Posted November 23, 2024
Is everything OK with GOG? What happened to their customer service? Haven't heard back all week.
Omnimaxus
New User
Registered: Dec 2008
From United States
solseb
ofeline🐱🐉instellars
Registered: Jan 2012
From United Kingdom
Posted November 23, 2024
They resigned seeing most reported problems were personal ; )
normally it is 2 working days to 4 max. Please describe what has happened, sweet old being.
normally it is 2 working days to 4 max. Please describe what has happened, sweet old being.
dnovraD
2023-08-14: Remember the Spaces!
Registered: Jul 2012
From United States
Posted November 23, 2024
Things have been notably worse since they outsourced the helpdesk software.
chevkoch
onward
Registered: Aug 2013
From Clipperton Island
Posted November 23, 2024
The last couple of times for me it has been one week+. Seems about average, hearing other people's reports.
Syphon72
Being postive is bad on GOG
Registered: Sep 2011
From United States
Posted November 23, 2024
It's normal, there support is slow sadly.
Post edited November 23, 2024 by Syphon72
BreOl72
GOG is spiralling down
Registered: Sep 2010
From Germany
Posted November 23, 2024
On November 11th, I replied to another user, who was wondering the same as you (https://www.gog.com/forum/general/ok_what_is_fcking_going_on_with_gog_support), that I had only received a response from support, six-and-a-half weeks after I had made my request.
I kid you not: yesterday (!) I received another reply:
- to the same (long resolved) request,
- meanwhile almost nine weeks after the initial request,
and
- by another support staffer.
So, to answer your question:
I guess, they are ok? Yet, they are also not ok?
shrug
I kid you not: yesterday (!) I received another reply:
- to the same (long resolved) request,
- meanwhile almost nine weeks after the initial request,
and
- by another support staffer.
So, to answer your question:
I guess, they are ok? Yet, they are also not ok?
shrug
paladin181
Cheese
Registered: Nov 2012
From United States
Posted November 23, 2024
Support is slow, but they've been helpful when we do finally connect.
Omnimaxus
New User
Registered: Dec 2008
From United States
Posted November 23, 2024
I kid you not: yesterday (!) I received another reply:
- to the same (long resolved) request,
- meanwhile almost nine weeks after the initial request,
and
- by another support staffer.
So, to answer your question:
I guess, they are ok? Yet, they are also not ok?
shrug
Post edited November 23, 2024 by Omnimaxus
dnovraD
2023-08-14: Remember the Spaces!
Registered: Jul 2012
From United States
Posted November 23, 2024
Several years ago. They switched to ZenDesk and then tried to hide the fact. Unless they switched to another provider in the erstwhile. Fore example, here's a link that gives it away: https://gogsupport.zendesk.com/hc/articles/360022948414
SargonAelther
Pls add Offline Installers for My Rewards!
Registered: Dec 2013
From Other
Omnimaxus
New User
Registered: Dec 2008
From United States
Posted November 24, 2024
exiledemulator
New User
Registered: Dec 2021
From United States
Posted November 24, 2024
I can't even generate a support ticket. Been that way since late September I have a game I can't run cause it keeps trying to load some kind of app after the game is already installed and I can't get any help from support. At this point I've stopped trying, I can't even get a response from anyone from GOG even through the forums attempting to contact a "BLUE" as their called.
Shmacky-McNuts
New User
Registered: Dec 2011
From United States
Posted November 24, 2024
Just assume customer service doesnt exist anywhere and.....well, yeah. That sucks, but true.
phaolo
Durik - Half-Orc
Registered: Dec 2013
From Italy
Posted November 24, 2024
Azrastrelcy
My cat ain't no skinwalker
Registered: May 2024
From Other
Posted November 24, 2024
Honestly, if you still haven't received a reply from them after a few days, try contacting a blue user by messaging them. I got mine done that way.