*Record scratch*

If it's any consolation, don't feel bad. I've been a member of GOG since 2009, and active since 2012. I've contacted GOG support dozens of times over the years successfully and had a great experience, but from time to time I end up clicking on that support link myself and going in circles trying to find the right damn thing to click on to get the support inquiry form to come up myself even though I've done it a billion times already. I'm sure I'm not the only one either. :)

Just a case of bad website user interface design. It's a good idea to bookmark a direct link to the page in a GOG bookmark folder and rename the bookmark to something like "GOG Support inquiry page - direct link" or something to not lose it. :)

It's IMPOSSIBLE to contact GOG Support!
*clicks Support, clicks Contact Us*
Oh, done.

Yeah, buying a receipt printer really proves that.

Not done. There are 5 choices to choose from there, if you choose the first one:

"Technical issues with games
Look for a solution for your technical issue in our knowledge base, or ask our Support team for help."

You're sent back to the page you were on before this one and go in a circular loop forever. The "ask our support team for help" doesn't appear anywhere. You have to pick one of the other choices in the labyrinth to get to the option you're actually looking for which is the screen that you can actually type out a support request on. That's accessed by one of the other 4 options.

The underlying problem is that if you're having technical problems with a game and you want to contact the GOG support team for help, it sends you in a loop back to the "help yourself" knowledgebase page and even though it says "ask our support team for help" there, it doesn't give you any option to do so. You end up having to come back to the page of 5 choices and pick one of the other choices to get the screen you're actually looking for.

If you've done this before and figured it out, or if you randomly choose one of those other options yourself then you're golden. But if you follow that first option thinking it will lead you to be able to "ask GOG support for help" then you end up in that circular loop and it can be frustrating until you figure it out or someone helps you. I've hit it myself several times in the past and forget about that gotcha sometimes, and I've helped others here in the forums before too.

Of course people can "blame the victim" so to speak calling them "stupid" or whatever, but at the end of the day, GOG's website has a misleading statement that sends people on a circular wild goose chase and it could be easily improved to simply not do that and be completely foolproof, eliminating the problem completely from even being able to happen. They haven't bothered.

Ah, that's indeed a crap design (or mistake).

BUT:
- circular loop forever --> only if you're an idiot that keeps selecting the same option 1..
- blame the victim --> there's no victim here, just an user that never tried the other options before giving up.
- I wouldn't still call 4\5 available solutions "impossible" :P

Anyway.. all's well that ends well.

Of course nobody is going to do it forever, it's an expression. It's perfectly normal to try something and if you don't get somewhere with it to get frustrated, which is what appears to have happened here. It's not impossible, again that's obviously an expression of frustration over the one option that doesn't work being the one that is actually wanted, and trusting that the words it says are actually available when they're not.

You have to choose an option that is NOT what you want in order to get what you do actually want. That's the problem. :)

GOG really needs to use flowcharts in their development process to sort this stuff out.

Um, no. Just select the game you have technical issues with to get the list of common and game specific troubleshooting advice. And if these don't apply click on the link to the right that says "I can't find solution for my problem". See screenshot.

I'm fully aware that that is there, but you may have an issue that you want to immediately contact support directly for that doesn't involve any need to do troubleshooting or to look through existing solutions because you know that what you're looking for is not that kind of problem. The link on the right hand side is not anywhere near as prominent as it should be either, which is why you can easily miss it if you do go through that step - as evidenced by countless people doing it and going in a circular loop.

I *know* that is there, and once a year or so end up in the damn loop until the lightbulb goes off in my head remembering this crap. The problem is, normally you're not going through there in the first place until you _have_ a problem, and when you do have a problem you're not always in the best mood. You want to click once or twice to contact support, not go through some multi-step process forcing you to read 50 documents that don't have anything related to what you are trying to contact support about.

There's no need to point out pages on the website or screenshots to me, I'm aware of them all. At the present moment I'm also aware of how to navigate the maze to get to what I want too. Regardless of whether there is a way to get to what you want - it is a crappy user interface experience period if even one person gets pissed off and wants to smash their keyboard over someone's head because they can't find the damn link without reading the entire web page. It should be a banner at the top of the page 3 feet wide by 2 feet high that says "CLICK HERE TO SEND A MESSAGE DIRECT TO SUPPORT".

It's pissing me off right now and I don't even have a problem to report, and I know what to actually click on to get to it at the moment.

Anyhow, I think everyone has pretty much covered their feelings about this now, and covered how to get to the wanted link/information. Further discussion is really just looping in circles not unlike the support website. Let's call it a day.

I know right. Aside from the fact that it's fucking broken for some games, <span class="bold">002a</span>.