Relax. Did they resolve the issues? It's only been 3 days and Christmas is comin :+)

Oh no, they made a mistake. And it was about something extremely important like removing games from an account (because there's no option to hide games). The whole support team should be fired. But maybe that's not enough. Let's pick up the pitchforks and torches and burn down the whole company.

That will teach them a lesson...

Yeah, calm down. It's not like your life depends on "removing some games". GOG support is truly far from perfect but overall they do a solid job. I'm sure that you issue is going to be resolved soon.

Is it the end of the word? [Looks outside].


Nope.

While the OP's issue is not really that serious, GOG Support does seem to just skim through one's initial ticket, if even that. The last refund I requested, I included all the info they ask you in my first message to them, i.e. payment method and transaction ID, and said that I wanted a refund and not store credit. Yet, in their reply they were asking me exactly for this info.

It's the same when you contact them with an issue with your account or the site, and tell them beforehand everything you've tried already, including the stuff they tell you to do, and yet they reply back telling you to do the things you've already told them that you have already tried.

So, regardless of what the OP's problem is, a little more attention to what people are saying in the tickets they submit would be appreciated, as it's something very basic actually, and would save both sides some time, and spare them reactions like the OP's.

You guys seem to miss the point. I mean that they don't fucking read what we tell them. Why else would they ask for that transaction ID again? Stop being such dick riders.

What's wrong with being a dick rider?

It hurts :(

Surely you're saying you would prefer Steam's help and support instead, right? I mean, nevermind they could take weeks or months to reply, or never help you at all...

I think he meant "duck riders", but I still don't get it -- I mean, this guy seems pretty cool.

These blast points, too accurate for Sand people. No, this was the work of Imperial Dick Riders.

I agree that they could have read the support ticket more thoroughly. But opening a forum thread about it and saying that the support is a complete joke seems like a complete overreaction to me. Would have been much more helpful to answer their mail and tell them that the information already was in the first one.

Perhaps they wanted a second confirmation from the sender of the E-Mail, before deleting games from your account - which means they are gone for good - in case somebody sat down at your computer and did send the mail for fun.

Do not cry wolf when suddenly two hundred games disappear and GOG did not ask a 2 second time. Look around it is happening everywhere...especially under couches.

Your post has been marked as the solution.