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General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)
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This is my favourite topic
Posted August 29, 2015
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monkeydelarge: LOL

You do realize that by telling someone you are a on a Mac, you are only telling someone the kind of hardware you are using? You are not telling that someone, the OS you are using. So the support guy probably assumed you were on a Mac and using WINDOWS! DUH! You should of been more clear with the support guy. If you were more clear and patient with support, I'm sure you would already have received a refund. But because you kept on telling the guy, you are on a Mac, then told the guy, you deleted the game and started raging, no refund for you. I suggest you email support again and try to work with them instead of acting like you are the king of the castle and GOG support are peasants who must bow down to you, right away. Because GOG support doesn't HAVE to give a fuck. Their policy says they do but it is not a law etched in stone.
Who does that though? If you're running Windows you say you're running Windows. Saying you're on a Mac when you're running Windows on it makes very little sense.
Posted August 29, 2015
low rated
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monkeydelarge: LOL

You do realize that by telling someone you are a on a Mac, you are only telling someone the kind of hardware you are using? You are not telling that someone, the OS you are using. So the support guy probably assumed you were on a Mac and using WINDOWS! DUH! You should of been more clear with the support guy. If you were more clear and patient with support, I'm sure you would already have received a refund. But because you kept on telling the guy, you are on a Mac, then told the guy, you deleted the game and started raging, no refund for you. I suggest you email support again and try to work with them instead of acting like you are the king of the castle and GOG support are peasants who must bow down to you, right away. Because GOG support doesn't HAVE to give a fuck. Their policy says they do but it is not a law etched in stone.
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hedwards: Who does that though? If you're running Windows you say you're running Windows. Saying you're on a Mac when you're running Windows on it makes very little sense.
Why? A lot of people with MACs use Windows to play games. The GOG support guy probably assumed this was the case. Telling someone, I have a MAC is like telling someone "I have a PC". The OP clearly failed to communicate properly with the support guy. I don't think the GOG support guy would just assume he is using OS X or whatever Apple's OS is called because logically, if you are a gamer, you are going to favor Windows over Apple's OS.
Post edited August 29, 2015 by monkeydelarge
Posted August 29, 2015
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sjleader: The problem was one of graphics being garbled. So they asked me to change something thats a windows setting-- I explained I was on a mac.
The way it usually works here is people come with their problems, and all the great goglodytes over here never miss an occasion to share their knowledge.
Explain to us your problem, if nobody can help you then you'll have our support (for what it's worth) to get a refund.

As of right now :
- we don't know your problem
- you didn't show us much intent to have it solved
- you don't come as particularly patient.

So if you don't start from the beginning (without caps), we have every right to assume you are in the wrong. This is the internet, we can't believe you on vague assumptions.
Post edited August 29, 2015 by Potzato
Posted August 29, 2015
How about he bought a Windowsonly game, so GoG can assume Windows is running on it? So far we don`t know what game it was.
Posted August 29, 2015
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hohiro: How about he bought a Windowsonly game, so GoG can assume Windows is running on it? So far we don`t know what game it was.
You have a sharp mind. I was thinking, this could be the case too.
Posted August 29, 2015
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hedwards: Who does that though? If you're running Windows you say you're running Windows. Saying you're on a Mac when you're running Windows on it makes very little sense.
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monkeydelarge: Why? A lot of people with MACs use Windows to play games. The GOG support guy probably assumed this was the case. Telling someone, I have a MAC is like telling someone "I have a PC". The OP clearly failed to communicate properly with the support guy. I don't think the GOG support guy would just assume he is using OS X or whatever Apple's OS is called because logically, if you are a gamer, you are going to favor Windows over Apple's OS.
It's one thing to decide to pay too much for hardware and another to be so silly as to assume that people are going to assume that you're not running the normal OS on the computer. Back when I had a Lenovo, I wouldn't have told support that I was trying to run a game on my Lenovo and assume that they'd know it was running Linux rather than Windows. That would be rather unreasonable.

Same thing here.

But, I'm guessing that the support just misread the letters or that the OP accidentally selected the wrong box and the support guy didn't notice that.
Posted August 29, 2015
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monkeydelarge: LOL
Not to offend good sir, but several people I have worked with have been "monkeys with sticks". It's using a tool to fight ignorance in a particular media instead of educating one on how to use it.
Posted August 29, 2015
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monkeydelarge: Why? A lot of people with MACs use Windows to play games. The GOG support guy probably assumed this was the case. Telling someone, I have a MAC is like telling someone "I have a PC". The OP clearly failed to communicate properly with the support guy.
Heh, i wonder how much he didn't convey. Perhaps he dual boots (for example)?

