ZFR: ... try creating a new thread about it in General Discussions forum. Someone there might know a solution and help you.
1) I created the thread for immediate community exposure which leads to...
2) The growing number of responses in a seemingly short time period would hopefully garner discussion.
3) Someone who bothers to spend the time to contact support after seeing said thread would let us all know.
4) Staff are pointed to said thread with growing responses without being inundated with individual support tickets.
5) Community has a clear idea when the problem started by seeing the date of the thread, and can continue to bump the thread.
6) What is wrong with discussion between community members over a shared issue?
7) why are you so perfect?
8) Why can't I have your 'gold'?
9) If I can destroy diamonds, I can destroy your gold.