dirtyharry50: I still don't see any of this as a big deal personally. It's a first world problem if there ever was one. Unless I am misunderstanding something here (maybe I am too) it should not be a terrible burden to fix up one's arrangement one time and continue on with life.
Allow me, if you may... ;)
Say you made yourself a cosy little place which very much feels like home – there's a shelf there, a wooden shelf, and there's all sorts of games placed on that shelf, and just looking at it, just looking at them, it's a joy in itself.
But then, someone "in charge" wreaks havoc in your cosy little place. Multiple boxes "unbundled" all over. Derelict naming. Lazy, cloned covers – some with erroneous titles, even. Cryptic bonuses. Broken links. Not to mention brand new bugs introduced by this 2-weeks-long-gone-7-weeks-awry unbundling (someone posted about missing "NEW" tags on games never yet downloaded – well I've got that since March 20th at least).
And to add insult to injury, the operating team clearly do no mind that much, as this very {IMPORTANT NOTICE: Unbundling games} thread testifies.
dirtyharry50: Wait, am I supposed to actually know what is going on here and the context of comments made before just injecting whatever I feel like? Seriously? I must be on the wrong internet. ;-)
Ah, but you will have to browse that thread at least a little, I'm afraid – a prospect which shouldn't deter you one bit, surely, given your "tender finger" comment about PixelBoy's post... ;)
PixelBoy: So to go full show-hide-unhide circle for 10 games, you actually need to click (at least) 41 times. That's maybe easy as in "not difficult to do", but not easy as in "convenient".
dirtyharry50: Yeah, now that you mention it that is really rough. I hope you never try to play Diablo or anything like it. I don't think your tender finger could take all those murderous clicks it takes to play. I get tired myself just thinking about it. ;-)
I love those ;) – Ciris loves them too... ;) But anyway, I digress... ;) Hum, or do I, really ?
Now, dare we complain – if only for the bugs ? Dare we ? Dare we... ;) Well, many did – mrkgnao being the main constructive voice, but you may check posts by JaqFrost or Shendue (among many others).
The answer ? Ominous, resounding silence – with occasional chirps from Ciris and some email variations of "As I'm sure you are aware, we are currently working on a new, revamped version of the Account section, which should address all known issues." Issues that didn't exist before the unbundling, mind you – but who cares (and this particular email quote comes from Firek, no less – THE Support Chief himself). There you go.
That cosy little place doesn't feel so cosy anymore...
Perhaps folks like PixelBoy should cave in, and just get on once again with shelf rearranging – because, after all...
dirtyharry50: it should not be a terrible burden to fix up one's arrangement one time and continue on with life.
That is, until the next strike... ;) First World problem of a not so First Class store, I agree... ;)
Lo and behold, that cosy little place just doesn't feel like a home anymore – which is the best thing that could happen, actually. Indeed, how foolish to have even felt at home in a store ! Goodness gracious ! Things changed, thankfully... ;)
GOG is just another DRM-Free store to me, now. There is no personal level connection anymore – whether ethically (yes, I know it might be laughable in this day and age, but some of us still hold that as something to be praised and supported) or otherwise (its general warmth has consistently faded over the last year, so much so one gets to wonder if it's still the same store).
From the very unprofessional way they handled the unbundling, to the disgraceful PR spin of the {State of Customer Experience} news (while over here they were grossly disregarding the unbundling mess reports), they made it very clear that their house was not a home. And that's not to mention the blatant disingenuity of some Ciris' posts (we're doing this for you my darlings VS we're enforcing that for the upcoming Galaxy so swallow it) – complete with her now infamous passive-agressive ;) trademark.
dirtyharry50: I still don't see any of this as a big deal personally.
Well, rejoice ! Neither do I anymore. One big difference, perhaps : you have a Steam account, and I never will... ;)
dirtyharry50: In the Steam client you need [...] a game in Steam. It never bothered me [...]
There is a clear, ongoing shift in GOG's customer base. I remember the following from paladin181 regarding GOG's "ADD" behaviour...
paladin181: Start a project here, start a project there, go back to this one, never finish any of them.
Let's expand on that, customer-wise... A bit of GOG, a bit of Steam, go back to this one, never commit to any of them... ;)
Hum, perhaps not so wise, after all... ;)
IAmSinistar: While I do have sympathy for GOG in that they often have a Sophie's Choice when deciding to make changes that they feel will make the place better, that sympathy is dimmed by their recent decline in communication and openness. I believe a number of us who really love GOG have felt them become more distant and remote, withdrawing behind a wall of obfuscation and legalese. Perhaps I am overextending the romantic metaphor, but there is a growing feeling that "this is not the person we married".
HypersomniacLive: I think the metaphor works quite nicely, actually. Especially as they insist on still being open and transparent, even though it's clear that they do it selectively, both in content and timing, and only to hype their decisions and choices.
And speaking of choices, it more and more feels like they exploit the DRM-free angle to push and justify everything else they've decided to do, and are doing. Definitely "not the person we married".
The really worrisome part now that trust has been lost is that an uneasy thought has surfaced - did they change somewhere down the road or were they always the person we see now?
;)
Straight from today's {GOG Galaxy Beta starts now} news : "Today we deliver."
;)
Cheers !