the OP isn't true. :P
Post edited July 03, 2019 by SirPrimalform
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MarkoH01: I was so annoyed about this that I contacted tinyBuild as well. They replied pretty fast and ... unexpected.

"Thank you so much Marko! This is definitely not the official tinyBuild's statement and we are already working with GOG to resolve the situation."
Of course it's not the official statement, they refused to provide one if you read the conversation. ;)
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foxworks: Meh. Seems their track record speaks for itself. Not holding my breath :)
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MarkoH01: Anyway I used the opportunity and told them about every single game here on GOG that is missing anything (meaning every game on the list published by them). If they want to prove us wrong they are so very welcome in my book ;)

Words are just words - but I would love them to act if this all was just a big misunderstanding.
Good on you for trying, Marko.
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ChrisGamer300: I have said it before but i agree it's time GOG look into some of the devs/pubs they are partnered with and tinyBuild has been nothing but trouble since day 1, sometimes they take 1 step forward but it's always followed by 2 steps backwards afterwards.
I hate to say it but i would never buy one of their games unless they are 100% completed and been out for many years.

It could be worse tbh since most of the stuff they put out are piece of shit broken games and the few decent devs under them deserve a better publisher.
To be fair i'd rather have MORE devs signed up with games here than less...well UNLESS they did something truly bad/reprehensible.
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MarkoH01: I was so annoyed about this that I contacted tinyBuild as well. They replied pretty fast and ... unexpected.

"Thank you so much Marko! This is definitely not the official tinyBuild's statement and we are already working with GOG to resolve the situation."
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omega64: Of course it's not the official statement, they refused to provide one if you read the conversation. ;)
Now that they know about specific content that is missing, if they don't add it then it gives some solid evidence for GOG to blacklist them.
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clarry: I think I feel what you feel, but the right first step is to negotiate and try to talk sense into them. Burning bridges is what you do after other options have been exhausted.
This. Gog should work a better update system with them and get them on track before considering dropping them.

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PookaMustard: If tinyBuild is reading this, I would appreciate it if you read it to the end.

We unfortunately would never be able to support a deluxe edition or a soundtrack because the second 1 person purchases it, it is available to upload anywhere on the internet.
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PookaMustard: Taken out of its original context, you would no platform is mentioned. It's because in a context where platforms aren't defined, the quoted part is right. The soundtrack is going to be uploaded whether it was available on Steam, GOG, Epic, Origin or iTunes or whatever.

The music industry may be deep into streaming and I doubt they will ever let go of making streaming be the ONLY way to listen to music, BUT, the music industry did indeed drop DRM from MP3s and never bothered to protect them again. I'd go out on a hunch and say, if the music industry dropped DRM, then there is simply no such thing as protecting soundtracks from piracy for any period of time.

Basically, it doesn't matter whether it's on Steam or on GOG, the soundtracks are getting uploaded, so do suit yourself for that possibility. Now for other deluxe edition material, it depends, but if they're stuff like PDFs and pictures and computer icons, short of using PDF DRM, I don't think you're in luck. And if you do use PDF DRM, that entails with it its own set of challenges, top of which being GOG users upset that their PDFs are DRM'd.

We can't upload content and just hope for the internet to not steal it. :/
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PookaMustard: You DON'T HOPE for the internet to not "steal" it. You just don't. The internet is by nature, a medium where things spread quickly like fire. This message for instance will be distributed across the internet. Some people will screenshot it and repost it elsewhere, some people will link to it, the Wayback Machine could save a capture of this thread, etc. I can't stop any of this. And this is just an insignificant post on a forum, written for free, publicly viewed for free.

If you're thinking DRM may halt or stop this, well, let's play along. If you use Steam's regular DRM, this can be yanked out in minutes. The cracker needs the executable and an automated cracking tool to remove the DRM. That's it. It's this effortless. If not, Steam itself can be emulated, a program can pretend it is Steam and offer Steam's functionality but okays every verification check the game asks for. So right off the bat, your DRM is defeated.

Or you could use something like Denuvo. But in doing so, you will anger even more people as Denuvo isn't known to be "lightweight" or "unintrusive" or such other buzzwords. This becomes bad PR as people actively discourage other people from buying the game.

however we have to be smart in business and knowing that updated versions of games being stolen DRM free is not smart business
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PookaMustard: That's not smart. Not at all.

