It doesn't work that way. You can get a refund within 14 days IF you never downloaded the game. Or within 30 days if the game is either "in developement" or it doesn't work for you, even with the help of support.

Remember, this is DRM-free. If it were that easy, lots of people would buy, claim they didn't like it but keep the installer anyway. So being informed before a purchase if you really like the game is your responsibility.

None of my business but I'm curious to know what the game is. There have been titles in here I regretted purchasing until forum members gave me tips on how to approach and play them.

GOG has 3 refund cases.
Case 1) Games In Development. 14 days money back, no questions asked. Only applicable for Games In Development.
Case 2) 14 days "Wrong Purchase" one. As long as you haven't downloaded the game (or part of it) or any of the extras, you can get a refund within 14 days. (May be 30, not really sure).
Case 3) 30 Days "Game doesn't work" one. If a game doesn't work on a supported system, and support cannot get it to work for you, you get your money back.

The only case that covers the "The game isn't good" one is the first, which only applies to Games In Development.

Slight clarification: 30 days since purchase to open a ticket. Support trying to help people play the game aren't stalling for time.

My favorite game is Caesar III. Its a sim game where you build an empire. So I purchased 3 similar games thinking they would be just as fun. Well 2 of them suck, and are super trivial in comparison to Caesar III. The other 1 is WAY WAY too complex for me to understand, even after reading the manual. In my opinion, these are issues that can not be troubleshooted

Check the quote in post #15 ;) It's not a nameless GOG-Marketing account, it's Galimatias' account which got deleted by GOG. I vaguely remember a few GOGlodytes discussing about this, when his avatar vanished from the (not longer existing) Our Thanks site (link to archive.org).



ps. I just found a funny quote on the old Our Thanks site: :D :D :D

Ahhh, yeah sorry you won't get a refund for that reason, unless the game is an in-development title. You'll have to chalk this up to a loss, and either research games more carefully in the future (I highly recommend watching YouTube footage) or stick with Steam instead and use their 2-hour refund window.

That explains a lot... :-D

Basically you're looking for a Goldilocks game.

You know - not too easy. Not too hard. Not too simple. Not too complex. Etc..

That will always be a chance you take when buying games online. On GOG you do need to research more before you buy - OR be willing to 'chalk it up' and absorb the risk.

If you are unwilling to do either - (and realize the first still carries the same risk) - then you need to buy from someplace that allows refunds for any reason.

The reason GOG does not (as far as I understand it - but could be wrong) is because with DRM-free items - it's too east to 'game the system' and keep your working copy. Hence, where you are today..

Which games? Maybe if you ask around for advice on the game's forum you'll get to like the third one at least? Or maybe the too simple only appear so at the beginning?

Think of DRM-free games from GOG or other digital distributors the way you'd think of games you'd buy from a "brick and mortar" store: once you've opened the packaging of one (in this case, downloaded the game), for all the store knows, you could have made copies and distributed them to half the people you know before returning it (which is not to say you would, but there are definitely plenty of people who would do this). That's why physical retailers usually have more restrictive return policies for video games, movies and music (usually, if it's been opened, you can only exchange it for another copy of the same title) -- these days, those things are trivially easy to make copies of.
Other big digital distributors, like Steam, require that you have their client installed and running to download, install, and even play their games, so there's much less of an issue with "returning" a game: even if you copy all the files to another location before they remove the game from your account, you won't be able to play that version of the game anyway, since it's no longer in you account. That's not the case with a DRM-free game.

As far as advice goes, I'd say tfishell's above is pretty sound. : )

How did I miss that??? Thanks for telling me where it went :D

Probably because of the aforementioned very small text, and the fact that no one ever looks at the links at the bottom of the page. =P