rockethigh: I just reinstalled windows for this and its still not working.
I don't know what led you to believe reinstalling Windows might help. E9 is an unknown server error. You'll have to open a support ticket, if you haven't already done so:
GOG GALAXY Installation failed (E9)/Update failed (E9) - GOG.com servers returned an unknown error - GOG Support If you're having trouble with the chatbot, see
staff directions to open a support ticket and if that doesn't help either, try directly e-mailing
support (at) gog (dot) com Open File Explorer, enter %AllUsersProfile%\GOG.com\Galaxy\ into the address bar, then zip up the
logs folder and attach it to your support ticket.
Things you can try while waiting for support to respond:
1. Open File Explorer.
2. Enter %AllUsersProfile%\GOG.com\Galaxy into the address bar.
3. While GOG Galaxy isn't running, move the
storage folder somewhere like the desktop. If this doesn't help, you can delete the newly created one and put the old one back.
Try
disabling IPv6 and
setting your DNS to Cloudflare ("Setup on PC" section near the bottom of the page). You'll need to restart GOG Galaxy if it's currently running.
If the problem persists, you can use a web browser and download the offline installers from
your library. You can afterwards click the cogwheel in the top left GOG Galaxy, then choose Add Games & Friends - Scan Folders for GOG Games. That way you can get the Galaxy-exclusive content and stuff like achievements and cloud saves.
