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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
avatar
KhalidYousif: Hello...

Since yesterday's update:
My queue was gone. I was almost finishing downloading the Witcher... When I downloaded it again, the downloader didn't bother to resume, but started over.

Random crashes, incomplete downloads, random checksum errors, slow download speed, download is done but downloader keeps downloading... etc...

Please fix it, I want to play The Witcher :(

Here is the log of the last session: http://pastie.org/5103092
avatar
Szulak: According to log you posted, you are not downloading The Witcher at all. Anyway, firstly clear your app data folder located as below:
Windows 7/Vista - C:\Users\USERNAME\AppData\Local\GOG.com
Windows XP - C:\Documents and Settings\USERNAME\Local Settings\Application Data\GOG.com
And try to download a game again.
Thanks for your reply Szulak.

Yes I am downloading a small free game and its soundtrack as test. Will do your suggestion and get back to you.
Again when it finishes downloading the sound track, it never stops!

http://pastie.org/private/1zdyfqd5fzh4nw4doqrlyq

Attached a screenshot too.
Attachments:
avatar
KhalidYousif: Again when it finishes downloading the sound track, it never stops!

http://pastie.org/private/1zdyfqd5fzh4nw4doqrlyq

Attached a screenshot too.
I will check it, thank you for post log and screenshot.
avatar
KhalidYousif: Again when it finishes downloading the sound track, it never stops!

http://pastie.org/private/1zdyfqd5fzh4nw4doqrlyq

Attached a screenshot too.
avatar
Szulak: I will check it, thank you for post log and screenshot.
Thanks :)

My connection is a bit unstable so direct download isn't reliable when I download large games... GOG Downloader was excellent before the recent update.

Hope that you will fix it soon :)
Hi.

I bought Prince of Persia trilogy (Sands of Time, Warrior Within and Two Thrones) during the promo and I have trouble downloading them.

Getting the bonus works fine but here are the status I get for the games:
- The Sands of Time: Checksum error on chunk 10, please contact support
- Warrior Within: same with chunk 1
- The Two Thrones: same with chunk 2

Here is the link to my log: http://pastebin.com/dx0ZpxPy

Windows Vista 64bits, French. Using latest downloader version (3.2.14.0 - stable).

Downloader is installed on D: and downloads are put in a directory on D: too (12.1GB free). System is C: (3.70GB free).

I found the following files in C:\Users\AppData\Local\GOG.com:
- prince_of_persia_the_sands_of_time.bin (11.1KB)
- prince_of_persia_the_two_thrones.bin (13.4KB)
- prince_of_persia_warrior_within.bin (30.6KB)

What can I do ? Should I restart the download ?
avatar
sebarnolds: Hi.

I bought Prince of Persia trilogy (Sands of Time, Warrior Within and Two Thrones) during the promo and I have trouble downloading them.

Getting the bonus works fine but here are the status I get for the games:
- The Sands of Time: Checksum error on chunk 10, please contact support
- Warrior Within: same with chunk 1
- The Two Thrones: same with chunk 2

Here is the link to my log: http://pastebin.com/dx0ZpxPy

Windows Vista 64bits, French. Using latest downloader version (3.2.14.0 - stable).

Downloader is installed on D: and downloads are put in a directory on D: too (12.1GB free). System is C: (3.70GB free).

I found the following files in C:\Users\AppData\Local\GOG.com:
- prince_of_persia_the_sands_of_time.bin (11.1KB)
- prince_of_persia_the_two_thrones.bin (13.4KB)
- prince_of_persia_warrior_within.bin (30.6KB)

What can I do ? Should I restart the download ?
Remove these files (from C:\Users\AppData\Local\GOG.com) and start download again. We are working on a patch to the current version.
It didn't work. Now it fails on chunks 18, 5 and 0. Should I wait for an update (I am not in a hurry) ?
avatar
KhalidYousif: Again when it finishes downloading the sound track, it never stops!

http://pastie.org/private/1zdyfqd5fzh4nw4doqrlyq

Attached a screenshot too.
I had this problem too but found a decent workaround.

