I'd be surprised if even 1% of GOG users knew the forums and wishlist even existed.

So roughly the same percentage as that of people who pull statistics out of nowhere that later turn out to be accurate? ;)

That is exactly what I think about the change they made with games listed by purchase date - it's convenient for them to track down a purchased title, but a hassle for us.

Mine is the same, so something I don't own... and probably a trilogy. Let's see... American McGee's Grimm? Cossacks Anthology? Earth 2150 Trilogy? Gobliiins pack? Lords of the Realm? Penumbra Collection? Pinball Gold Pack? Tomb Raider 1+2+3?

EDIT: Ninja'd

Finally looked at the list and it appears that Might and Magic IV & V are going to be together to make World of Xeen for anyone still curious about that.

Perhaps support gets hundreds of tickets daily with this request. Would explain why support is overwhelmed, and takes quite some time to respond, if ever.

Very likely. Whatever the case, our speculation is frivolous, because GOG is so forthcoming with information that it makes guessing pointless.

Damn, just used up my sarcasm for the day. Better go find something else to do now. :)

It's the same with Cognition and Dracula 4+5. Apparently it requires tons of effort to create the links, as the ones I mentioned are link-less for ages.
Not to mention the mess with editions of games we got as backers - they're not only link-less, they also create all sorts of folders when one downloads them.

And my game count did go up by two with the unboundling of Grim.
I'm sure if you stick around you'll find that you have some reserves left.

Not only to the game page, also to the forum.

Seems like a decent change... sorry I didn't regurgitate a wall of text of my opinion here. :_(

Companies/developers etc. either start out knowing, or over time learn the hard way that they need to be very careful about what information they provide to people. That's something I personally learned the hard way myself over time as a developer. My natural tendency is to be open and honest with people and explain things and so as a developer I would do that more often than not. So I'd be working on something and have to make a decision about some aspect of it, I'd consider the various options and potentially customer/end user feedback from bug reports, mailing lists and other data and my own intuition as well as other variables and make a balanced decision about it based on all of the input I had. Many decisions like this were of the type that some people would end up liking the decision and others would dislike it, and in both groups some people can be very vocal about what they like and dislike I learned.

Since my and my company's intentions were what I'd call "good", we had to consider everyone's needs and try to meet as many people's needs as possible while realizing that some of the decisions were A or B and some people would like it and others would not, but only one choice could be made. So when I saw people upset about the decision that was made I would often naively reach out in an open and honest way and attempt to explain to them why the changes were made the way they were, and the various information that lead to the decision. In most cases the decision was tilted to favour the solution that was best for the largest number of people overall which is what generally makes the most sense.

What my naivety at the time did not realize however, is that no matter how good your intentions and your decisions and actions are in this line of work, and how good your intentions are in trying to explain your rationale to your customers, there are people who are very understanding and accept it, and there are people that are very angry and hostile and will not accept anything you say no matter how you justify it or rationalize it unless you simply revoke the decision and do what they want. Additionally, the more you explain to them, the more you're ultimately telling them things they don't want to hear and often only making them more upset when you're trying to do the opposite. There is a tendency with some, to then take your words and use them against you, go out of their way to find (or make) flaws in your logic or words and argue with you about it, and the more you try to clarify, the more fuel for the fire you give them to keep turning it against you. In fact, often they end up more angry with you than if you had never said anything at all.

Eventually one comes to realize that explaining the gory details of why you've made a decision is not always the best thing to do, and it can actually be more harmful. Over time I learned to say less and less when such occurrences arose, and that responding to endless queries and challenges and confrontation is counter-productive more often than not because the bottom line was that me or my company made a decision about something that with all of the information and feedback we had to base it on we still felt was the best decision and so we were not going to go back and reverse the decision so engaging in conflict and debate about something that is already decided wasn't good use of anyone's time and only fans the flames and keeps it burning.

So over time, companies learn that saying less or saying nothing, is better than saying things that may just fan the flames and end up with a greater net negative result rather than resulting in anything net positive or constructive. As Kenny Rogers sings "You gotta know when to hold em, know when to fold em, know when to walk away, and know when to run."

Similarly, and ironically, even writing this message myself right now kind of goes against the very logic that I'm trying to express for it may fuel that very same fire in anyone who reads it and disagrees with what I myself have to say right now, following up with various "yeah but..." and "well that's all fine and dandy ..." sort of whatnots... ;o) Of course, should that be the case then I'll just sigh and mutter to myself "I never learn..." ;o)

Seriously though, the worst thing GOG can do, worse than not explaining themselves is to over explain and over engage about decisions. They need a delicate professional balance and to err on the side of keeping down the temperature while not being able to completely control the temperature either. That's always the challenge.

Can you please bring back the individual box art of the Cognition episodes?

Edit: And can you please make the letters that say Episode 1-4 for Cognition and Season 1-3 for Grimm even tinier. I still can read them.

I think the sarcasm is still strong with this one, Sinistar.
;-)

Ah Wallace & Gromit, I shouldn't have waited to buy you.

This. I just asked support to remove some games from my account I hate that I bought that were purchased with other games.

Before I was not able to do this because they were packaged under one code. Now games under 1 code are separated and games themselves are broken down.

This is all prep for the new purchase history page they are planning probably