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General discussionIs there a phone number to contact GoG Support?(63 posts)solved(63 posts)solved
(63 posts)solved
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This is my favourite topic
Posted March 16, 2018
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starkberlin: Hello. I bought a game, Empire Earth golden edition, which crashes or rather freezes every time I play after only a few minutes. I have tried to contact custoner support but don't understand why it is so difficult to do this.
Why can't I just send them a simple message without all this hassle of sending info about operating systems etc etc?
Maybe they don't want to receive any messages from customers or what?
27 years of tech support. Your OS is very important to the problem. So is any error message you;re receiving. Maybe also mentioning this "short message" you;re trying to send would be a plus.

Back in school, you may have heard of the "Show your work" concept. This is it in practice.

When you take your car into service, don't you tell them the year, make and model?

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teceem: You just want to send a simple message like "Hey GOG people my game isn't working please help ktnxbye" and then they'll just wave their magic game software wand and you'll live happily ever after?
Welcome to the wonderful world of forum tech support. You get used to threads like that.
Post edited March 16, 2018 by drmike
Posted March 16, 2018
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starkberlin: Hello. I bought a game, Empire Earth golden edition, which crashes or rather freezes every time I play after only a few minutes. I have tried to contact custoner support but don't understand why it is so difficult to do this.
Why can't I just send them a simple message without all this hassle of sending info about operating systems etc etc?
Maybe they don't want to receive any messages from customers or what?
Probably because it'd go something like this:
"Hey, GOG, my game isn't working."
"OK, what do you want us to do?"
"Can you help me get it working again?"
"Sure, what's the info about your operating system, etc.? We can't help you otherwise."

What else do you expect them to do? Unless you mean you just want a refund or something and can't be bothered with trying to fix it, in which case you're going to send an email under the "orders and payments" tab rather than the "game technical issues" tab.
Posted March 16, 2018
But wait. My third ex (Actually all three of them) made sure I knew that I was supposed to read her mind! Doesn't this apply to tech support as well? Hmmmm....?????

*snicker*
Posted March 16, 2018
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drmike: But wait. My third ex (Actually all three of them) made sure I knew that I was supposed to read her mind! Doesn't this apply to tech support as well? Hmmmm....?????

*snicker*
You're thinking of Cheetos.
Cheetos, with extra cheese.
Posted March 16, 2018
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zeogold: You're thinking of Cheetos.
Cheetos, with extra cheese.
That's Snowkatt.
EDIT:
And Foxworks, too.
Post edited March 16, 2018 by paladin181
Posted March 16, 2018
I even wrote a fan fiction about these kinds of tickets back in 2006:

http://drmikessteakdinner.com/2006/03/01/daria-iron-chef-write-what-you-know-1/
Posted June 16, 2018
low rated
I bought Fallout 3, I've tried everything to get it to run without freezing after a few min. I requested a refund because the game won't work. First they seemed to think I am supposed to jump through a bunch of hoops, because they assume I'm an idiot, to try and get it to run. I said no I've wasted enough time with this game and have lose all enthusiasm for the game because it's unplayable Then they try to give me the line they will give me credit on their site for the cost of the game because they don't give refunds because the game was downloaded. I told them I paid cash and I want cash back and really don't see me buying any games from them is the future so their credit scheme is no refund at all. I Also told them I am not obligated to do anything to get a refund for a defective product. I have Fallout 4 and Vegas as well as several other games. All run fine. I run Autocad on my computer just fine. I have a 330 ghz six core processor and 16 gigs of ram and another 2 gig on my graphics card. And I can recognize a memory leak when I see one. Nothing wrong on my end, the product is flawed There are people all over social media with the same issues with FO3. Now they're playing the game of not responding.
Posted June 16, 2018
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Rick_Carufel: I bought Fallout 3, I've tried everything to get it to run without freezing after a few min. I requested a refund because the game won't work. First they seemed to think I am supposed to jump through a bunch of hoops, because they assume I'm an idiot, to try and get it to run. I said no I've wasted enough time with this game and have lose all enthusiasm for the game because it's unplayable Then they try to give me the line they will give me credit on their site for the cost of the game because they don't give refunds because the game was downloaded. I told them I paid cash and I want cash back and really don't see me buying any games from them is the future so their credit scheme is no refund at all. I Also told them I am not obligated to do anything to get a refund for a defective product. I have Fallout 4 and Vegas as well as several other games. All run fine. I run Autocad on my computer just fine. I have a 330 ghz six core processor and 16 gigs of ram and another 2 gig on my graphics card. And I can recognize a memory leak when I see one. Nothing wrong on my end, the product is flawed There are people all over social media with the same issues with FO3. Now they're playing the game of not responding.
So, you don't want to cooperate, and they're still offering a refund in some form. Bad GOG, really bad!

Oh, BTW, where can I get one of those 330GHz processors? ;)
Posted June 16, 2018
How did you manage to pay in cash?

And actually you are obliged to let them try to fix it before they give you a refund. You became obliged as soon as you made the purchase, because by making the purchase you agreed to terms of service where it is plainly written that a refund will be made only after all attempts to get the game working have been tried.