Just grab the icon like you're rearranging the download order then set it back again; works for me. Maybe it rechecks the percent completed when it does that but try it out see if it works.
client 3 2 14 0
win 7 64 bit, english

The gog downloader is launching multiple copies of the setup program when finished. Is this a known issue?

The below log was from a click on star control 1 + 2. It launched 2 installers, but other times 3 and even 4 have been launched.

log:

Clicked URL: gogdownloader://star_control_1_2/win_installer
1351062017 Started downloading info: star_control_1_2
1351062017 Worker -1 Requesting https://api.gog.com/en/downloader2/game/star_control_1_2/
Star Control 1+2 info fetched
1351062017 ended downloading info
1351062017 fetching download sizes and chunk info for Star Control 1+2
1351062017 Worker -1 Requesting https://api.gog.com/en/downloader2/file/star_control_1_2/1_installer_0
1351062018 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/star_control_1_2/1_installer_0/crc/
1351062019 ended previous download verification - star_control_1_2
1351062019 download for star_control_1_2 is incomplete, resuming...

1351062019 Downloader 0 attempting to open chunk setup_star_control_1_and_2.exe.0
1351062019 Downloader 1 attempting to open chunk setup_star_control_1_and_2.exe.1
1351062019 Downloader 0 Requesting https://api.gog.com/en/downloader2/file/star_control_1_2/1_installer_0
currentDownload.Escaped_title: star_control_1_2 fileNumber:1_installer_0
1351062020 Downloader 0 Downloading chunk setup_star_control_1_and_2.exe.0
1351062020 Downloader 1 Downloading chunk setup_star_control_1_and_2.exe.1
Expected starting bytes 0, ending bytes 10485759 for chunk setup_star_control_1_and_2.exe.0
Starting bytes 0, ending bytes 10485759 for chunk setup_star_control_1_and_2.exe.0
Expected starting bytes 10485760, ending bytes 18584276 for chunk setup_star_control_1_and_2.exe.1
Starting bytes 10485760, ending bytes 18584276 for chunk setup_star_control_1_and_2.exe.1
1351062040 Downloader 1 Ended downloading chunk setup_star_control_1_and_2.exe.1
1351062041 Downloader 0 Ended downloading chunk setup_star_control_1_and_2.exe.0
1351062041 valid checksum on chunk setup_star_control_1_and_2.exe.1
1351062041 Resetting cache
1351062041 Resetting cache
1351062041 valid checksum on chunk setup_star_control_1_and_2.exe.0
1351062041 Running completed download Star Control 1+2
1351062044 Cleaning completed download Star Control 1+2
1351062044 Cleaning ended
1351062044 Running completed download Star Control 1+2
1351062047 Cleaning completed download Star Control 1+2
1351062047 Cleaning ended
1351062099 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351062100 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
Sigh 2de time I use the downloader just to have my files being corrupted.
First one was on Baldur's gate 2 and now on Deponia and its always the .bin files that's corrupted.
Does GOG.com Downloader work with Windows 8?
avatar
Fosterinn: Does GOG.com Downloader work with Windows 8?
Yes, it works.
Win 7 x64, downloader v3.2.14

I'm having the problems too! I've downloaded Beyond Divinity and the downloader showed me different progresses after each download-pause (veeery slow internet-connection). After the download was complete, the file was corrupt of cause.

I had this problem(s) also with other games since the downloader-version 3.2.7

Too bad, I can't show you the log because this one here's not my own PC.
Post edited October 24, 2012 by heretic_fiend
Download keeps resetting back to 0 every time i close the downloader, tried clearing out the downloaded bits and the log and restarting it but no luck.

Downloader - 3.2.14.0
Os - WIndows 7 64 bit
Os language - English


1351096196 Started downloading info: far_cry_2_fortunes_edition
1351096196 Worker -1 Requesting https://api.gog.com/en/downloader2/game/far_cry_2_fortunes_edition/
Far Cry® 2: Fortune's Edition info fetched
1351096198 ended downloading info
1351096198 fetching download sizes and chunk info for Far Cry® 2: Fortune's Edition
1351096198 Worker -1 Requesting https://api.gog.com/en/downloader2/file/far_cry_2_fortunes_edition/1_installer_0
1351096200 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/far_cry_2_fortunes_edition/1_installer_0/crc/
1351096202 Worker -1 Requesting https://api.gog.com/en/downloader2/file/far_cry_2_fortunes_edition/1_installer_1
1351096203 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/far_cry_2_fortunes_edition/1_installer_1/crc/
1351096206 Worker -1 Requesting https://api.gog.com/en/downloader2/file/far_cry_2_fortunes_edition/1_installer_2
1351096207 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/far_cry_2_fortunes_edition/1_installer_2/crc/
1351096210 ended previous download verification - far_cry_2_fortunes_edition
1351096210 download for far_cry_2_fortunes_edition is incomplete, resuming...

