I noticed you italicised the word personally. In saying that, what do you buy impersonally, then? XD

Listen - just because you are the one that "discovered" the workaround doesn't mean squat as far as "you should get a refund - because there's a known workaround - but you found it so therefore you should be refunded - even tho it's a working workaround". It doesn't mean shit.

Every workaround is "discovered" by someone - there's no "Rule Nbr X" that says "the 'discovererererer' gets a refund because ... they discovered it!!!!111"

A "proper chap" would be all like "Hey everyone - hey GOG - never mind the refund - I FOUND A WORKAROUND - here it is ... <insert here>. Enjoy everyone! <smileys>"

Old games have problems (I have at least one that won't even run - and another that reboots my PC) and it's expected to a degree to "live with it" and "deal with it".

You want a "perfect experience" or at least a "workaround you didn't yourself find" - but that is simply unrealistic.

Drop the hostile behavior - you found a workaround - GREAT - now live with it. Share it. Rejoice.

JMO

[edit]: typo

deleted

I do see where "it's going". Because I don't feel your angst and I'm not a wound-up-tight ball of pain like you, I'm a "passive pansy". LOL good one. And you're the big justice warrior. I get it. You have 'SJW' tattooed to your forehead.

Bottom line is - we see things differently. And you ofc have the right to feel as you do - but you posited it here publicly, which invites opinions. I gave mine. Suck it up and go get your 'SJW' tramp-stamp and carry on.

And for the record, where you try to give yourself so much credit for the workaround "YOU" discovered...
It's ironic that the second post in the thread had already figured it out and tried to help you, before you even said what your "great discovery" was.

To me the policy is pretty clear. They will issue a refund for serious bugs which do not allow the game to be finished.
On top of that support has a good history of making amends short of that. They did offer you store credit, for example.

But here you are, almost 2 months later complaining over nothing.
You could have taken this credit, but instead use your refusal as some psychotic justification to continue ranting on....

Oh did I strike a nerve? It sucks being called out, doesn't it? I've been PC gaming since DOS 6.22 so Don't tell me about what to expect.

Let me explain something to you. GOG makes old games playable on new systems. That is their calling card. That is why they exist. They have a tech support team that is supposed to assist you when you have a problem with one of their products. They are supposed to help you fix the problem that you are having. If they can't, they are supposed to give you a refund. REFUND! Not a store credit, much less a "one time" store credit. "Store credit" is not even listed in their refund policy.

I put the entire unedited conversation on this thread so that people with atleast half a brain could plainly see exactly what happened and what my intentions were. Still there are plenty of halfwits on this forum who remove what I've said from it's context and have chosen not to read a single word of the original conversation between me and GOG. The people who have actually read my conversation with GOG can all at the very least agree that I had some valid points. You clearly have not read it or cannot comprehend what you've read if you did actually attempt to read it. Again your snarky comments do nothing but make you look dumber. At least you didn't try your hand at anymore failed analogies, so I can give you some credit there.

You are just a fucking jackass. Seriously, fuck off! You are the imbecile with half a fucking brain and your insulting posts to anyone who disagrees with your idiocy just shows this.

You are the halfwit. You are the idiot. You are the nitwit and you are the one who comes off as a total fool.

I've made my point, many others have made theirs and just because they don't agree with you doesn't mean there is something wrong with them. Your reaction shows there is something wrong with YOU!

deleted

I didn't intend that as an insult. When I said I was better, did not mean that the good people of this forum were bad by any stretch. I'm simply stating that I haven't seen anyone prepared to challenge GOG and all of the high rep members of this forum only to their name dragged through the mud in order to spark some meaningful conversation among the smarter and more reasonable people on this forum in order to get GOG to change the wording of their refund policy to what it actually means by going into much greater detail what defects in their games qualify for a refund. It would have been a ton less hassle to just take the one time credit GOG offered me after I balk at their first response, and certainly alot more people would have liked me and I perhaps would have had a rep of +18 vs. -18 if I had, but I decided to do one "better" and try to fix the root of this problem. That's all that I was saying.

LOL my reaction? HA!

Go visit another thread where someone actually cares about your over 800 rep points. You know, where you get a thumbs up for agreeing with everyone and not having a single opinion of your own. Certainly don't come to a thread like this one where I have spelled out the facts, no not opinions, facts in black and white and try to distort them in a patheitc attempt make yourself appear superior over others. I'll even upvote your last post just to absolutely make sure everyone sees your genius at work!

I assure you ego has nothing to do with this. Read the conversation with GOG. As for the pissing matches, I'm letting those people discredit themselves. The egos of the people who do not read the conversation and just want to spew hate at me for saying something against their favorite company will be crushed under the facts that I've provided. This thread is a warning to all of those who are smart enough to read about what happened. If GOG fanboys want to come at me in a feeble attempt to discredit and silence me, I will be waiting and will stand my ground.

I still do own the game. I never took the credit and I found the only known workaround. My beef is that GOG should have found the workaround before selling it to me. They certainly should have investigated the matter to find the workaround when I confronted them about the problem. But they didn't. They told me that it was a known problem and that there was no fix at this time. They left me to fend for myself without honoring their policies. The only place where one could say that I'm cutting my nose to spite my face is the fact that I no longer do business with GOG because of this incident until they want to admit that there is a problem with the fact that they leave their policy as general as possible to be able to twist it later which is straight up dishonest. Above that is the rhetoric of their support staff which is honestly worse than a big box retailer. It's highly possible that I could have bought games after Outlaws and would not have had a single bit of trouble like most of my titles from GOG, but the thought of supporting them after knowing that they value their customers so little makes me want to puke. I'll live without whatever I can't get somewhere else. I have more than enough games between my PC and all of my consoles that it's not killing to boycott GOG until they wanna get their act together. It's way more of a loss to them than it is to me.

thank you oldsxcool for your experience. I had a good experience with gog support for audio from tales of monkey island, but you're right what appen to you it's not good at all, and gog made a very bad impression.
personally I will continue to buy on gog since I have not had your experience, but from now on I will make a lot more attention.

1. GOG did everything right. There is a rating and review page, use it. Even better - before purchase. They offered a refund, maintained neutrality and even not removed this thread.
2. Bugs are part of software, like microbes are part of living tissue. There are good ones, bad ones, known ones and hidden ones. Games without bugs exist, but outside of computing.

You're welcome. BTW I'm not asking anyone to boycott GOG as I have. That's something I'm personally doing. I made this thread to warn people that GOG's policy is not what they say it is.