Posted June 29, 2023
The way it currently is GOG support is kinda dead. When you try to create a ticket via the stupid annoying bot all you'll then receive it a E-Mail that looks like this:
Since the "My activities" part has been deactivated a long time ago for unknown reasons that GOG never wanted to tell their customers you now have no available option anymore to check if your support ticket has actually been read or if the status of it has been changed.
It often happened in the past that the ticket status was just automatically set to solved or closed also for unknown reasons and now with no way to actually see your tickets anymore all that's left is hoping that someone from the GOG support is actually caring enough to read it and act.
Summary
"My activites" = deactivated (option for it still in the dropdown menu on the support page as some kind of middlefinger to all customers who used it)
E-Mails = not including working ticket links anymore but instead they now include wrong ID numbers that don't work
Support bot = still as useless at it has always been
Thank you for contacting GOG Support.
This is an automated message – you can reply to this email to provide additional details or update your support request. Your support ticket ID is XXXXXX – this can help if you need to refer to this ticket later.
We'll investigate your case and get back to you as soon as possible.
We appreciate your patience and understanding.
Talk to you soon, GOG Support Team.
Not only does this E-Mail not include a working link for your open ticket anymore, it also includes a wrong ID number with only six digits instead of seven. This is an automated message – you can reply to this email to provide additional details or update your support request. Your support ticket ID is XXXXXX – this can help if you need to refer to this ticket later.
We'll investigate your case and get back to you as soon as possible.
We appreciate your patience and understanding.
Talk to you soon, GOG Support Team.
Since the "My activities" part has been deactivated a long time ago for unknown reasons that GOG never wanted to tell their customers you now have no available option anymore to check if your support ticket has actually been read or if the status of it has been changed.
It often happened in the past that the ticket status was just automatically set to solved or closed also for unknown reasons and now with no way to actually see your tickets anymore all that's left is hoping that someone from the GOG support is actually caring enough to read it and act.
Summary
"My activites" = deactivated (option for it still in the dropdown menu on the support page as some kind of middlefinger to all customers who used it)
E-Mails = not including working ticket links anymore but instead they now include wrong ID numbers that don't work
Support bot = still as useless at it has always been
