Yesterday, you put Dragons Age Origins up for sale, and I myself grabbed a copy of it, as well as dead space, I downloaded Dead Space and started in on Dragons Age.

Mind you Dead Space is 8+ GB, Dragons Age is 22 1/2 GB.

over the rest of the day i worked on downloading the files, I got all of them but 1 file, and then a "hotfix" was released for the version I was downloading, a 3 MB file, to fix a 22 1/2 GB install, that's fine, but with a 22 1/2 GB Download don't get rid of the original files immediately and replace them the next day with corrected files, not when the DL is over 10 GB.. that is counter productive, instead, put up a new subpage for a "Current" version and another with "previous" with the hotfix attached to that release so you don't confuse people nor do you make them redownload the entire thing again you just let them apply the "hotfix", that was the point in the "hotfix".

so instead of downloading the last 4 gig file i get to redownload everything all over again, after downloading 18 1/2 GB of the game already, some "hotfix".

have you considered the effect on your own network traffic through such negligence and carelessness? you know you actually cause bandwitdth problems on your own end in such ways.. sure, your setting at a T3 or better, you say "big deal" BUT.. it does indeed affect you there, irks your customers as well, and confuses others, leading to problems for your tech support people that wouldn't have been there before..

look, short and simple, if you come out with a hotfix for a version of a large game, don't replace the files on the server, not overnight, provide links to whatever they need instead, saves you time and trouble in the long run.

Who could have done such a horrible th...

It was Judas.

What are you on about? If you have downloaded the game files, then you do NOT need to download them all again, you just download the small patch file, and run that after you have installed the game. That is the point of a patch, so you don't have to download it all again? And the hotfix removes a check for Origin (according to the change log), so very good.

see, neither of you are considering that when it was released yesterday, it was version 2.0.0.3 if i remember right, i spent all day downloading, got all but 1 file, and then they released a "hotfix", the next morning the version was 2.1.0.4 or something, have to start all over again, why bother with updating all the files so fast (22 1/2 GB mind you) after releasing the "hotfix".

look, if you get 6 out of 7 files, go to start in the morning and the file versions are different you get to start over completely, so the 3 MB patch is worthless, a waste of time..

had they left up the old version so i could finish the single file i needed i could have used the 3 MB patch, but instead, because previous versions are done away with the next morning after a patch ("hotfix") and files with the patch applied are put in its place.

would you want to DL 18 1/2 GB only to have to DL another 22 1/2 GB to DL a 22 1/2 GB Game? thats 40 GB to get 22 1/2, not much of a fix really, I used to work in networking myself, I understand what I am insinuating, and then the problem leads to the customers getting files mixed and not being able to install and then the customer service DEPT gets work it shouldn't, causing them to lose money there, secondly, after considering the wasted bandwidth..

long ago, when i worked for metricomm, we used to talk about how the Internet would come to a day of brown-outs, this is the type of stuff that is going to cause it, carelessness.

in some parts of the US they pay for bandwidth by the GB, imagine how nice this is to them..

are you really considering my words or are you hearing what you want to hear?

all they had to do was leave it the way it was or better yet, if they have to alter all the files to incorporate the fix, then put it on 2 subpages off the main page, they can tell what you download, they know perfectly well what you download, its saved in the first layer of the TCP/IP packet, SYN, ACK, REC right? so if my account has a SYN, ACK, REC on version 2.0.0.3 attached to it then give me the version i started downloading and not an updated one that forces me to start over from scratch..

less problems all in all..

from a Ex-TCP/IP Tech to you.. Metricomm WAS the ORIGINAL wireless internet..
think I don't understand my words?

see, this is something that the MGMT needs to see anyways, not really you, go back to playing with your wang..

If I got you right, you hadn't yet downloaded all the parts of the old release, before GOG updated them too (in addition to giving a separate hotfix for those who had already downloaded the whole old version)?

I think your situation is quite a special case, I don't think GOG really needs to cater for special cases like that too much? Or maybe then delay updating the base installers for some time, but then how do they know when it is a good time that someone is not in a situation like you, having downloaded only some of the old files?

Frankly, I think it is more than enough that they even provide a separate patch, and not only update all the files and be done with it whenever the game receives an update. I'm even expecting it will go to that at some point with the offline (installer) versions of GOG games, and if you want to play your GOG games without having to download the whole game all over again for an update, use Galaxy (as soon as they really implement the delta download capability to Galaxy, if it isn't there already).

sure, but let me point out, as i did earlier that a 3 MB "hotfix" was a god thing, there was no need to update all the files, and if it had to be done they could put it up ALONGSIDE the updated files, but when they do what they did, they wasted alot of peoples time.

you say that GOG shouldn't be concerned with something so small, but let me point out, the files are 22.5 GB and spans 7 files, AND to top that off, they know what you download, they could set it up to give you the version you started on, and then give you the patch OR give you the new UPDATED version WITHOUT the patch, what I am suggesting is that the server shoudl be giving you the files to finish the version you started downloading.

a computer is only as smart as the programmer that programs it, this was stupid.
stupid is as stupid does.

it will lead to issues for customer service AND tech support, that shouldn't have existed to begin with, causing them further expense on their end.

think about it, your head is more than a hat rack.

we don't need a updated version on day 2, just give us the files and the fix, no need to make us re-DL everything, which nullifies the use of making the patch to begin with.

I feel your pain, OP. I had the same thing happen to me with Divinity: Original Sin. I had given up on ever getting a Linux version, and was going to play via WINE, and then GOG updated the installers when I was halfway done downloading it.

I'm on a capped connection, so I'd be pretty pissed if I wasted 18GB of bandwidth.