I know for when i ask for support it suggests telling them as much as possible, so I'd say what hardware is important, the Operating System, a copy of the dxdiag.txt that gets outputted from my DirectX, and anything that might be relevant.

And then as you've said, the differences between the systems is slowly lowering down. File Permissions & security, Architecture, Libraries, etc... Although the difference are probably still large enough to move a planet through. To my understanding OSX and similar Mac Operating systems is just a variant of FreeBSD plus a proprietary GUI placed on top. Mac's a lot closer to GNU/Unix than Windows at that point.
Posted August 29, 2015
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monkeydelarge: LOL
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JDelekto: Not to offend good sir, but several people I have worked with have been "monkeys with sticks". It's using a tool to fight ignorance in a particular media instead of educating one on how to use it.
I do not understand a word you are saying.
Posted August 29, 2015
TELL US THE NAME OF THE GAME. Now I am curious, I want to know it.

Btw, tell us the version of your MacOS as well.
Post edited August 29, 2015 by MaGo72
Posted August 29, 2015
low rated
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monkeydelarge: Why? A lot of people with MACs use Windows to play games. The GOG support guy probably assumed this was the case. Telling someone, I have a MAC is like telling someone "I have a PC". The OP clearly failed to communicate properly with the support guy. I don't think the GOG support guy would just assume he is using OS X or whatever Apple's OS is called because logically, if you are a gamer, you are going to favor Windows over Apple's OS.
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hedwards: It's one thing to decide to pay too much for hardware and another to be so silly as to assume that people are going to assume that you're not running the normal OS on the computer. Back when I had a Lenovo, I wouldn't have told support that I was trying to run a game on my Lenovo and assume that they'd know it was running Linux rather than Windows. That would be rather unreasonable.

Same thing here.

But, I'm guessing that the support just misread the letters or that the OP accidentally selected the wrong box and the support guy didn't notice that.
When someone just tells you "I AM ON MAC" repeatedly, all you can do is assume... And it's not logical to assume someone is using Linux because Linux is not the #1 choice for gamers(at this point in time). Most PC gamers use Windows.
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MaGo72: TELL US THE NAME OF THE GAME. Now I am curious, I want to know it.
I find it suspicious, he doesn't say the name of the game. There is a good chance, it is a Windows only game and says so on it's GOG page. And he just realized this and doesn't want to look stupid in front of the world.
Post edited August 29, 2015 by monkeydelarge
Posted August 29, 2015
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hedwards: It's one thing to decide to pay too much for hardware and another to be so silly as to assume that people are going to assume that you're not running the normal OS on the computer. Back when I had a Lenovo, I wouldn't have told support that I was trying to run a game on my Lenovo and assume that they'd know it was running Linux rather than Windows. That would be rather unreasonable.

Same thing here.

But, I'm guessing that the support just misread the letters or that the OP accidentally selected the wrong box and the support guy didn't notice that.
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monkeydelarge: When someone just tells you "I AM ON MAC" repeatedly, all you can do is assume... And it's not logical to assume someone is using Linux because Linux is not the #1 choice for gamers(at this point in time).
I'm pretty sure that the vast majority of people who say that they're on a mac are using OSX. There's few old world systems in regular use at this point, and most of the people who do by a mac are running OSX at least part of the time.
Posted August 29, 2015
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JDelekto: Not to offend good sir, but several people I have worked with have been "monkeys with sticks". It's using a tool to fight ignorance in a particular media instead of educating one on how to use it.
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monkeydelarge: I do not understand a word you are saying.
Who was the first person who had to look up the word 'Dictionary'?
Posted August 29, 2015
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MaGo72: TELL US THE NAME OF THE GAME. Now I am curious, I want to know it.
Imagine if he says a free game now lol.
Posted August 29, 2015
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monkeydelarge: When someone just tells you "I AM ON MAC" repeatedly, all you can do is assume... And it's not logical to assume someone is using Linux because Linux is not the #1 choice for gamers(at this point in time). Most PC gamers use Windows.
Some of us are just on "Mac & Cheese" as a staple food source, you might have to be more specific at times.
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This is my favourite topic
Community
General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)