ConsulCaesar: It happened to me once. But since it was a mistake/bug and I hadn't actually bought the game (well, the DLC) I'm not complaining.
toxicTom: Really? Stuff falling off the shelf happened... sometimes a lot (Dragonsphere, Fallout), but removed from the order history?? That's scary.
I hadn't actually placed that order, so I think it's understandable. It was the 1-dollar DLC for Thimbleweed Park. There was a promo that added it for free if you bought it during a certain period, but there was a bug/mistake and it was added to everybody who already owned the base game. I realized it because I saw a 0 € order in my order history (DLCs are not that visible in the library). After a couple of days the game was removed, as well as the order in the order history. In this case there was never an email confirmation. But as I said, it was never mine to begin with, so no complains.