Claybrook1993: I am very disappointed with how these people conduct their business. I purchased System Shock and found out I cannot play it on my Mac. I never downloaded it and tried to contact these vultures for a refund that same day. I was not this angry at first and thought they had the common decency to give me a reply. Their time limit for a refund has now expired and I have been completely ignored. If the games they sell are available through someone else, I would recommend purchasing from the alternative choice. These people clearly do not have any value for their customers.

Claybrook1993: I am very disappointed with how these people conduct their business. I purchased System Shock and found out I cannot play it on my Mac. I never downloaded it and tried to contact these vultures for a refund that same day. I was not this angry at first and thought they had the common decency to give me a reply. Their time limit for a refund has now expired and I have been completely ignored. If the games they sell are available through someone else, I would recommend purchasing from the alternative choice. These people clearly do not have any value for their customers.

tinyE: A) Your refund time hasn't expired. Your ticket has a date on it and if that date is within the time limit of your purchase then it is still good, and you will get your return., it just might take a while as they are very short staffed.

B) It is very clear on the game page that SS does not run on Mac. Don't you feel you need to harbor a little of the responsibility in that regard? How is it anyone's fault but your own if you ignored the specs?

Claybrook1993: I am very disappointed with how these people conduct their business. I purchased System Shock and found out I cannot play it on my Mac. I never downloaded it and tried to contact these vultures for a refund that same day. I was not this angry at first and thought they had the common decency to give me a reply. Their time limit for a refund has now expired and I have been completely ignored. If the games they sell are available through someone else, I would recommend purchasing from the alternative choice. These people clearly do not have any value for their customers.

Claybrook1993: I would recommend purchasing from the alternative choice. These people clearly do not have any value for their customers.

omega64: People make mistakes. :P
I never noticed The Longest Journey didn't support Windows 7 until support told me. xD

zeogold: It's as tinyE said. They'll see when you sent the ticket in.
Please at least wait for a response before you decry how horrible the customer service is. If they didn't get back to you within a week or so, then you'd have reason to complain. The staff doesn't work weekends and holidays.

tinyE: Yeah they do, I do, and he will get a refund, I'd just like the slightest bit of an acknowledgment that he made a slip here. :P

omega64: He did say the time limit expired, wouldn't that mean it's been 30 days?

zeogold: I figured he meant that he sent it in, say, 2 days before the 30 days were up, and then GOG support hasn't gotten back to him within those 2 days. Something like that?

zeogold: I figured he meant that he sent it in, say, 2 days before the 30 days were up, and then GOG support hasn't gotten back to him within those 2 days. Something like that?

DyNaer: Possible.... sometimes tickets get lost , i know some tickets slip through the support system , meaning you couldn't get any response at all ... experienced this multiples times -_-

or they are lying and can't manage to take care about of all tickets... in the end the result is the same for the customer = no answer (usually that doesn't occur with purchases issues / technical problem with a game) , BUT an increasing numbers of tickets didn't get any human answer.in 2016... and from whatever angle you try to look at this problem , that's not good...

omega64: I still have a ticket somewhere that I never got a reply to from years ago. :P