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General discussionGog Support is a joke(32 posts)(32 posts)
(32 posts)
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This is my favourite topic
Posted December 17, 2015
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MaGo72: Perhaps they wanted a second confirmation from the sender of the E-Mail, before deleting games from your account - which means they are gone for good - in case somebody sat down at your computer and did send the mail for fun.
That does indeed seem like the most plausible reason.

What's the old adage? Measure twice, cut once?
Posted December 17, 2015
I am always fascinated by the number of people who jump to the defense of the support team. There are plenty of bogus whiners, but there are also many legit grips and its always "the time of year", "the latest release", yadda yadda. How about just solid service?
Posted December 17, 2015
I don't think bad support is funny.
Also I would say they're probably more on the 'mediocre' level and not on the 'bad' level.
They're not fast and often they don't seem to read the ticket but they are usually friendly and helpful.
Posted December 17, 2015
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PaterAlf: I agree that they could have read the support ticket more thoroughly. But opening a forum thread about it and saying that the support is a complete joke seems like a complete overreaction to me. Would have been much more helpful to answer their mail and tell them that the information already was in the first one.
In the case of my refund request, I did exactly what you suggest, and didn't hear back from them for another week afterwards. It took about 9-10ds for the matter to conclude, and I was not happy about it.

I'm not trying to make excuses for the OP, and their wording may well be an overreaction which shifted attention away from what his point was, but GOG Support is not what it used to be, and that's no secret.
Posted December 17, 2015
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muttly13: How about just solid service?
Of course I can only speak for myself, but I had contact with the support team (the English one as well as the German one) on several occasions. They have always been extremely helpful and friendly. Sometimes it took them just an hour, sometimes, it took some days, but in the end my problem was always solved. That's why I think that threads like this are an overreaction and not really reflect the usual work of the support team. But maybe I just have been extremely lucky all the time.

But no matter if they are good or bad, I think there's no reason to downvote the OP.
Posted December 17, 2015
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tinyE: These blast points, too accurate for Sand people. No, this was the work of Imperial Dick Riders.
You know, no matter how furious I can be, you always makes me burst out in laughter XD
Posted December 17, 2015
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tinyE: These blast points, too accurate for Sand people. No, this was the work of Imperial Dick Riders.
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Xel.naga: You know, no matter how furious I can be, you always makes me burst out in laughter XD
Well some asshat just came in and gave away the ending of the movie so now I'm fucking irate beyond words. I can't be funny right now.
Posted December 17, 2015
I'm truly glad you don't have any more serious problems.
Support team already working on your case on shifts for sure..
Posted December 17, 2015
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mike_cesara: I'm truly glad you don't have any more serious problems.
Support team already working on your case on shifts for sure..
Tbh, I kind of seriously overreacted.
Posted December 17, 2015
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mike_cesara: I'm truly glad you don't have any more serious problems.
Support team already working on your case on shifts for sure..
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Xel.naga: Tbh, I kind of seriously overreacted.
Nah, don't be so harsh on yourself : D
Posted December 17, 2015
Steam Support also do the same thing lol. Overworked supports are acting like robots, it's understandable since they use canned responses.

Thankfully there's an automated support for refunds there. GOG need to copy that as well.
Posted December 17, 2015
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PaterAlf: Of course I can only speak for myself, but I had contact with the support team (the English one as well as the German one) on several occasions. They have always been extremely helpful and friendly. Sometimes it took them just an hour, sometimes, it took some days, but in the end my problem was always solved. That's why I think that threads like this are an overreaction and not really reflect the usual work of the support team. But maybe I just have been extremely lucky all the time.
Well, maybe we've both been extremely lucky then, because my own experience with GOG's support team has been nothing but positive, as well. The few times I needed their help, they were always a pleasure to deal with and quickly resolved any problems.

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PaterAlf: But no matter if they are good or bad, I think there's no reason to downvote the OP.
In between this:

"You guys seem to miss the point. I mean that they don't fucking read what we tell them. Why else would they ask for that transaction ID again? Stop being such dick riders."

... and the fact that they publicly insulted GOG's whole support staff on their own forum, I'd say that's debatable.
Post edited December 17, 2015 by CharlesGrey
Posted December 17, 2015
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CharlesGrey: In between this:

"You guys seem to miss the point. I mean that they don't fucking read what we tell them. Why else would they ask for that transaction ID again? Stop being such dick riders."

... and the fact that they publicly insulted GOG's whole support staff on their own forum, I'd say that's debatable.
Ok, you have a point. I just looked at his first post and felt it was an overreaction, but not really offensive.
Posted December 17, 2015
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muttly13: I am always fascinated by the number of people who jump to the defense of the support team. There are plenty of bogus whiners, but there are also many legit grips and its always "the time of year", "the latest release", yadda yadda. How about just solid service?
This is not a legit complaint. He's angry because they took 3 days and asked for a 2nd confirmation? I don't know what standards GOG's support is being measured up against here. Realistically, what he described is not an example of bad support.
Posted December 18, 2015
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CharlesGrey: Well, maybe we've both been extremely lucky then, because my own experience with GOG's support team has been nothing but positive, as well. The few times I needed their help, they were always a pleasure to deal with and quickly resolved any problems.
Ditto. And I've heard Steam's support is a nightmare to work with, so much Origin's (EA) support is great in comparison.

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brunosiffredi: This is not a legit complaint. He's angry because they took 3 days and asked for a 2nd confirmation? I don't know what standards GOG's support is being measured up against here. Realistically, what he described is not an example of bad support.
Hmmm...
Dear support,
I want you thereby to delete all of my games, I don't want confirmation to make sure I actually wanted this, oh and change my email since I've moved to russia, here's proof as my new email is Rusalka.IamReal123@yahoo.ru. I also don't want confirmation when I do this because I say I'm me and this should be proof enough, and I hate confirmations on my actions even though I've sunk hundreds of dollars into my account and games. If you don't immediately delete all my games and let me change my email I'll open a fourm thread saying how horrible your support is.

Sincerely, Rusalka ${LastName}
(This is satire by the way, do not take seriously! :P)
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This is my favourite topic
Community
General discussionGog Support is a joke(32 posts)(32 posts)
(32 posts)