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General discussionHas anyone else had their tickets solved without notice (14 posts) (14 posts) 
(14 posts) 
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This is my favourite topic
Posted January 10, 2021
So I opened a ticket regarding an unfair suspension. I won't' go into details about it, but the ticked was marked as solved. I didn't click solved and the admin didn't get back to me.

Has anyone else had this happen.
Posted January 10, 2021
all tickets are auto marked solved
you should get a email asking if you want to keep going and when you answer that with a reply they reopen your issue

translation = Gog is snowed under
Posted January 10, 2021
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ussnorway: all tickets are auto marked solved
you should get a email asking if you want to keep going and when you answer that with a reply they reopen your issue

translation = Gog is snowed under
That's what I thought but I didn't get the email.
Posted January 10, 2021
look in your filters or junk folder
Posted January 10, 2021
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ussnorway: look in your filters or junk folder
I did, there's no email.
Posted January 10, 2021
low rated
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McMicroDonalds: I did, there's no email.
They might be dodging you, then.
Posted January 10, 2021
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McMicroDonalds: I did, there's no email.
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GamezRanker: They might be dodging you, then.
put on the nasty list?:D
Posted January 11, 2021
even on the nasty list you still get an email saying Gog doesn't give a shit about you and will get around to it when they finish their coffee, its auto-server sent and the idea that he doesn't get one is silly because that would actually take more effort from Gog... we just are not important enought to make special rules for ;)

give it another week then contact one of the forum mods
Posted January 11, 2021
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McMicroDonalds: So I opened a ticket regarding an unfair suspension.
Been there. A big reason i refuse to buy anything from GoG and haven't for now... nearly 4 years. (And due to that i have requested a full refund on all games with a handful of exceptions. Naturally they said no)

They'll assume you (or the user in question) has no standing in the matter, and automatically marked it solved because they won't touch it.
Posted January 11, 2021
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McMicroDonalds: So I opened a ticket regarding an unfair suspension. I won't' go into details about it, but the ticked was marked as solved. I didn't click solved and the admin didn't get back to me.

Has anyone else had this happen.
Sometimes 'solved' just means: "We won't bother to do anything about this." In other words, 'solved' and 'rejected' can mean the same thing in GOG speak. Happened to me in the past as well. Sometimes support is quite friendly and helpful. Sometimes they are the opposite. Depends on the case and the person working it, I guess.
Posted January 11, 2021
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ussnorway: even on the nasty list you still get an email saying Gog doesn't give a shit about you and will get around to it when they finish their coffee, its auto-server sent and the idea that he doesn't get one is silly because that would actually take more effort from Gog... we just are not important enought to make special rules for ;)
They actually seem to enforce the rules in a special way for some of us(i mean before they got swamped with tickets) for quite some time now, actually.....as in some of us getting modded for small time things every now and then, while other users would make post after post in threads on page 1(more severe COC infractions) and get little to no modding.

As such, and while I could be wrong, I wouldn't put it past them putting a bit more time and effort in to make a point that they were ignoring a user that was more of a thorn in their side.
Post edited January 11, 2021 by GamezRanker
Posted January 11, 2021
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McMicroDonalds: So I opened a ticket regarding an unfair suspension. I won't' go into details about it, but the ticked was marked as solved. I didn't click solved and the admin didn't get back to me.

Has anyone else had this happen.
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Lifthrasil: Sometimes 'solved' just means: "We won't bother to do anything about this." In other words, 'solved' and 'rejected' can mean the same thing in GOG speak. Happened to me in the past as well. Sometimes support is quite friendly and helpful. Sometimes they are the opposite. Depends on the case and the person working it, I guess.
solved = we won't bother anymore with this
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ussnorway: even on the nasty list you still get an email saying Gog doesn't give a shit about you and will get around to it when they finish their coffee, its auto-server sent and the idea that he doesn't get one is silly because that would actually take more effort from Gog... we just are not important enought to make special rules for ;)
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GamezRanker: They actually seem to enforce the rules in a special way for some of us(i mean before they got swamped with tickets) for quite some time now, actually.....as in some of us getting modded for small time things every now and then, while other users would make post after post in threads on page 1(more severe COC infractions) and get little to no modding.

As such, and while I could be wrong, I wouldn't put it past them putting a bit more time and effort in to make a point that they were ignoring a user that was more of a thorn in their side.
this is what the problem with moderation , it is always biased
Post edited January 11, 2021 by Orkhepaj
Posted January 11, 2021
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Orkhepaj: this is what the problem with moderation , it is always biased
Fallout announcer: Modding....modding never changes

(Quotes aside, that is the case for most forums and mods, it seems)
Posted January 11, 2021
Hey, just to clarify: it was just a genuine mistake in this particular case and it was clarified in the ticket itself. We are all humans after all :) In such situations, please simply reply to the ticket and let us know there was a misunderstanding.
I am closing this thread.
Post edited January 11, 2021 by ponczo_
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This is my favourite topic
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General discussionHas anyone else had their tickets solved without notice (14 posts) (14 posts) 
(14 posts)