Ice_Mage: I received a reply today to my support ticket from January 1st. 23 days isn't a great response time, but it's better than the usual 5 weeks it takes them to get back to me. Hopefully this is a sign of better support in the future.
Jorev: It normally takes 5 weeks to get a response? Outrageous.
Actually depends on the type of problem, if is something really urgent, then just take a few days, when is something like a refound, if the time of refound pass then is not a big priority, if you want a refound just go to "orders and settings" and ask for a refound of the selected game.
In this case, they surely will add the game back to the OP account or will offer him/her a discount code sp he can re purchase it at the same price.
Kretsata: I purchased the saboteur when it was on sale and ran into trouble playing it. I figured out how to fix it and get it running only for GOG to not have a cancel refund button. i went to the bot to get help from a person and it has now been 21 days since. they are charging 20 dollars for the game and i refuse to give them more money when they cant even respond with anything more than a bot. Does anyone know how to get in actual contact with a person from GOG so i can have them reverse the refund and take the cash back out of my account for the game?
Currently is on sale for $4.99 if you want to purchase it again. What was the problem with the game and how you solve it? In case somebody has the same problem in the future.