It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionIs there a phone number to contact GoG Support?(63 posts)solved(63 posts)solved
(63 posts)solved
Pages:
1
2
3
4
5
This is my favourite topic
Posted June 22, 2015
I've been trying to refund a game for over a month, but can't seem to get a hold of anyone. I have about 7 open tickets at this point. Is there a way to call GoG, or some kind of trick to get talking with support?
This question / problem has been solved by moonshineshadowimage
Posted June 22, 2015
low rated
avatar
eliyahuag: I've been trying to refund a game for over a month, but can't seem to get a hold of anyone. I have about 7 open tickets at this point. Is there a way to call GoG, or some kind of trick to get talking with support?
Out of the end user agreement,

So you might want to check your phonebook ;)

For users in the USA only:

17.2 You and we agree that your use of GOG services and GOG content, and this Agreement, will be deemed to be entered into in Los Angeles, California and governed by and interpreted according to the laws of the State of California, USA (and, if applicable, US Federal law). Any legal claim by you against GOG.com will be made exclusively in any state or federal court located in Los Angeles, California, which will have subject matter jurisdiction regarding the dispute between you and us and therefore we both consent to the exclusive jurisdiction of those courts. In any legal claim under this Agreement, the side which wins will be entitled to its legal fees and expenses.
Posted June 22, 2015
avatar
eliyahuag: I've been trying to refund a game for over a month, but can't seem to get a hold of anyone. I have about 7 open tickets at this point. Is there a way to call GoG, or some kind of trick to get talking with support?
avatar
Goodaltgamer: Out of the end user agreement,

So you might want to check your phonebook ;)

For users in the USA only:

17.2 You and we agree that your use of GOG services and GOG content, and this Agreement, will be deemed to be entered into in Los Angeles, California and governed by and interpreted according to the laws of the State of California, USA (and, if applicable, US Federal law). Any legal claim by you against GOG.com will be made exclusively in any state or federal court located in Los Angeles, California, which will have subject matter jurisdiction regarding the dispute between you and us and therefore we both consent to the exclusive jurisdiction of those courts. In any legal claim under this Agreement, the side which wins will be entitled to its legal fees and expenses.
I'm not sure what that has to do with this. GoG offers refunds, my Game hasn't worked for over a month with any of the updates.. Couldn't find a US based number for GoG through google. Thanks anyways, though.
Posted June 22, 2015
As far as I know there is no phone support, but the best thing to do is to pm Firek (hover over his avatar and click "start conversation") with your problem and ticket number.

http://www.gog.com/forum/general/gog_fdm_free_download_manager_frustration/post5/?staff=yes

[edit] Hah, I was first :P
Post edited June 22, 2015 by moonshineshadow
Posted June 22, 2015
low rated
avatar
eliyahuag: I've been trying to refund a game for over a month, but can't seem to get a hold of anyone. I have about 7 open tickets at this point. Is there a way to call GoG, or some kind of trick to get talking with support?
Do not open more than one ticket at a time, as it pushes you further down the queue. With that said, you might want to start a chat conversation with Firek.
Posted June 22, 2015
Also if you sent in 7 tickets, that is at least 6 times you were sent to the back of the line.

Do they mention that on the support page BTW? If not they should.

ninjad
Post edited June 22, 2015 by tinyE
Posted June 22, 2015
avatar
eliyahuag: I have about 7 open tickets at this point.
This may be why you're having trouble getting a response. If you open another ticket, it bumps you down to the end of the Support queue. So every time you opened another one, you went to the back of the line.

Instead of phoning, try sending a Chat to one of the blues on here, like Ciris or Firek. They may be able to get your issue prioritized.
Posted June 22, 2015
I was not aware it sent me further down the que -_-'. Thanks for the info, everyone! I'll PM Firek right now. Really appreciate how fast and kind this community is. Thank you!
Posted June 22, 2015
avatar
eliyahuag: I was not aware it sent me further down the que -_-'. Thanks for the info, everyone! I'll PM Firek right now. Really appreciate how fast and kind this community is. Thank you!
Yeah, as tinyE noted, I don't think it's mentioned on the Support page, but it really needs to be pointed out. Good luck. :)
Posted June 22, 2015
avatar
eliyahuag: I'm not sure what that has to do with this. GoG offers refunds, my Game hasn't worked for over a month with any of the updates.. Couldn't find a US based number for GoG through google. Thanks anyways, though.
Actually wanted to type more, but was to quick hitting the post button and afterwards your thread kind of disappeared o-)

I even got a 404 error......

It was just that you check in the US first for calling, if they have a number there, instead of Poland or Cyprus ;)

AND I wanted to add this as well:

http://www.gog.com/forum/general/my_account_was_stolen_by_a_russian/post17

Some more info from Ciris, the message in blue....
Post edited June 22, 2015 by Goodaltgamer
Posted June 22, 2015
avatar
eliyahuag: I was not aware it sent me further down the que -_-'. Thanks for the info, everyone! I'll PM Firek right now. Really appreciate how fast and kind this community is. Thank you!
avatar
Coelocanth: I don't think it's mentioned on the Support page
In flashing Neon, at least until they get over these Galaxy growing pains.
Posted June 22, 2015
avatar
Goodaltgamer: Actually wanted to type more, but was to quick hitting the post button and afterwards your thread kind of disappeared o-)

I even got a 404 error......

It was just that you check in the US first for calling, if they have a number there, instead of Poland or Cyprus ;)

AND I wanted to add this as well:

http://www.gog.com/forum/general/my_account_was_stolen_by_a_russian/post17

Some more info from Ciris, the message in blue....
That still has nothing to do with his issue. That post is about hacked accounts, not refunds.
Posted June 22, 2015
low rated
avatar
Coelocanth: That still has nothing to do with his issue. That post is about hacked accounts, not refunds.
Yep, reading skills......

You just proved, you didn´t read what Ciris wrote....

Like this useful information about being bumped to the bottom on the queue and similar.

Fooooor sure, nothing to do with tickets, no not at all
/sarcasm off
Posted June 22, 2015
avatar
Goodaltgamer: Yep, reading skills......

You just proved, you didn´t read what Ciris wrote....

Like this useful information about being bumped to the bottom on the queue and similar.

Fooooor sure, nothing to do with tickets, no not at all
/sarcasm off
HIs question was regarding refunds though, not his Support requests going to the bottom of the queue. But thanks for the sarcasm.
Posted June 22, 2015
low rated
avatar
Goodaltgamer: Yep, reading skills......

You just proved, you didn´t read what Ciris wrote....

Like this useful information about being bumped to the bottom on the queue and similar.

Fooooor sure, nothing to do with tickets, no not at all
/sarcasm off
avatar
Coelocanth: HIs question was regarding refunds though, not his Support requests going to the bottom of the queue. But thanks for the sarcasm.
avatar
eliyahuag: I've been trying to refund a game for over a month, but can't seem to get a hold of anyone.
reading skills....
Pages:
1
2
3
4
5
This is my favourite topic
Community
General discussionIs there a phone number to contact GoG Support?(63 posts)solved(63 posts)solved
(63 posts)solved