/part OP clings to the thread so vehemently because he knows he's in the wrong.

Or you could save yourself some weeks of endless mail conversation and simply download everything you want from torrent sites. An illegal copy of a game is an illegal copy of a game. So... I don't think this would be a real problem.

In my post I said "GOG needs to take lessons from Amazon, AND NOW Steam.

I am fully aware that Steam has been very far from perfect even though I have not had a problem with any of the 60 games that I've bought on Steam. (which I can't say for GOG, however I figured those problems out for myself) When I bought games from Steam before their return policy I KNEW their policy. That was you buy it, it's yours. Whenever I buy from a place where all sales are final I consider that there is a certain amount of risk and I take every precaution I can before clicking the buy button just like I did on GOG before their policy. However I bought Outlaws under the umbrella of GOG's refund policy and it was not honored. If I buy a game from Steam now and I have a problem with it within 2 hours of gameplay and 30 days from purchase I will get a refund. Yeah, Steam was not perfect, but they didn't give a completely open ended refund policy that is completely subject to interpretation by their support team. Who did that? Oh that's right, GOG!

GOG guarantee that in a 30 days period you can get your money back for whatever reason as long as you haven't downloaded any files and they guarantee that your game will run.

Steam guarantees that within two hours after your purchase you can get your money back for whatever reason but you have to put up with DRM.

Both methods have their benefits and drawbacks. You have to decide which option is better for you but you can't argue that GOG's lie about their policies.
I understand that you are discontent with the support because they didn't even attempt to fix your issue.

The way I see it, though, it is your best interest you are compromising with the decision you've just made.

Do you really believe what you're just saying?

If I'm not mistaken you can only refund your game for two hours on Steam.
I'm pretty sure that most bugs you are going to encounter will become apparent after two hours. Good luck getting any support on Steam.

WTF!?

We're barely 200 years old and we've been in 9 major wars I can think of off the top of my head (I'm sure I missed a few). XD

All we do is fucking fight! :P

Sparta didn't attack shit as much as we do.

I didn't post any of this for me. None of it. I'm putting this out here because it needs to be known to everyone who is buying games on GOG with a false sense of security that GOG will have their back if their game is broken. It's something you can otherwise only find out if you've had a problem that can't be fixed. I haven't had a problem that I couldn't fix with any other game I've bought from GOG until now. This may have only been the only game I would have had a problem with, but now that I know that GOG doesn't have my back if I have another and possibly way more serious issue, I can't get behind that. I've made my decision. Now it's time for others to make theirs. If this doesn't bother them some people fine. If it does, now they know and can either chose to proceed with caution, or not support GOG. The choice to not support GOG was not easy for me as I have many games from them and still planned to buy many more. However their poor, unprofessional, and dishonest attitude towards their supporters is something I am not willing to take no matter how good their product is. Steam is DRM, however it is the lightest DRM I've ever seen. I have a computer with Steam installed that has no connection to the internet, and I can still play all of my games on Steam without it. Even my Uplay games. So Steam's DRM ain't the evil people make it out to be and is not considered a game breaker for me.

When you went to your "old school" did you ride on the small brown bus?

I'm not talking about the military. The military's job is to fight, Sherlock. I'm talking about just average citizens. Like Martin Luther King, and no I'm not black.
Personal attacks. Great argument there genius.

Yes it was a personal attack, but it was a really funny one. :P

Man, I pity you.
I really hope you're acting in your best interest.

Obviously, it is a great idea informing people what to expect. If you had been informed before you might have still continued to use GOG and just begun to inform yourself beforehand.
I am not entirely sure how you could expect not having to have to inform yourself about that sort of thing on GOG (contrary to Steam) because I was given the same information as you and didn't jump to that conclusion.

For some reason you implied that Kristian is comparing apples and oranges. This is what you're doing imho because you've had a non-issue that you can resolve at least as easily as restarting your game and you're comparing that to a game-breaking bug.

I discovered the music problem with Outlaws within the first 5 minutes of gameplay. Good luck getting any help from GOG that you can't already get from community message boards. I had a problem with MDK 2 that I bought here on GOG that GOG had no clue about, but the fix was reveled by a member of this message board. I've had a problem with massive color problems on both X-Wing and Tie-Fighter that I bought from here that GOG had no information on. I fixed them both myself. Don't tell me that GOG is some great help. I've already been there done that.

Thank you, that's very informative. :)
Edit: When recommending GOG I'll be sure to also warn people that the support won't solve all issues.

Don't worry about me. I've got enough games to last me several lifetimes. As I said, I'm delivering this message to the rest of the community to forewarn them because GOG doesn't actually have a complaint department. Did you notice that? They have a place where you can tell them how awesome they are, but they don't have a place to go where you can let your problems you have with them be known. It all gets filtered through the same venue which is GOG support. It's my personal choice not to do business with GOG because what they do goes against my code of ethics. Some may be fine knowing that GOG's 30 day money back guarantee is a lame duck, and that's fine. There may be people who don't consider that fine, and for those people I think they should know because GOG certainly won't tell them until it's too late.

About my non-issue, at the time I placed the service ticket I did not know it was as easy to workaround as it was, and neither did GOG Support . GOG told me that they knew about the problem and that they were sorry for my inconvenience. They didn't ask me to try anything to remedy or to work around the issue. Basically I waited almost a week for someone to tell me I was SOL. At that point I was already looking further into a possible solution since it was looking like I was SOL. I've fixed and worked around many issues with GOG games myself before, this one just took me a little longer. Still GOG's attitude that "we know it's broke and we can't fix it and couldn't care less" is what became the problem after I found the fix. Understand my problem is not the game, it's GOG.