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General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)
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This is my favourite topic
Posted August 29, 2015
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JDelekto: I wanted to apologize, I would have hoped the apology was accepted. Apparently it was not, so it goes on and on and on and, well, whoever finishes is first.

Right?
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monkeydelarge: Of course I am not going to accept your apology because it is not sincere.
Of course, that's because your acceptance wasn't going to be sincere in the first place either. If you go into a conversation without sincerity and you don't expect a sincere apology, then you sir are the troll.
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Posted August 29, 2015
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JDelekto: I wanted to apologize, I would have hoped the apology was accepted. Apparently it was not, so it goes on and on and on and, well, whoever finishes is first. Right?
You know that he gets mad easily, right?
Just close the discussion please
Posted August 29, 2015
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monkeydelarge: Of course I am not going to accept your apology because it is not sincere.
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JDelekto: Of course, that's because your acceptance wasn't going to be sincere in the first place either. If you go into a conversation without sincerity and you don't expect a sincere apology, then you sir are the troll.
Nice try trying to use the projection tactic against me but it is not going to work. It makes no sense whatsoever because without a sincere apology, there can not be a sincere acceptance. Fool.
Posted August 29, 2015
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JDelekto: I wanted to apologize, I would have hoped the apology was accepted. Apparently it was not, so it goes on and on and on and, well, whoever finishes is first. Right?
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phaolo: You know that he gets mad easily, right?
Just close the discussion please
If I can keep him off the streets at night, it may be several lives saved at the next movie premiere.
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JDelekto: I wanted to apologize, I would have hoped the apology was accepted. Apparently it was not, so it goes on and on and on and, well, whoever finishes is first. Right?
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phaolo: You know that he gets mad easily, right?
Just close the discussion please
I thought apologizing would have done that, is there something else I'm missing here?
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JDelekto: Of course, that's because your acceptance wasn't going to be sincere in the first place either. If you go into a conversation without sincerity and you don't expect a sincere apology, then you sir are the troll.
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monkeydelarge: Nice try trying to use the projection tactic against me but it is not going to work. It makes no sense whatsoever because without a sincere apology, there can not be a sincere acceptance. Fool.
I wasn't projecting anything you weren't reflecting. looF.
Post edited August 29, 2015 by JDelekto
Posted August 29, 2015
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phaolo: You know that he gets mad easily, right?
Just close the discussion please
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JDelekto: If I can keep him off the streets at night, it may be several lives saved at the next movie premiere.
Says the malevolent troll nut case who forgot to take his meds today and should be locked up in a mental asylum for the criminally insane.
Post edited August 29, 2015 by monkeydelarge
Posted August 29, 2015
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JDelekto: If I can keep him off the streets at night, it may be several lives saved at the next movie premiere.
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monkeydelarge: Says the malevolent troll nut case who forgot to take his meds today and should be locked up in a mental asylum for the criminally insane.
says you. :)
Posted August 29, 2015
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monkeydelarge: Says the malevolent troll nut case who forgot to take his meds today and should be locked up in a mental asylum for the criminally insane.
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JDelekto: says you. :)
Alright, I'm done feeding the troll. Go troll someone else.
Posted August 29, 2015
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JDelekto: says you. :)
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monkeydelarge: Alright, I'm done feeding the troll. Go troll someone else.
Remember the mirror and the pebbles in the pond, whatever you throw in comes back to you.
BTW, I really don't know what I did to upset you monkeydelarge, but again, I apologize and perhaps we can be friends some day.

Life is too short to harbor feelings of ill will.
Post edited August 29, 2015 by JDelekto
Posted August 29, 2015
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monkeydelarge: Alright, I'm done feeding the troll. Go troll someone else.
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JDelekto: Remember the mirror and the pebbles in the pond, whatever you throw in comes back to you.
You are the one who needs to remember this. And your trolling is not a reflection of myself and I didn't throw any pebbles in the pond. Your accusation is baseless. All you can do is talk shit because you have nothing to back it up.
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monkeydelarge: Alright, I'm done feeding the troll. Go troll someone else.
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JDelekto: BTW, I really don't know what I did to upset you monkeydelarge, but again, I apologize and perhaps we can be friends some day.

