If he used vultures@gog.com it wouldn't surprise me......
And even if he did contact "vultures" on the same day, I would also not really feel inclined to answer to this.
To my best knowledge:
a.) Polish law does not allow vultures to work
b.) No vultures do exist in GOG in any other way

so, yes for sure no answer.

Anyone here have the guts to tell him System Shock is overrated?

The best part is, he can not find out :P

It was great until I got to the cyberspace bit...
I couldn't even tell what was happening anymore.

Also, fuck the controls.
Heard they're even worse in the non enhanced edition.

No, our taste isn't crap :P

System Shock 2 was terrible. :P
Jk, got stuck due to dropping an item SOMEWHERE though.

for sure with mest/stalmest you will not get anywhere :P

Just before getting into Digital Distribution and GoG i bought several games via ebay. These included Trine, Creatures, and Disciples.

Although safe to say, i have since gotten all of these on GoG again, the simplicity of the installer and pre-patched is my biggest godsend with them.

In that case, he could send another ticket saying something along the lines of "You punks didn't answer my last ticket!"

Although I'm gonna go out on a limb here and guess that most of the tickets of yours that got ignored had something to do with the forum.

that's a double edge situation , it could work , but replying to the initial automated ticket sometimes help (but no guarantee)

granted he should wait at least till tomorrow., during sales the volume of tickets is higher than normal , even if the ticket was sent very long ago......

anyway , if he didn't get any human reply during the time frame when he was eligible for a refund then GOG failed to it's "duty"... (if it's really what happened .. we only have half of the story...)

I'll like to collect physical copies just in case, but I live in a small apartment. No space for about a hundred over boxes. But ebay prices for some games are just ridiculous.
Deus Ex is better?

Honestly, I don't like SS but most other people seem to love it, which I guess makes me the asshole with no taste, and I'm okay with that. :P

I do prefer Deus Ex for two minor reasons, no re-spawning enemies and your weapons don't degrade.

Crap. They respawn? I thought they stayed dead like in Resident Evil.

As one of GOG's resident Mac users...

a) Are you talking about System Shock/System Shock Enhanced Edition, or System Shock 2? You can run all three of these games very well on most Macs, whether it be through CrossOver, Wineskin, or Porting Kit...with both CrossOver and Porting Kit offering almost zero-configuration, out-of-the-box installations. Or, if you want to roll your own, there's Wineskin. Don't want to pay for CrossOver? Wineskin and Porting Kit are free, and both backed up by good communities to boot.

b) The system requirements of all of the System Shock games -- that are officially supported -- are very clear and explicit. Yes, you can run and play them very well on unsupported configurations (I have SS:EE and SS2 running perfectly on a 1.83 Ghz 32-bit Core Duo MacBook with a GMA 950 through Wineskin, for goodness' sake -- if these games can run on Mac hardware from 2006, rest assured they will run on your hardware), but to do that, you need to do your due diligence and research these games on the particular hardware configuration you have.

tl;dr: It is your responsibility, as the consumer, to ensure that the product you are purchasing works on the hardware you own. The seller's responsibility only goes so far as the hardware which they explicitly state on their webpage.

c) GOG's support staff are in Poland (several time zones removed from your country). It is the middle of a major sale generating a large amount of support requests. It is still relatively small compared to Steam, or Apple with the MacAppStore. It stands to reason then that their customer service will not respond instantaneously to your requests. Be patient.

In fact, if you just calm down and help us help you (e.g. by posting your specs, presenting your problems in a way that isn't confrontational), you'll find that there are many among us who'd be more than happy to help you enjoy the games you purchased.