1351096210 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351096211 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
1351096213 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351096214 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
1351096215 Downloader 0 attempting to open chunk setup_farcry2_1.0.0.7.exe.0
1351096215 Downloader 3 attempting to open chunk setup_farcry2_1.0.0.7-1.bin.4
1351096215 Downloader 0 Requesting https://api.gog.com/en/downloader2/file/far_cry_2_fortunes_edition/1_installer_0
1351096215 Downloader 2 attempting to open chunk setup_farcry2_1.0.0.7-1.bin.3
1351096215 Downloader 1 attempting to open chunk setup_farcry2_1.0.0.7-1.bin.0
1351096215 Downloader 4 attempting to open chunk setup_farcry2_1.0.0.7-1.bin.1
1351096215 Downloader 5 attempting to open chunk setup_farcry2_1.0.0.7-1.bin.2
currentDownload.Escaped_title: far_cry_2_fortunes_edition fileNumber:1_installer_0
1351096219 Downloader 0 Downloading chunk setup_farcry2_1.0.0.7.exe.0
1351096219 Downloader 3 Requesting https://api.gog.com/en/downloader2/file/far_cry_2_fortunes_edition/1_installer_1
Expected starting bytes 0, ending bytes 2351974 for chunk setup_farcry2_1.0.0.7.exe.0
Starting bytes 0, ending bytes 2351974 for chunk setup_farcry2_1.0.0.7.exe.0
1351096221 Downloader 2 Downloading chunk setup_farcry2_1.0.0.7-1.bin.3
1351096221 Downloader 1 Downloading chunk setup_farcry2_1.0.0.7-1.bin.0
1351096221 Downloader 3 Downloading chunk setup_farcry2_1.0.0.7-1.bin.4
Expected starting bytes 31457280, ending bytes 41943039 for chunk setup_farcry2_1.0.0.7-1.bin.3
Starting bytes 31457280, ending bytes 41943039 for chunk setup_farcry2_1.0.0.7-1.bin.3
Expected starting bytes 41943040, ending bytes 52428799 for chunk setup_farcry2_1.0.0.7-1.bin.4
Starting bytes 41943040, ending bytes 52428799 for chunk setup_farcry2_1.0.0.7-1.bin.4
1351096221 Downloader 5 Downloading chunk setup_farcry2_1.0.0.7-1.bin.2
1351096221 Downloader 4 Downloading chunk setup_farcry2_1.0.0.7-1.bin.1
Expected starting bytes 20971520, ending bytes 31457279 for chunk setup_farcry2_1.0.0.7-1.bin.2
Starting bytes 20971520, ending bytes 31457279 for chunk setup_farcry2_1.0.0.7-1.bin.2
Expected starting bytes 10485760, ending bytes 20971519 for chunk setup_farcry2_1.0.0.7-1.bin.1
Starting bytes 10485760, ending bytes 20971519 for chunk setup_farcry2_1.0.0.7-1.bin.1
Expected starting bytes 0, ending bytes 10485759 for chunk setup_farcry2_1.0.0.7-1.bin.0
Starting bytes 0, ending bytes 10485759 for chunk setup_farcry2_1.0.0.7-1.bin.0
Closing Downloader
Downloader - 3.2.14.0
Os - WIndows XP SP3 pro 32 bit
Os language - English

Downloads still get stuck, sometimes restarting or pausing helps.

I tried to download Zork Nemesis (downloaded about 200 mb), and after closing and restarting the downloader the queue was empty again. The folder C:\Documents and Settings\USERNAME\Local Settings\Application Data\GOG.com is empty except for logger.log.

