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Hello, i want to buy some games before the sale ends, however the ideal payment is not showing up, I mean, it is showing up but clicking on it should allow me to choose the bank I want to pay with, however nothing shows up! What could be the issue? I've tried different browsers, it happens on all of them
No posts in this topic were marked as the solution yet. If you can help, add your reply
As for what's wrong, maybe your bank doesn't recognize GOG as a legitimate business? We're neither your bank nor Ideal's support team, nor will you have any luck getting any timely support from the actual staff because they made the grave error of using Zendesk.

Addendum: If you want something done about this, you may want to mailbag GOG/CDPR via more direct methods of contact.
Post edited 4 days ago by dnovraD
Probably going to be best if a fellow user from the Netherlands would intervene and inform us what the typical behaviour is and the best course of action, be it a simple "try again later" or "do this instead".
Post edited April 02, 2025 by SultanOfSuave
I'm making drm free pizza. Would you like a slice of broccoli and gorgonzola with red onion or pepperoni and sausage with spring onion?
Not staff, can't directly help.
PIZZA GOOD THOUGH!
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dnovraD: . . .

Is...Ideal the name of a payment processor?

Serious needs a better Cheat Commando name, if so.

As for what's wrong, maybe your bank doesn't recognize GOG as a legitimate business? We're neither your bank nor Ideal's support team, nor will you have any luck getting any timely support from the actual staff because they made the grave error of using Zendesk.
Its the name of the payment processor yeah! I bought games on the site before, its not the bank because I don't even get to see the list of Banks. Just the ideal option but it opens nothing
Probably they broke it. There was an announcement a while ago that they were "testing undisclosed things on the checkout page". Maybe it got broken or this is the test?
While it doesn't help you short-term and I start feeling like an ad-bot: I think that SEPA would be the ideal (pun intended) payment system, by removing any middleman providers like credit card companies, if only it were accepted by GOG. The WL entry is there:

https://www.gog.com/wishlist/site/sepa_credit_transfer_payment_method_as_an_alternative_payment_method_for_eu_citizen_and_citizens_whose_countries_take_part_at_sepa
Post edited April 02, 2025 by Dawnsinger
I just tested this and can't pay with iDEAL either.
The payment page offers me the option to check it, but the 'Pay for your order now' button at the bottom of the page isn't clickable. Other payment methods work fine. See the attached image.
Contact the staff.
Attachments:
Post edited April 02, 2025 by HertogJan
Reading up on IDEAL, it may be part of the transition to WERO:
"European Payments Initiative (EPI) has announced that iDEAL will be replaced by its Wero payment service.[7] Wero is launched in Germany, France and Belgium in mid-2024 as a P2P payment solution, but the service will offer e-commerce/m-commerce payments from mid-2025. The launch of Wero in the Netherlands is currently prepared and foreseen for end 2025/begin 2026, although not much is currently disclosed about how a transition from iDEAL to Wero will take place."
The WERO site doesn't leave a good impression with me but I'm oldscool so don't take well to endless scrolling, large images with only snippet info, and generally being spoken to like Homer Simpsons retarded twin.

While WERO in itself might be a good idea for replacing PayPal, I'd still much prefer SEPA direct payment.
Post edited April 02, 2025 by Dawnsinger
Doesn't work for me either, at least since april 1st. Everything was fine on march 30.
Same behaviour you described: the IDEAL option is there but it does not show the list of banks (it is an empty list) so the pay button is not clickable.
Guess I won't be able to buy anything during the last day of the spring sale.
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jmbrnl: Doesn't work for me either, at least since april 1st. Everything was fine on march 30.
Same behaviour you described: the IDEAL option is there but it does not show the list of banks (it is an empty list) so the pay button is not clickable.
Guess I won't be able to buy anything during the last day of the spring sale.
Man i still hope it gets fixed before sale ends ):
I got a response from staff, there are technical difficulties with Ideal, so they disabled it. They don't know when it's gonna work again.

Thanks for the fellow dutchies for checking it out, I hope it gets fixed soon :(
I've got ideal payment porblems as well. Hope tehy fix it real soon before the sale ends!
Do you Dutch chaps have no other means of payment (that you are willing to use)?
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Sachys: I'm making drm free pizza. Would you like a slice of broccoli and gorgonzola with red onion or pepperoni and sausage with spring onion?
Not staff, can't directly help.
PIZZA GOOD THOUGH!
We top our pizza with our special "white sauce." Sid Vicious would approve.
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SultanOfSuave: Do you Dutch chaps have no other means of payment (that you are willing to use)?
You mean apart from the guilder?
Post edited April 03, 2025 by KeoniBoy
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Sachys: I'm making drm free pizza. Would you like a slice of broccoli and gorgonzola with red onion or pepperoni and sausage with spring onion?
Not staff, can't directly help.
PIZZA GOOD THOUGH!
avatar
KeoniBoy: We top our pizza with our special "white sauce." Sid Vicious would approve.
avatar
SultanOfSuave: Do you Dutch chaps have no other means of payment (that you are willing to use)?
avatar
KeoniBoy: You mean apart from the guilder?
You're a complete dafty for thinking this alt is pulling the wool over anybodys eyes GR - especially when you got caught and admitted it before. So shut up you fart wiffling shit gibbon!