eddieballgame: Support Ticket is not functional.
Correct.
eddieballgame: I will try here, who is responsible for seeing that 'offline installs' are up to date?
The developer/publisher is responsible for generating the game update (by uploading it to galaxy or by sending it to GOG). GOG is responsible for creating the offline installer from the game update.
eddieballgame: Why are some games updated immediately while some are not at all?
It depends. Sometimes the developer/publisher can't be too bothered because of the small number of GOG customers compared to steam (a.k.a. "second class customers"). Sometime GOG can't be too bothered because they care more about galaxy than they do about offline installers (a.k.a. "third class customers").
Honestly, if having your games up to date is important to you, then perhaps GOG is not the store for you.
eddieballgame: Does the 'dev' share in some of this responsibilty?
Yes, in many cases. But GOG doesn't really seem to care enough to chase after delinquent devs, nor to warn customers that they will be buying an abandoned or outdated product (even when they know it full well).