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General discussionGOG.com Downloader (Windows & Mac client) discussion(2619 posts)(2619 posts)
(2619 posts)
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This is my favourite topic
Posted May 07, 2012
high rated
IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
Posted April 26, 2012
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Fallen_Zen: We've pushed an update to the Downloader 3.0 & 3.1 (both have the same changes included and are described below). If you encounter any problems, please let us know.
Thanks, seems to have solved my problem so far. Downloading Witcher 2 EE again now
Posted April 26, 2012
Apologies if this is mentioned above, but could we get a way to manually specify the download path?

(I'd like to set it to download to my file server - it and my desktop are hooked up to a gigabit switch, so speed really isn't an issue - but the browse window doesn't show network shares and I can't manually enter the path as far as I can see.)
Post edited April 26, 2012 by ATimson
Posted April 27, 2012
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grynn: The update killed my Witcher 2 dl, it was at 9 gigs :(
What do you mean killed? Have it disappeared from the list? If so, just add it again, verification of the downloaded files will take some time, but it will resume.
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ATimson: Apologies if this is mentioned above, but could we get a way to manually specify the download path?

(I'd like to set it to download to my file server - it and my desktop are hooked up to a gigabit switch, so speed really isn't an issue - but the browse window doesn't show network shares and I can't manually enter the path as far as I can see.)
You can always mount a network path to a drive in Windows. But to answer your question, yes we plan to allow users to change the path manually.
Post edited April 27, 2012 by Fallen_Zen
Posted April 27, 2012
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grynn: The update killed my Witcher 2 dl, it was at 9 gigs :(
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Fallen_Zen: What do you mean killed? Have it disappeared from the list? If so, just add it again, verification of the downloaded files will take some time, but it will resume.
Yeah, it was removed from the list but I added it again and the downloader managed to resume from the exact point after ~30 minutes. Though it seemed not working in verification process, maybe you should add a bar for verification. Thanks for the reply!
Posted April 27, 2012
@ GOG.com Team

Just wanted to thank you for what you're doing here.
So many distributors and large software houses basically ignore the customers these days.

Keep up the good work :)
Posted April 27, 2012
I'm having problems with the GOG.com Downloader.

I used it a few months ago to download a couple of games and it did it withouts problems. Now, I'm trying to download Syndicate and it doesn't let me log in 'cause it maintains the login window minized and stay stuck there, just pops the main windows with the settings (which I can only access if I close the login windows from the taskbar).

currently I'm using the 3.1.1.0 (beta) Version in Windows 7 32bits Home Premium

EDIT: I logged in. The login window is minimized but if it's selected, it remains active, so I had to enter the info looking at the preview window of the taskbar. At least it worked and I downloaded Syndicate :D
Post edited April 27, 2012 by overlordzombie
Posted April 28, 2012
Hi,

I'm having trouble installing the update. When starting the downloader I'm notified that an update is available, which I then choose to download. The update progress bar appears and finishes the download. However, then I'm told that an error occurred (see attached screenshot). The error message points me to a log file that doesn't exist (there's no GoG.com folder of any type in my Appdata\Roaming folder).

Is there anything I can try? I deactivated my antivirus during one of my several attempts to get the update installed, but it made no difference. I also tried running the downloader as administrator, but this was also fruitless.

Edit: I'm running version 3.1.0 of the downloader.
Attachments:
error.png (178 Kb)
Post edited April 28, 2012 by SamVimes
Posted April 28, 2012
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SamVimes: Hi,

I'm having trouble installing the update. When starting the downloader I'm notified that an update is available, which I then choose to download. The update progress bar appears and finishes the download. However, then I'm told that an error occurred (see attached screenshot). The error message points me to a log file that doesn't exist (there's no GoG.com folder of any type in my Appdata\Roaming folder).

Is there anything I can try? I deactivated my antivirus during one of my several attempts to get the update installed, but it made no difference. I also tried running the downloader as administrator, but this was also fruitless.

Edit: I'm running version 3.1.0 of the downloader.
Can you please try uninstalling the Downloader and then downloading the 3.1.1 version directly from our server? The link is below:

http://static.gog.com/download/d3/beta/Setup_Downloader_3.1.1.exe

Nevertheless it would be great if you could send our Support team the log anyways - we haven't heard about issues like this one.
Post edited April 28, 2012 by Destro
Posted April 28, 2012
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SamVimes: Hi,

I'm having trouble installing the update. When starting the downloader I'm notified that an update is available, which I then choose to download. The update progress bar appears and finishes the download. However, then I'm told that an error occurred (see attached screenshot). The error message points me to a log file that doesn't exist (there's no GoG.com folder of any type in my Appdata\Roaming folder).

