It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionHow in the world does support work?(6 posts)(6 posts)
(6 posts)
Pages:
1
This is my favourite topic
Posted August 02, 2019
I downloaded Two Worlds on my MacBook Air and now it won't launch. I tried to reinstall it and it still won't launch. I tried to contact GoG support and it won't let me upload my system information so I can't use it to write a ticket on the game. How in the living hell do I contact support so that I can get this issue resolved???
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted August 02, 2019
avatar
Austen_Bush: I downloaded Two Worlds on my MacBook Air and now it won't launch. I tried to reinstall it and it still won't launch. I tried to contact GoG support and it won't let me upload my system information so I can't use it to write a ticket on the game. How in the living hell do I contact support so that I can get this issue resolved???
You can try zipping the system report in case it is too big, or attach something else entirely.
Otherwise you can try selecting issue type other. Our tech support will find your ticket either way.
Posted August 02, 2019
avatar
Austen_Bush: I downloaded Two Worlds on my MacBook Air and now it won't launch. I tried to reinstall it and it still won't launch. I tried to contact GoG support and it won't let me upload my system information so I can't use it to write a ticket on the game. How in the living hell do I contact support so that I can get this issue resolved???
avatar
LexRust: You can try zipping the system report in case it is too big, or attach something else entirely.
Otherwise you can try selecting issue type other. Our tech support will find your ticket either way.
Thats just the thing. The file comes zipped automatically and it still won't upload. I tried to upload something random, like a small .dmg file and it wouldn't accept it. It told me that I had to upload something with my system info in it.
Posted August 02, 2019
avatar
Austen_Bush: Thats just the thing. The file comes zipped automatically and it still won't upload. I tried to upload something random, like a small .dmg file and it wouldn't accept it. It told me that I had to upload something with my system info in it.
pretty sure you dont have to upload a dxdiag on initial contact and you can just send it later when you get a response.
Posted August 02, 2019
avatar
Sachys: pretty sure you dont have to upload a dxdiag on initial contact and you can just send it later when you get a response.
OP using Mac aside, can you even create a ticket about technical issues on Windows without uploading a dxdiag.txt file?
Posted August 02, 2019
avatar
Sachys: pretty sure you dont have to upload a dxdiag on initial contact and you can just send it later when you get a response.
avatar
InkPanther: OP using Mac aside, can you even create a ticket about technical issues on Windows without uploading a dxdiag.txt file?
hmmm... looks like its now marked "*" so a required field. though it doesnt seem to state a particular filetype. at which point a picture of a cat may do.
Pages:
1
This is my favourite topic
Community
General discussionHow in the world does support work?(6 posts)(6 posts)
(6 posts)