toxicTom: We had people here who didn't know they had to download ALL the installer files and put them in the same directory (for large games)...
So for some people the client is really an easier way.
We reallly handhold people a bit too much(in general)...I say give em basic instructions on the site/on pages/in library mode and if they cannot get all that then meh.
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Spectre: It's also worse now with clickbait articles clogging up information on these subjects. In addition to the problem of rubbish documentation.
Especially the ones that are ads for some program disguised as ways to remove a piece of malware from one's system.
Also those bloody YT videos where people have to put their intros(usually with edgy music and graphics) on every video and take forever to explain what to do(I mean yes, explain it so people can get it, but don't take more than twice the amount of time need to say such).