Consider what I said above about DRM. It doesn't matter if you refuse to release the updates and DLC to GOG, you're still updating the Steam version. As far as I'm concerned, an update to the Steam version is cracked in the same way as described above and immediately uploaded. You can imagine the cracker being like "oh it's that game again."

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tinyBuild, ask yourself one question.

Is it worth giving GOG users the short end of the stick so that you could continue your losing war against pirates?

You're not making any sense. You don't want music to be pirated, yet you distribute it, and you know that even the music industry itself no longer uses DRM on MP3s anymore. You don't want piracy of updates to happen, so you don't update the GOG versions, but your updated Steam versions are just as prone to piracy as the original builds.

You're a publisher in the games industry. You have many developers working under your name. You ought to know better than that.
Send this)or let someone send it) to their twitterfacebook/etc accounts and emails they use for business/customer input. Let them hear it loudly and wherever they go.

Good/well written post. +1111111

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rgnrk: Yes, tinybuild are small enough and their catalog are indies and many of the users in this thread don't a care about them enough, so they're fine to use as a scapegoat to take the pitchfork's out for bad practices.

The irony is that what that employee says in private is what every ceo and representative of any large AAA videogames company say in public. But, sometimes, they release crumbs to us. And then we have every gog member clapping with the ears. And I don't see anyone asking GOG to finish their business with them or take their games out.

I call hypocrisy.
Good points....if a big/classic dev/ip holder did the same would people be so quick to call for them to be dropped? :\

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fronzelneekburm: Gog haven't learnt their lesson and still court these assholes while turning down less terrible publishers (which is pretty much all of them).
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Lucumo: That's the thing. With the confirmation of intent, GOG is even more at fault here if they don't do anything about it. For one, they are choosing a single publisher over their own customers and second, they are supporting this atrocious behavior on their own store which damages their reputation.
If they have a legal contract to sell Tinybuild's games for a set period they MUST DO SO or else be legally held liable.

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Klumpen0815: That is either incredibly dumb or incredibly dishonest.
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Aramandur: Both, actually.

This is simply disgusting. I'm not going to buy a tinyBuild game anytime soon... Not that I ever wanted to :P
Not to nitpick too much or sound overly mean, but if you were never going to buy their games why even say you won't buy them now or threaten them with such payback/punishment?

It's like all those activists who say they won't buy x game until y feature is added/removed from a game when they never intended to buy or play that game anyways.
Post edited July 03, 2019 by GameRager
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GameRager: To be fair i'd rather have MORE devs signed up with games here than less...well UNLESS they did something truly bad/reprehensible.
I think we can all agree with that, but on the other hand, I'd rather have all games on GOG up to date and not missing any content.

Your mileage may vary; there are people who don't care about soundtracks, certain languages, certain DLC etc., but it's still a slap in the face to the customer base in general when these things are missing, more so for people who do care.
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Lucumo: That's the thing. With the confirmation of intent, GOG is even more at fault here if they don't do anything about it. For one, they are choosing a single publisher over their own customers and second, they are supporting this atrocious behavior on their own store which damages their reputation.
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MaceyNeil: Seconded.
If you support a market leader after the fact comes out they use slave labor your saying slave labor is fine so long as you share in the profits from it.
If you don't complain loudly and forcefully to your elected representatives about local police corruption because you figure it''s better off having faith your being protected and not possibly being fingered, well you deserve to have evidence planted on you when they need a new scapegoat.
In this case if your a large distributer whose business centers around a few choice core ideals and you do business with people who are eroding those ideals you'd deserve being put out of business because your not holding to those ideals that make your business possible.
GOG can't win being anouther steam'alike; the simple fact of the matter is people don't want multiple distributed apps for their gaming library and will only purchase the best value (lowest price, fullest content) after that fact because price will always be competed over between distributors to attain nigh on parity.
Sad fact: Most of us buy at least one product many times that is produced by "slave labor" or using reprehensible means to produce it. Sweatshop clothing/shoes, some food products/fruits/evegatbles/etc, some electronics, etc.
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ChrisGamer300: I have said it before but i agree it's time GOG look into some of the devs/pubs they are partnered with and tinyBuild has been nothing but trouble since day 1, sometimes they take 1 step forward but it's always followed by 2 steps backwards afterwards.
I hate to say it but i would never buy one of their games unless they are 100% completed and been out for many years.