Is there anything I can try? I deactivated my antivirus during one of my several attempts to get the update installed, but it made no difference. I also tried running the downloader as administrator, but this was also fruitless.

Edit: I'm running version 3.1.0 of the downloader.
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Destro: Can you please try uninstalling the Downloader and then downloading the 3.1.1 version directly from our server? The link is below:

http://static.gog.com/download/d3/beta/Setup_Downloader_3.1.1.exe

Nevertheless it would be great if you could send our Support team the log anyways - we haven't heard about issues like this one.
Hi Destro,

Thanks for the direct link, I appreciate it. Regarding the log file; I'd send it to you, but unfortunately as I said in my previous post the path to the file doesn't exist - there's no GoG.com folder in my AppData\Roaming directory. I had a look at the AppData\Local & AppData\LocalLow folders as well, but those also didn't have anything GoG-related.
Posted April 28, 2012
May I suggest to add a feature that we can set the download speed limit?

Sometimes I don't want the downloader sucks up all the downstream.

Thanks.
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allukka: I have the same exact problem as KKai in this post:

http://www.gog.com/en/forum/general/introducing_the_beta_release_of_the_new_gogcom_downloader/post159

Is there a danger of my download becoming corrupt? Is there something that can (or should) be done about it?

I really don't feel like switching to another version of the downloader 'cause I'm in the middle of downloading Witcher 2 on a slow connection and starting from scratch would be pretty annoying... 15GB is a lot.
Your download file(s) should be fine.
The only problem was that the error message would stop the download process until you click Continue. Right now, I am using downloader 3.1.1.0 beta. I think that version should fix the problem (supposedly). So far, I haven't seen the error yet.
*Keep my fingers cross :D*
Post edited April 28, 2012 by KKai
Posted April 28, 2012
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allukka: I have the same exact problem as KKai in this post:

http://www.gog.com/en/forum/general/introducing_the_beta_release_of_the_new_gogcom_downloader/post159

Is there a danger of my download becoming corrupt? Is there something that can (or should) be done about it?

I really don't feel like switching to another version of the downloader 'cause I'm in the middle of downloading Witcher 2 on a slow connection and starting from scratch would be pretty annoying... 15GB is a lot.
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KKai: Your download file(s) should be fine.
The only problem was that the error message would stop the download process until you click Continue. Right now, I am using downloader 3.1.1.0 beta. I think that version should fix the problem (supposedly). So far, I haven't seen the error yet.
*Keep my fingers cross :D*
Finished downloading, started installing and the program said that one of the files is corrupt... Yay! Well, at least it specified which file it is, so I can redownload the corrupted 2GB batch through the browser. Better than downloading the whole game again, I suppose.

What actually causes downloaded files to become corrupt? Can I do something to avoid it in the future? I'm using the 3.0.40.0 version of the downloader.
Posted April 28, 2012
I installed the new downloader, version 3.0.40. But when I try to start, i get a error popup. I have tried running as administrator, disabling anti virus. The error says to look in the log c:\Users\jc\AppData\Local\GOG.com\logger.log.

But i cannot find the file. Even the folder c:\Users\jc\AppData\Local\GOG.com\ is not there.
Please help.
Posted April 28, 2012
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biki23: I installed the new downloader, version 3.0.40. But when I try to start, i get a error popup. I have tried running as administrator, disabling anti virus. The error says to look in the log c:\Users\jc\AppData\Local\GOG.com\logger.log.

But i cannot find the file. Even the folder c:\Users\jc\AppData\Local\GOG.com\ is not there.
Please help.
The AppData folder may be hidden. Best thing would be to Copy & Paste the path c:\Users\jc\AppData\Local\GOG.com\ into a folder window. Or make them visible in the Control Panel.
Posted April 28, 2012
Issues with the latest update (beta update I think):
1. The directry for logger.log does NOT exist
2. When the directory is created n error occur: cannot move file or something... I cannot exactly say what as my GOG downloader was closed and now I ended without any GOG downloader being installed.
Update: The message is "An error occurred while trying to rename a file in the destination directory:
MoveFile failed; code 183.
Cannot create a file that already exists."
3. For some reason web page is trying to download stable version for me (3.0.4.0). But "save as" solves the problem :)
4. After re-installing the 2.1.0 beta I was able to press "retry" and the update was successfully installed.
5. Yeah! I can finally log into the gog downloader !!!
Thanks!
Posted April 28, 2012
I can't seem to get the downloader to work on my laptop. I have it installed but when I click add to downloader nothing happens.
It works on my desktop, just not my laptop.
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This is my favourite topic
Community
General discussionGOG.com Downloader (Windows & Mac client) discussion(2619 posts)(2619 posts)
(2619 posts)