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General discussionI dislike gog...(43 posts)(43 posts)
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This is my favourite topic
Posted September 12, 2018
jokes on you they're evolving
Posted September 12, 2018
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Silverhawk170485: I guess those people complain about captchas but post everything about their lifes in social networks. xD
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Darvond: Rather shockingly, it turns out there's a subset of people who have trouble with catchpas. I could understand if say colorblindness were at play, but to most, it's a simple PEBKAC.
I've personally found that the captchas give very little feed back when they aren't being accepted. I'll have to go from captcha to captcha and I'm never really sure why.
Posted September 12, 2018
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hedwards: I've personally found that the captchas give very little feed back when they aren't being accepted. I'll have to go from captcha to captcha and I'm never really sure why.
Yeah, I've had that. On another service I spent many frustrating minutes clicking images, not knowing what I was doing wrong exactly, only to have the login attempt time out when I finally got through and then I had to start all over. It was really annoying.
Posted September 12, 2018
The email is used for all the back and forth you will have with staff. Theoretically nothing stops the staff from using the built-in GOG chat system, but not only is it unprofessional, it can also pose a security risk when you're contacted by someone claiming to be staff. A support email from GOG is much more trustworthy, and it's also a more professional format.

I actually like it better this way, since I'm able to receive a notification of such the email with email apps (plenty and on all platforms), while with GOG you'd have to be, what, signed to Galaxy, available only on Windows and Mac?

But I agree with you on the captcha bit. Captcha are horrid, especially when it's reCaptcha; you never know if it'll let you past easily, or if it'll start asking you to select all pictures with cars...and since sometimes they take forever to fade out and have a new image fade in...I actually once kept refreshing the page until I got captcha that didn't take years to change the pictures.
Posted September 12, 2018
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PookaMustard: The email is used for all the back and forth you will have with staff. Theoretically nothing stops the staff from using the built-in GOG chat system, but not only is it unprofessional, it can also pose a security risk when you're contacted by someone claiming to be staff. A support email from GOG is much more trustworthy, and it's also a more professional format.

I actually like it better this way, since I'm able to receive a notification of such the email with email apps (plenty and on all platforms), while with GOG you'd have to be, what, signed to Galaxy, available only on Windows and Mac?

But I agree with you on the captcha bit. Captcha are horrid, especially when it's reCaptcha; you never know if it'll let you past easily, or if it'll start asking you to select all pictures with cars...and since sometimes they take forever to fade out and have a new image fade in...I actually once kept refreshing the page until I got captcha that didn't take years to change the pictures.
The email prompt doesn't pop up if you're logged in when you start your ticket. The thing is you're not automatically signed in if you click on support from a logged in GOG account.youll have to login to the support site and then your account email is the one that will be used. You can use a second email (CC) to get notifications if you don't have access to your account email, and respond through the ticket attached to your account on the support page under "my activities".

So in short, you'll login to GOG, click on the support page, Login again, and then file your support ticket. That way they know exactly who you are on GOG.
Posted September 12, 2018
Entering the email address is really a non-issue. The email you want to use for the communication with support may after all be different from the one you used to register your account.

But entering the captcha should not be necessary. Using captchas is anyhow completely useless by now. Computers are better at solving many captchas that humans are. So the only ones being annoyed and hampered by captchas are humans. Bots don't care (as the frequent appearance of bots around here proves).

That being said, there are bigger things about which to get angry at GOG than their continued use of an outdated security feature.
Posted September 12, 2018
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PookaMustard: The email is used for all the back and forth you will have with staff. Theoretically nothing stops the staff from using the built-in GOG chat system, but not only is it unprofessional, it can also pose a security risk when you're contacted by someone claiming to be staff. A support email from GOG is much more trustworthy, and it's also a more professional format.

SNIP
Not true. Email is completely insecure. In order to get from GOG to you, the email has to cross any number of servers, any of which could be reading and messing with the messages. And joe jobs have been a thing for many, many years now, probably even decades at this point.

The built-in chat system may be seen as an unprofessional place to be using for support, but only in the eyes of people that don't know what's going on. If it's a security threat of the sort you're suggesting, email is even more of a threat. Better to fix the chat and keep all of this on one server.
Post edited September 12, 2018 by hedwards
Posted September 12, 2018
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Lifthrasil: Entering the email address is really a non-issue. The email you want to use for the communication with support may after all be different from the one you used to register your account.

But entering the captcha should not be necessary. Using captchas is anyhow completely useless by now. Computers are better at solving many captchas that humans are. So the only ones being annoyed and hampered by captchas are humans. Bots don't care (as the frequent appearance of bots around here proves).

That being said, there are bigger things about which to get angry at GOG than their continued use of an outdated security feature.
I got this from another thread. If it's true then those companies need to be penalized for fraud.

Get rid of Google's recaptchas, GOG. Not only is it incredibly annoying, it also takes advantage of internet users to help Google teach their AI how to recognize pictures better, without their consent, of course. This is borderline slave labour. <br /> <a href="https://www.techradar.com/news/captcha-if-you-can-how-youve-been-training-ai-for-years-without-realising-it" class="light_un" target="_blank"><br /> https://www.techradar.com/news/captcha-if-you-can-how-youve-been-training-ai-for-years-without-realising-it&lt;/a&amp;gt;
Post edited September 12, 2018 by Spectre
Posted September 12, 2018
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Spectre: I got this from another thread. If it's true then those companies need to be penalized for fraud.
Depends. I'm sure Google has some clause in ther EULA for using their Captcha stating that all data will be forwarded for analysis. So they are legally on the safe side and using data from captchas to train AI programs has been a thing for years. You let a genetic algorithm solve captchas and compare it to the solutions that humans provide.