It could be worse tbh since most of the stuff they put out are piece of shit broken games and the few decent devs under them deserve a better publisher.
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GameRager: To be fair i'd rather have MORE devs signed up with games here than less...well UNLESS they did something truly bad/reprehensible.
Let me know when there's so many outdated games in your library that you can barely keep track of the shit, this is just annoying and if you pay same money as steam then they should atleast keep the version up to date and add the content available because i don't want a half assed game not to mention stuff like this tarnish GOG's reputation because what do you know, users don't like getting shafted.
One time getting unsupported games is whatever, GOG can't keep track of every little game but this behavior has become common practice. I'd like more games yes but they should atleast get basic support like updates, content etc.

Now i'm personally quite lucky since i don't have any tinyBuild games in my library, closest is Pathologic HD and that was from Devolver, It's shame Ice Pick Lodge is under tinyBuild because i happen to like them.

I only buy games from Devs/publishers i trust now anyways and it has worked fine, GOG still has many devs that are reliable thankfully.
Post edited July 03, 2019 by ChrisGamer300
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i_hope_you_rot: So any of you contacted with the Gog support and asked for a refund ?
To all who do remember that GOG and not Tinybuild will have to bear the burden of any refunds so only ask if you truly want/need one.

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EnforcerSunWoo: Maybe if people are fed up with this then they actually should do something. Being made aware or an issue and actually doing something are different cases entirely. I still say that nothing less than mass requests for refunds will send a message that customers are fed up with this happening.

GOG needs to take at the very least partial responsibility for the products that they are pushing into the store front. If they want to continue as a business maybe they should be the ones to make sure that the relationship with their partners continues in a positive way and that updates show up in a timely manner. There is no reason that users have to take it upon themselves to keep track of which companies are fucking their customers over or which games are lacking in updates for products that have long been paid for.
Again as I said earlier: People asking for/getting refunds will hurt GOG more than Tinybuild, and why hurt GOG for what Tinybuild is doing? It's like making a cashier count a large bill in pennies because you hate the business they work for.

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EnforcerSunWoo: You yourself are complicit in allowing this bs to continue by not taking action. Hope you enjoy getting fleeced and allowing the same for your fellow customers.

Bye
And you seem to be a bitter individual only out to find things to be offended by and to 'stand up against' to make your life seem better by comparison.

People have offered valid arguments against your points while letting you have yours and you toss them aside and basically slap them in the face for doing so. If that's your atttitude/how you think you should act to others you know where you can shove it.
Post edited July 03, 2019 by GameRager
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GameRager: To all who do remember that GOG and not Tinybuild will have to bear the burden of any refunds so only ask if you truly want/need one.

Again as I said earlier: People asking for/getting refunds will hurt GOG more than Tinybuild, and why hurt GOG for what Tinybuild is doing? It's like making a cashier count a large bill in pennies because you hate the business they work for.
GOG is supporting TinyBuild's attitude which is destructive to their own image and business model. It's like having a swim team, and one of the members says they like to drown puppies before every meet. The others, by association condone the drowning of puppies by not disassociating themselves from the miscreant.
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ShadowWulfe: And yet they are so quick to reject games from publishers/devs that have a track record of keeping their things relatively up to date.
Those titles are either full of controversial content/themes or in genres the staff doesn't like.

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Alexim: Information hidden from the public is brought to light by an insider who has risked everything: this is a tinyGate!
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SirPrimalform: I'm pretty sure tinyGate involved tinyE's donkeys in some way.
If it does I don't wanna know how. o.0

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MarkoH01: I was so annoyed about this that I contacted tinyBuild as well. They replied pretty fast and ... unexpected.

"Thank you so much Marko! This is definitely not the official tinyBuild's statement and we are already working with GOG to resolve the situation."
This sounds interesting. Maybe a disgruntled employee made the first comments?
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GameRager: To be fair i'd rather have MORE devs signed up with games here than less...well UNLESS they did something truly bad/reprehensible.
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Snolus: I think we can all agree with that, but on the other hand, I'd rather have all games on GOG up to date and not missing any content.

Your mileage may vary; there are people who don't care about soundtracks, certain languages, certain DLC etc., but it's still a slap in the face to the customer base in general when these things are missing, more so for people who do care.
Having all content other versions have is good(unless it is a site/store exclusive then it's up to those stores to share), but updates are more good if they imrpove a bunch of things and not just fix a few minor details/etc.
Post edited July 03, 2019 by GameRager