capricorn1971ad: Yesterday, you put Dragons Age Origins up for sale, and I myself grabbed a copy of it, as well as dead space, I downloaded Dead Space and started in on Dragons Age.

Mind you Dead Space is 8+ GB, Dragons Age is 22 1/2 GB.

over the rest of the day i worked on downloading the files, I got all of them but 1 file, and then a "hotfix" was released for the version I was downloading, a 3 MB file, to fix a 22 1/2 GB install, that's fine, but with a 22 1/2 GB Download don't get rid of the original files immediately and replace them the next day with corrected files, not when the DL is over 10 GB.. that is counter productive, instead, put up a new subpage for a "Current" version and another with "previous" with the hotfix attached to that release so you don't confuse people nor do you make them redownload the entire thing again you just let them apply the "hotfix", that was the point in the "hotfix".

so instead of downloading the last 4 gig file i get to redownload everything all over again, after downloading 18 1/2 GB of the game already, some "hotfix".

have you considered the effect on your own network traffic through such negligence and carelessness? you know you actually cause bandwitdth problems on your own end in such ways.. sure, your setting at a T3 or better, you say "big deal" BUT.. it does indeed affect you there, irks your customers as well, and confuses others, leading to problems for your tech support people that wouldn't have been there before..

look, short and simple, if you come out with a hotfix for a version of a large game, don't replace the files on the server, not overnight, provide links to whatever they need instead, saves you time and trouble in the long run.

nightcraw1er.488: Oh, so you didn't download the whole game at the then yes, previous version is gone. Problem is, if there are multiple versions they would need to support them, and you can guarantee that the next day there would be a stream of posts about which files to download. You have just been unlucky this time, most games are way smaller so its not normally a problem, there is only this, w3 and dying light which are that big. This time they had to push it out quick or the pitchforks would have been out for drm.

capricorn1971ad: this is the SECOND day of its release.. a 22.5 GB release..

...snip

Lord_Kane: I actually see sense in your words, I agree that GOG should just give patch files for those with bandwidth caps (I dont have capped bandwidth so this isnt a issue for me personally, but I can see where the pain is for you.)

but the issue is deeper then that, see GOG's update system internally is incredibly slow and this has been a criticism leveled at them before.

the process is as follows

>Dev sends them an update
>GOG goes and tests update making sure it a) does not render the game unplayable and b) contains no traces of DRM
>depending on the type of update they either release a patch file and/or release updated installers

They used to always release a patch file, but since devs now just send updated complete builds that has changed.

But yeah it would be nice if they did as you suggested, GOG has alot of flaws that need fixing but it might be too late by the time they address them...if at all.

capricorn1971ad: I do understand how it is handled, I used to be a TCP/IP tech, that's why i am saying these things..
why else would point out the components of the layers of TCP/IP packets like i did?

I am merely saying that they need to keep archives and not do maintenance on the web teams end so fast because it causes issues for 4 other parties (which i pointed out implicitly) plus us on our end as well.

if the web development team works AGAINST customer service, tech support and the customer while causing bottlenecks of packets on their end for the sake of keeping everyone else busy they only work against themselves, by trying to not have to keep archives, it's like 300 monkeys trying to screw a greased football, kind of like congress.

the fix is actually simple, that's much to hard for them to see, if they had foresight it wouldn't be that way.

I just hope they figure it out, it is annoying..

you all can't actually feel the bottleneck already? download something and see, is slow on my end, like 200K upwards of 600K, i usually get 1.1 - 1.2 MBPS from GOG..

Part of it is others wandering around with cell phones and all, but part of it is from the bottleneck and wasted bandwidth, I am on a shared network, but a very fast one still, in excess of 10 MBPS but you are limited to 1.2 with a wireless NIC.

capricorn1971ad: do you lack comprehension?

why comment if you don't get whats being said?

capricorn1971ad: I do understand how it is handled, I used to be a TCP/IP tech, that's why i am saying these things..
why else would point out the components of the layers of TCP/IP packets like i did?

I am merely saying that they need to keep archives and not do maintenance on the web teams end so fast because it causes issues for 4 other parties (which i pointed out implicitly) plus us on our end as well.

if the web development team works AGAINST customer service, tech support and the customer while causing bottlenecks of packets on their end for the sake of keeping everyone else busy they only work against themselves, by trying to not have to keep archives, it's like 300 monkeys trying to screw a greased football, kind of like congress.

the fix is actually simple, that's much to hard for them to see, if they had foresight it wouldn't be that way.

I just hope they figure it out, it is annoying..

you all can't actually feel the bottleneck already? download something and see, is slow on my end, like 200K upwards of 600K, i usually get 1.1 - 1.2 MBPS from GOG..

Part of it is others wandering around with cell phones and all, but part of it is from the bottleneck and wasted bandwidth, I am on a shared network, but a very fast one still, in excess of 10 MBPS but you are limited to 1.2 with a wireless NIC.

nightcraw1er.488: No, I comprehend. Its called the support button at the top of the page, do you lack comprehension? Nobody on the forum can help you with your specific problem, nor can we change the website. You have just been unlucky this time, contact support!

Lord_Kane: I think if you stopped calling people morons or questioning our comprehension, people would be more open to listening, and I do get it, I work/worked tech support for 5 years, and all I was saying was I agree with you.

Yes I get 2.2 MBPS from gog on average but the largest game I own is only 14gb, I didnt know DA:O was that big, holy. shit.

capricorn1971ad: and that is why i pointed out earlier that if you were not part of the solution you were part of the problem, but thats ok, cause in the end your gonna pay for it.

laugh now, tomorrow won't be the same..

and no, you really don't comprehend much of anything.

i can tell already that you are just here to be obstinate and show your lack of understanding, which you do well.

hope it works for you, though i know it won't.

But you see, I pointed out earlier, this wasn't for them, it was for MGMT.

yeah, you would think that they would have gave us the rest of it and the patch rather than to start all over in this way because it actually does cost them in 5 seperate ways, which I did point out..

I don't care how they feel, they don't care how anyone else feels either, so is all good.

I didn't ask for how to fix it, I stated how to fix it.

nightcraw1er.488: Fine by me. I comprehend that your mr techie wonderful who cant use support, then posts on here whinging about not getting their game. Worked fine for me, and judging by lack of other posts for everyone else as well.

capricorn1971ad: look here, you don't get the first thing, go away kid.

it's not whining it is stating the facts.

go have your paint-chip and peanut butter sandwich, recess is almost over.

pimpmonkey2382.313: Jumpin' fucking jesus on a fucking pogo stick. Calm down man.

capricorn1971ad: I am fine brother, I am actually laughing here.

in all seriousness, i feel like i could wet my drawers.

that he even thinks he could get me wound up.

you know, I studied electronics under Ron Kelley of the USN/USDOD, the creator of the guided missle, when he was an old man he taught at Wheaton HS in Montgomery County MD, thats where we got the internet from really..

I helped change it from modems to NICs myself, he should be grateful to me but intead he thinks he can toy with me, but he can't, it is beyond his comprehension, seriously.

Do you know of Diogenes the Cynic?
Or how about Seneca the Younger?

the wiseman isn't affected by insult nor injury, I could care less what he thinks or types, for it is but the typing of a donkey, in all seriousness it really is.

don't worry about me, worry about him, he is his greatest enemy and doesn't even see it.

this really wasn't intended for a discussion but it ended up that way.. thats ok i guess, got nothing but time, but my posts did include the solution and I hope they read them and consider my words.

for their betterment and ours.