Life is too short to harbor feelings of ill will.
https://www.gog.com/forum/general/gog_refuses_to_issue_refund_against_their_published_policy/post43
Post edited August 29, 2015 by monkeydelarge
Posted August 29, 2015
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JDelekto: Some of us are just on "Mac & Cheese" as a staple food source, you might have to be more specific at times.
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sjleader: The game- StarFlight.
Im not a fucking moron that would download a windows only game for mac
It was CLEARLY labeled for Mac- OSX.
What did not work? Did the game start, did the game crash on startup?

The support forums for the specific game are always a good point to start as there may be people, who have encountered the same problem.

http://www.gog.com/forum/starflight#1440791110

edit:
Starflight is a gem of a game, dated graphics but a lot of fun.
Post edited August 29, 2015 by MaGo72
Posted August 29, 2015
I'm going to piggy back on this post - it's been 3 days since I posted a support ticket. How do we get responses to tickets? Will a response come within 5 days? Please help - the ticket number is YORXILBL and I'm only posting here since the support ticket system has not replied within a reasonable (3 days) time frame for a billing related question.
Posted August 29, 2015
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tinyE: I want to see some of the "countless emails".

If they reply with something along the lines of "Try this..." and you replied with "Fuck you, I'm not going to try that. I want my money back!" then I'm afraid you have violated your end of the return policy at which point GOG doesn't owe you shit.
Ah, it's amazing how often that was the response I got when I did tech support.
Posted August 29, 2015
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Marioface5: Throwing a temper tantrum and harassing GOG on Facebook isn't going to help you with them, and it isn't going to make your case seem any more convincing with us. When I see someone behaving like you are, my first instinct is to think that you're in the wrong, rather than GOG. Take a deep breath, relax, and post the contents of the emails. If you're going to claim that GOG is going against their own return policy, you have to at least try to provide some evidence.

Before seeing the emails, I will ask this just to be safe: When downloading the game, did you choose the Mac installer? It looks like you're new to GOG, so accidentally downloading the Windows installer could be a simple mistake. If you didn't manually choose what OS installer to download, then you probably have the Windows one.
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sjleader: Like I said. For the first week, I was polite, and gave them a chance. Its only when they decide to screw me that I get pissed. And my only recourse is to "throw a temper tantrum" because if they won't refund me than I am going to make damn well sure that as many people as possible see it so if even ONE person decides not to buy anything from them, my work is done. These people should understand that by igorning me it will only cause them bad publicity. All they have to do is follow their own written policy and issue the refund.

Yes, I used the mac installer.
Maybe you should stop throwing a temper tantrum and give them another chance? Because did they really decide to screw you or were they just being incompetent? It sounds like, they just failed to provide you with decent support. I don't think they were purposely trying to screw you over so they don't have to give you back $6. If you could them another chance, I'm sure, you will get your money back eventually. If their intent was to screw you over, then I totally agree with your actions but I highly doubt that was their intent. GOG has given refunds to other people who were entitled to them, why would they refuse to give you one for no good reason?
Post edited August 29, 2015 by monkeydelarge
Posted August 29, 2015
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Gecko24: I'm going to piggy back on this post - it's been 3 days since I posted a support ticket. How do we get responses to tickets? Will a response come within 5 days? Please help - the ticket number is YORXILBL and I'm only posting here since the support ticket system has not replied within a reasonable (3 days) time frame for a billing related question.
It should be within 2 days, but those are business days. So, if you sent it in on a Friday you might not get a response until Tuesday. additionally, they're in Poland, so a request at a reasonable hour here might not get there until they're closed for the night. Adding an additional day to the wait.

But, that being said, they do miss things from time to time. If that's the case, you should PM Firek or one of the other blues to look into it. GOG isn't as organized as they should be.
Posted August 29, 2015
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sjleader: The game- StarFlight.
Im not a fucking moron that would download a windows only game for mac
It was CLEARLY labeled for Mac- OSX.
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MaGo72: What did not work? Did the game start, did the game crash on startup?

The support forums for the specific game are always a good point to start as there may be people, who have encountered the same problem.

http://www.gog.com/forum/starflight#1440791110

edit:
Starflight is a gem of a game, dated graphics but a lot of fun.
And does he have OSX 10.6.8 or later?



On an unrelated note, thanks for making me aware of this game. Looks interesting. Will have to check it out later.
Post edited August 29, 2015 by lepke1979
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This is my favourite topic
Community
General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)