Here are some logs (with some info removed) before and after restart.

Starting bytes 199229440, ending bytes 209715199 for chunk setup_zork_nemesis.exe.19
1351016805 Downloader 1 Ended downloading chunk setup_zork_nemesis.exe.17
1351016805 valid checksum on chunk setup_zork_nemesis.exe.17
1351016805 Downloader 1 attempting to open chunk setup_zork_nemesis.exe.20
1351016805 Downloader 1 Downloading chunk setup_zork_nemesis.exe.20
Expected starting bytes 209715200, ending bytes 220200959 for chunk setup_zork_nemesis.exe.20
Starting bytes 209715200, ending bytes 220200959 for chunk setup_zork_nemesis.exe.20
Pause button clicked
1351016905 Resetting cache
Closing Downloader

(After restart:)


CPU with 4 core(s) found:
CPU0: 3310 MHz for Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU1: 3310 MHz for Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU2: 3310 MHz for Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU3: 3310 MHz for Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Memory: 3210072064
OS Version: Microsoft Windows NT 5.1.2600 Service Pack 3
Language: English (United States)
Drive C:\ has XXXXXX bytes available
...
Drive G:\ has XXXXXX bytes available
1351099455 Log started
Number of threads: 3
Download path: G:\gog installs
Automatic launch of installers: False
Downloader installed to: G:\Program Files\GOG.com\
Downloader starts with Windows: False
1351099456 init started
1351099457 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
App online: True
1351099459 Init ended
1351099459 Login started
1351099459 Requesting https://api.gog.com/en/downloader2/user/stable/
1351099460 User XXXXXXXX logged in
1351099460 Deserialization started
1351099460 Deserialization ended
1351099460 Login ended
1351099465 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351099465 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14

After adding Zork Nemesis to queue the download was checked and started from about 200 mb:

1351099645 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351099646 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
1351099825 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351099826 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.2.14
Clicked URL: gogdownloader://zork_nemesis_the_forbidden_lands/win_installer
1351100005 Started downloading info: zork_nemesis_the_forbidden_lands
1351100005 Worker -1 Requesting https://api.gog.com/en/downloader2/game/zork_nemesis_the_forbidden_lands/
Zork Nemesis: The Forbidden Lands info fetched
1351100006 ended downloading info
1351100008 fetching download sizes and chunk info for Zork Nemesis: The Forbidden Lands
1351100008 Worker -1 Requesting https://api.gog.com/en/downloader2/file/zork_nemesis_the_forbidden_lands/1_installer_0
1351100009 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/zork_nemesis_the_forbidden_lands/1_installer_0/crc/
1351100013 ended previous download verification - zork_nemesis_the_forbidden_lands
1351100013 download for zork_nemesis_the_forbidden_lands is incomplete, resuming...

1351100021 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1351100032 Downloader 2 attempting to open chunk setup_zork_nemesis.exe.20
1351100033 Downloader 2 Requesting https://api.gog.com/en/downloader2/file/zork_nemesis_the_forbidden_lands/1_installer_0
1351100033 Downloader 1 attempting to open chunk setup_zork_nemesis.exe.19
1351100033 Downloader 0 attempting to open chunk setup_zork_nemesis.exe.18
currentDownload.Escaped_title: zork_nemesis_the_forbidden_lands fileNumber:1_installer_0
1351100033 Downloader 2 Downloading chunk setup_zork_nemesis.exe.20
1351100033 Downloader 1 Downloading chunk setup_zork_nemesis.exe.19
1351100033 Downloader 0 Downloading chunk setup_zork_nemesis.exe.18
Expected starting bytes 188743680, ending bytes 199229439 for chunk setup_zork_nemesis.exe.18
Starting bytes 188743680, ending bytes 199229439 for chunk setup_zork_nemesis.exe.18
Expected starting bytes 199229440, ending bytes 209715199 for chunk setup_zork_nemesis.exe.19
Starting bytes 199229440, ending bytes 209715199 for chunk setup_zork_nemesis.exe.19
Expected starting bytes 209715200, ending bytes 220200959 for chunk setup_zork_nemesis.exe.20
Starting bytes 209715200, ending bytes 220200959 for chunk setup_zork_nemesis.exe.20