GOG has improved how they handle patches. They now keep more than one patch available. For awhile they would remove the previous patch whenever a new patch was released. If you missed downloading a patch, you had to re-download the whole game. I got stung with this twice on Victor Vran. (Which illustrates that this is generally more of a problem with newer games that are patched more frequently). The day GOG forces me to use galaxy to get incremental updates is the day I tell GOG to F-Off.

most of these people don't seem to get that it is a problem that should NOT even EXIST, just leave both versions up.. simple.. and when everyone that started the dl of the original version has it in, do away with it, but IF you started on the old version, keep giving you that version, otherwise the patch was a waste of time..


expense on top of expense on top of expense..

some call that moronicism. it WAS modified.

the version yesterday was 2.0.0.3 and todays version is 2.1.0.4, not even 18 hours later..

There's a bunch of problems here that shouldn't exist, welcome to GOG.

If i didnt find myself having to wait for next months data to be able to even DL the game i bought yesterday i would laugh.
I know man, Corporatism, some just call it mass stupidity.

Oh, so you didn't download the whole game at the then yes, previous version is gone. Problem is, if there are multiple versions they would need to support them, and you can guarantee that the next day there would be a stream of posts about which files to download. You have just been unlucky this time, most games are way smaller so its not normally a problem, there is only this, w3 and dying light which are that big. This time they had to push it out quick or the pitchforks would have been out for drm.

I think that you don't have to wait until next month. Contact GOG Support, explain the situation, and they will quite likely provide you with a download link to the file you need to complete your download. [url=https://www.gog.com/forum/dragon_age_origins_ultimate_edition/changelog/post1]were modified earlier today. I don't think that replacing the installation files that amount to over 22GB in less than 24hrs makes someone not being able to complete their download in that window a special case. Not everyone's got a super fast Internet connection to download 33GB in the blink of an eye.

And frankly, the solution to everything can't be "use GOG Galaxy", it's supposed to be optional.

this is the SECOND day of its release.. a 22.5 GB release..

you never considered one word, actually you think that tech support won't get calls when the game wont install because there are conflicting versions?

did you READ what i typed EARLIER?

do you not understand what SYN, ACK and REC are in the TCP/IP packets you send and receive?

these three things tell you a) we acknowledge your request for the file, we are sending you the file and at the end it say you have received the file in it's entirety, NOW, BASED OFF OF THIS, when you download a version, GOG KNOWS what version you have been downloading, they could finish it right so you could patch it, that was the purpose of the patch to begin with right?

instead, they completely remove the previous files the next morning after a patch, making the patch useless basically.

so now you FIRST paid the programmers to patch the problem, but then you threw that profit out the window by incorporating it into the full download and doing away with the version the customers bought, therefor the patch is only for those that got the full download before the next morning, quite useless really huh?

SECONDLY, it costs them bandwidth just as it does us, they TOO have a HOST. This is the second expense.

THIRD, the people that get combinations of versions and can't install it because of such that aren't even aware that the update occurred will reach out to customer support, who won't be able to do anything but to REFER them to the FOURTH line of LOSS, the TECHNICAL SUPPORT department.

so there's 4 ways they LOSE profits in this...

not to mention as I did earlier the Data cap bit.

there was no need to do this on the second day, and they know WHAT you download, they could easily rig it to give you WHAT YOU NEED rather than what is current, in my case it costs them 18.5 GB wasted bandwidth for a 22.5 GB game, are you considering this really? if you are then why can't you see what I am saying?

if your not part of the solution your part of the problem, why comment on this post if you aren't part of GOG's staff?
though you are probably brighter..

it isn't about support, its about being lazy and doing "maintenance" by doing away with the originals right off the bat, rather than leave them for a while so people can finish their download and not have to start completely over..

not only is it optional, but it won't do anything for a game you can't get downloaded to begin with..

I WAS a TCP/IP Tech when I was a working man, I worked for Verso Technologies who were contracted to Metricomm and we also dealt with Qualcomm, I am not saying something that I myself do not understand, I am telling you WHAT i DO understand.

there's no way to increase a stream by going through an additional interface, you can only lose stream from such.

really this issue is about a lazy and stupid web dev team that wants to do it's "Maintenance" instantly to cause problems for EVERY OTHER branch of its own corporation.. should fire them ALL and replace them, god knows I would.

let me ask you, if you think they DON'T know what you have downloaded, why is it when a game you have installed gets an update your notified with a circle on your libraries link to the files? That in itself shows you that they know what you have done with their domain, and they do, they always have, you people aren't considering this really, it is really just laziness AND stupidity on behalf of their "Head Archivists" who finds it easier to update DL links and make you start over then to differentiate what they already know about our downloads and to give us the most convenient file for the sake of expedience.

You people should be considering that as the company COSTS ITSELF more money to operate they will charge you MORE to compensate for THEIR OWN errors, your getting the expense too, today it is theirs, tomorrow it is yours.

I actually see sense in your words, I agree that GOG should just give patch files for those with bandwidth caps (I dont have capped bandwidth so this isnt a issue for me personally, but I can see where the pain is for you.)

but the issue is deeper then that, see GOG's update system internally is incredibly slow and this has been a criticism leveled at them before.

the process is as follows

>Dev sends them an update
>GOG goes and tests update making sure it a) does not render the game unplayable and b) contains no traces of DRM
>depending on the type of update they either release a patch file and/or release updated installers

They used to always release a patch file, but since devs now just send updated complete builds that has changed.

But yeah it would be nice if they did as you suggested, GOG has alot of flaws that need fixing but it might be too late by the time they address them...if at all.