Now if you didn't read to the terms of service, that's on you. That would be like saying you can't be issued a parking ticket because you never read the 'No Parking' sign.
Post edited June 16, 2018 by tinyE
Posted June 16, 2018
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Rick_Carufel: I bought Fallout 3, I've tried everything to get it to run without freezing after a few min. I requested a refund because the game won't work. First they seemed to think I am supposed to jump through a bunch of hoops, because they assume I'm an idiot, to try and get it to run. I said no I've wasted enough time with this game and have lose all enthusiasm for the game because it's unplayable Then they try to give me the line they will give me credit on their site for the cost of the game because they don't give refunds because the game was downloaded. I told them I paid cash and I want cash back and really don't see me buying any games from them is the future so their credit scheme is no refund at all. I Also told them I am not obligated to do anything to get a refund for a defective product. I have Fallout 4 and Vegas as well as several other games. All run fine. I run Autocad on my computer just fine. I have a 330 ghz six core processor and 16 gigs of ram and another 2 gig on my graphics card. And I can recognize a memory leak when I see one. Nothing wrong on my end, the product is flawed There are people all over social media with the same issues with FO3. Now they're playing the game of not responding.
66h on my clock and keep counting. No, Fallout 3 does not freeze for me, must be something on your end.

edit:
Also didn't notice any memory leaks. 2.53GHz, 8GB RAM, 1GB VRAM. Fallout 3 runs smoothly on my laptop.
Post edited June 16, 2018 by mike_cesara
Posted June 16, 2018
low rated
When someone buys a defective or unwanted product the only level of cooperation needed is to give a refund. If someone gives you a shirt for a birthday present and it doesn't fit do you expect the store demand you try it on for them to prove it's the wrong size? NO they give the money back without an argument. You're just blindly trying to defend GOG with some absurd rationale that it's somehow my fault their game won't run because I refuse to waste any more time on this defective game.
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tinyE: How did you manage to pay in cash?

And actually you are obliged to let them try to fix it before they give you a refund. You became obliged as soon as you made the purchase, because by making the purchase you agreed to terms of service where it is plainly written that a refund will be made only after all attempts to get the game working have been tried.

Now if you didn't read to the terms of service, that's on you. That would be like saying you can't be issued a parking ticket because you never read the 'No Parking' sign.
Don't presume to split hairs with some absurd attack on wording, It's trolling. You know exactly what was meant.
Post edited June 16, 2018 by Rick_Carufel
Posted June 16, 2018
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Rick_Carufel: I bought Fallout 3, I've tried everything to get it to run without freezing after a few min. I requested a refund because the game won't work. First they seemed to think I am supposed to jump through a bunch of hoops, because they assume I'm an idiot, to try and get it to run. I said no I've wasted enough time with this game and have lose all enthusiasm for the game because it's unplayable Then they try to give me the line they will give me credit on their site for the cost of the game because they don't give refunds because the game was downloaded. I told them I paid cash and I want cash back and really don't see me buying any games from them is the future so their credit scheme is no refund at all. I Also told them I am not obligated to do anything to get a refund for a defective product. I have Fallout 4 and Vegas as well as several other games. All run fine. I run Autocad on my computer just fine. I have a 330 ghz six core processor and 16 gigs of ram and another 2 gig on my graphics card. And I can recognize a memory leak when I see one. Nothing wrong on my end, the product is flawed There are people all over social media with the same issues with FO3. Now they're playing the game of not responding.
Maybe you should have read GOG's refund policy before you actually bought something: https://support.gog.com/hc/en-us/articles/115000487189-Money-Back-Guarantee-Policy

Pay close attention to part 4:

"They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money."

and part 7:

"We always aim to provide our users with working games, so first we'll try to get your purchase working on your system. If we can't get it working, we'll get you your money back. No worries. :)"

If you can't be bothered to take the time to work with them, then frankly you have nobody to blame but yourself. Get off your high horse.

EDIT:

By the way game works great for me on Windows 10.
Post edited June 16, 2018 by BKGaming
Posted June 17, 2018
WTF
Four people answered him and he only yelled at me! :P

It's like I'm some sort of asshole magnet! XD
Posted June 17, 2018
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Rick_Carufel: When someone buys a defective or unwanted product the only level of cooperation needed is to give a refund. If someone gives you a shirt for a birthday present and it doesn't fit do you expect the store demand you try it on for them to prove it's the wrong size? NO they give the money back without an argument. You're just blindly trying to defend GOG with some absurd rationale that it's somehow my fault their game won't run because I refuse to waste any more time on this defective game.
The thing is, you can't give back the installer you downloaded, can you?
Posted June 17, 2018
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Rick_Carufel: I bought Fallout 3, I've tried everything to get it to run without freezing after a few min. I requested a refund because the game won't work. First they seemed to think I am supposed to jump through a bunch of hoops, because they assume I'm an idiot, to try and get it to run. I said no I've wasted enough time with this game and have lose all enthusiasm for the game because it's unplayable Then they try to give me the line they will give me credit on their site for the cost of the game because they don't give refunds because the game was downloaded. I told them I paid cash and I want cash back and really don't see me buying any games from them is the future so their credit scheme is no refund at all. I Also told them I am not obligated to do anything to get a refund for a defective product. I have Fallout 4 and Vegas as well as several other games. All run fine. I run Autocad on my computer just fine. I have a 330 ghz six core processor and 16 gigs of ram and another 2 gig on my graphics card. And I can recognize a memory leak when I see one. Nothing wrong on my end, the product is flawed There are people all over social media with the same issues with FO3. Now they're playing the game of not responding.
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mike_cesara: 66h on my clock and keep counting. No, Fallout 3 does not freeze for me, must be something on your end.

edit:
Also didn't notice any memory leaks. 2.53GHz, 8GB RAM, 1GB VRAM. Fallout 3 runs smoothly on my laptop.
None of that matters to me. It won't run on my computer therefore it's worthless to me. There is no need to state the obvious, evidently it runs on some computers otherwise they wouldn't' be selling it at all, would they? So what's your point?
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This is my favourite topic
Community
General discussionIs there a phone number to contact GoG Support?(63 posts)solved(63 posts)solved
(63 posts)solved