sjleader: ...These people should understand that by igorning me it will only cause them bad publicity. ...
This doesn't come across as very mature. Is it really just about the refund policy or more about personal feelings?
Gecko24: I'm going to piggy back on this post - it's been 3 days since I posted a support ticket. How do we get responses to tickets? Will a response come within 5 days? Please help - the ticket number is YORXILBL and I'm only posting here since the support ticket system has not replied within a reasonable (3 days) time frame for a billing related question.
We cannot help? If GOG doesn't anwer your support ticket, what possibly can we do?
Their support really is bad lately. It's sad but it's also a fact. Last time I got an answer to a support ticket it was months later.
If you think they owe you something (money, a game, ...) and GOG itself does not answer, contact CDPROJEKT (
https://www.cdprojekt.com/en/Contact/Contact_details). As the mother company they are responsible for their daughter. If they do not answer, threaten them with a lawyer.
If it's just a general inquiry and they don't answer you it means they don't need your business. Take it personally, send them a "screw you" final message and be done with it. Go on and buy your games on Steam.
Bad service should not be tolerated. Amazon is a really shining example in this regard. It takes 5 minutes and they call you back and they are super-friendly and generous. At least that was my experiences.
So in this modern age: if someone doesn't answer - he is not interested in business with you. It's as simple as that.