Of course all the data from solved captchas are totally anonymized and treated in a legal fashion. Would Google ever do anything evil? (yes, that was sarcasm)
Posted September 13, 2018
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paladin181: The email prompt doesn't pop up if you're logged in when you start your ticket. The thing is you're not automatically signed in if you click on support from a logged in GOG account.youll have to login to the support site and then your account email is the one that will be used. You can use a second email (CC) to get notifications if you don't have access to your account email, and respond through the ticket attached to your account on the support page under "my activities".

So in short, you'll login to GOG, click on the support page, Login again, and then file your support ticket. That way they know exactly who you are on GOG.
The question there is why not? There's nothing stopping a login to work across different domains which is essentially what www.gog.com and support.gog.com is.

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Spectre: I got this from another thread. If it's true then those companies need to be penalized for fraud.

Get rid of Google's recaptchas, GOG. Not only is it incredibly annoying, it also takes advantage of internet users to help Google teach their AI how to recognize pictures better, without their consent, of course. This is borderline slave labour. <br /> <a href="https://www.techradar.com/news/captcha-if-you-can-how-youve-been-training-ai-for-years-without-realising-it" class="light_un" target="_blank"><br /> https://www.techradar.com/news/captcha-if-you-can-how-youve-been-training-ai-for-years-without-realising-it&lt;/a&amp;gt;
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Spectre:
I suspect it likely is. They used to use it to read books. People have been asking why they get multiple screens when the first is obviously correct and then get through without picking the correct ones. This has been an ongoing complaint and google can't do anything about it because Recapcha isn't about checking the correct answers but rather getting people to tell you what the correct ones are.

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Lifthrasil: Depends. I'm sure Google has some clause in ther EULA for using their Captcha stating that all data will be forwarded for analysis. So they are legally on the safe side and using data from captchas to train AI programs has been a thing for years. You let a genetic algorithm solve captchas and compare it to the solutions that humans provide.

Of course all the data from solved captchas are totally anonymized and treated in a legal fashion. Would Google ever do anything evil? (yes, that was sarcasm)
Those clauses are only agreed to by the sites using it. As a user of sites I don't agree to Google's terms and clauses.
Posted September 13, 2018
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PromZA: Those clauses are only agreed to by the sites using it. As a user of sites I don't agree to Google's terms and clauses.
You can sue Google over that. I'm sure you are right and that this use of data is against some data protection laws. But I'm also sure that Google has a large staff of lawyers and that they have found or created a loophole. But you can try, if you have a good lawyer.
Posted September 13, 2018
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PromZA: Those clauses are only agreed to by the sites using it. As a user of sites I don't agree to Google's terms and clauses.
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Lifthrasil: You can sue Google over that. I'm sure you are right and that this use of data is against some data protection laws. But I'm also sure that Google has a large staff of lawyers and that they have found or created a loophole. But you can try, if you have a good lawyer.
International litigation isn't an easy thing.
Posted September 13, 2018
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ambient_orange: I submited a request on one game issue.
I was asked my email. Why the f.. I have to write my email if I am already logged in.
Let me repeat - I am already logged in.

And then I need to submit captha - as if I am a robot. Lmao, I got plenty of games in my library and GOG assumes I am a robot? Thanks, the hell are you comming from.
Funny. I opened several support tickets in the past and all I needed to do was sign in on the support site (which imo is a bit redundant since I am already signed in on the game page - still no login data is asked from me at this time). No additional captchas after this at all for me. I only need to solve stupid captchas (please no street signs ;)) when trying to redeem a game key.
Posted September 14, 2018
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ambient_orange: I submited a request on one game issue.
I was asked my email. Why the f.. I have to write my email if I am already logged in.
Let me repeat - I am already logged in.

And then I need to submit captha - as if I am a robot. Lmao, I got plenty of games in my library and GOG assumes I am a robot? Thanks, the hell are you comming from.
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MarkoH01: Funny. I opened several support tickets in the past and all I needed to do was sign in on the support site (which imo is a bit redundant since I am already signed in on the game page - still no login data is asked from me at this time). No additional captchas after this at all for me. I only need to solve stupid captchas (please no street signs ;)) when trying to redeem a game key.
I didnt noticed you can register there - overlooked it because i am already gog user. I wish I could rate this post as "solved" :)
Posted September 14, 2018
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MarkoH01: Funny. I opened several support tickets in the past and all I needed to do was sign in on the support site (which imo is a bit redundant since I am already signed in on the game page - still no login data is asked from me at this time). No additional captchas after this at all for me. I only need to solve stupid captchas (please no street signs ;)) when trying to redeem a game key.
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ambient_orange: I didnt noticed you can register there - overlooked it because i am already gog user. I wish I could rate this post as "solved" :)
Does not matter if you can rate as solved for me as long as I was able to help you :)
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This is my favourite topic
Community
General discussionI dislike gog...(43 posts)(43 posts)
(43 posts)