Ah that account refresh is needed once in a while. That fixed it for me when one of my games went missing.

Did the old disappearing trick also remove the orders from the order page? Because I don't seem to recall anything like that :/

No, it's nothing simple like that sadly.

I have all the receipts and all of the order numbers for them, all on this account.


It's not just the game missing tho its the order and the game and account refreshing did not work unfortunately.

I see, that is indeed as serious then as you make it out to be in the first post.

I have saved all the email reciepts for all games I have bought, or "bought for nought", and will keep on saving them and can now see I chose well do so. Maybe I should have kept for games given away as well.

Like tinyE, I was not trying to make fun of you. My post was pretty much my actual reaction when I understood that I hadn't noticed said comma or period missing, I was criticising my own usual behaviour rather than your post.

I did forgot to say "thank you", though, for bringing it to our attention (or mine, at the very least). So thank you.

In principle you are good here. The emails are your proof of purchase (a bit easy to forge, but ...), so GOG must (not should or could) enable you access to your games or they would violate their own terms of service.

However, they could just ignore you like they did. And then you are screwed (if you don't want to sue them, which however you would probably win easily).

It's a bit scary. In these digital ages, property can get lost so easily. Should I write a bot that checks regularly if all my digital property is still there? In the good old days with games on physical media in physical boxes on physical shelves, they didn't disappear so easily.

edit: Just checked my library. All my games seem to be there still, at least the good ones I can remember.
Seems logical, but then some guys are more lazy (or have less big HD space) and there are updates to games sometimes. Do you run gogrepo regularly with the update feature?

For people owning hundreds of games it would literally be easier to download the games from a torrent if needed (after all they bought them, so no harm done as long as they only download them).

Wow, that sucks.

I think GOG really needs to respond to this, here, as soon as they can.

This is the kind of news that you don't forget easily, and it can prevent a lot of people (even just subconsciously) from making more purchases before they explain (and remedy) the whole situation...

Sorry if this was mentioned already, but which games were they? I recall this has happened a few times for a short time (e.g. when a game was removed from a GOG store, it might go missing from people's accounts as well for awhile (but come back later)... and then there was that darn Fallout which kept disappearing and reappearing to people's accounts many many times, people even starting joking about it).

But the thing is, if a game went vanishing even for a short time, it would vanish from all accounts. If some game disappeared only from one user's account, then IIRC it was always a case of GOG revoking a game which was bought from a third-party site like G2A (and was originally e.g. bought with a stolen credit card, and then the GOG code was sold to the current user).

There were also a few cases where people had just forgotten they had bought certain games on another GOG account, but I presume you've made sure this is not the case in your case.

gogrepo.py is a good tool for checking that nothing goes missing, providing you have downloaded all your games with it before. If some game would vanish from your account all of a sudden, then gogrepo (the "clean" command) would mark those games/files as "orphaned" (the games/files are moved to the !orphaned directory on your hard drive). Then you can check yourself "hey, why were these files moved to the !orphaned directory, when they were not replaced with newer files?". With gogrepo it is easy (automatic), providing you keep a local backup of all your GOG games (because it compares the new info it gets from the GOG, to what you already have on your hard drive).

I generally keep track of my games knowing exactly how many are there in my account. Both here and over Steam. Though when things go missing, it is usually a bit hard figuring out what is missing.

I stopped downloading everything I own on gog and backing up right around the time Galaxy came along. Yeah, I know, dumb me.

I keep telling myself that I'll get around to using gogrepo.py to do it, but keep postponing it. T_T

It was easier to keep track before the unbundling, because I used to take a note of the bundle only. Now if a game would disappear, chances are I wouldn't notice it until I wouldn't try to play it. Still I hope your issue is resolved and that it's a singular case.

This sounds like a problem, but then again It dosen't seem to have to me or many others from what I've gathered. Strange, but I don't think it's anything major. I'm sure it will be fixed soon enough.

When you put it like that, we can all rest assured it's in good hands :).

Pity da fool that don't save receipt emails!