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General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)
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This is my favourite topic
Posted August 31, 2015
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Maighstir: Indeed, it is said that what matters is how you use it, not how big it is.
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Tigrouju: say those who have a micropenis....
Rumor has it, they created the Hubble to find mine. :)
Posted August 31, 2015
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Maighstir: Indeed, it is said that what matters is how you use it, not how big it is.
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Tigrouju: say those who have a micropenis....
Even better, I do not yet have personal experience of that saying.
Posted August 31, 2015
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Tigrouju: say those who have a micropenis....
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JDelekto: Rumor has it, they created the Hubble to find mine. :)
I thought it was to find Uranus.
Post edited August 31, 2015 by Breja
Posted August 31, 2015
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JDelekto: Rumor has it, they created the Hubble to find mine. :)
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Breja: I thought it was to find Uranus.
Well, not actually, they were trying to find my head and ran across it.
Posted August 31, 2015
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JDelekto: OK, if you ask me, that's questionable behavior. Game developers installing clandestine drivers under the guise of installing DirectX 9?

BTW, DirectX is an interface, a contract which is not allowed to change other than the behavior on the back-end for specific hardware devices.

This interface requires that applications adhere to those interfaces and the results from those calls adhere to the contract. There's nothing magical or special about about installing DirectX9 for a game, unless there is something for which you're not being forth coming about.
We're not talking about DRM here. All we're talking about is a few files required to make the game work. Which is kind of what Direct X is all about.

The same thing happens with graphics card drivers. The reason those install files are so big is because of all the files for individual titles in there. The reason new drivers can stop old games working is because those specific files get removed from the installer after a while.
Posted August 31, 2015
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Navagon: We're not talking about DRM here. All we're talking about is a few files required to make the game work. Which is kind of what Direct X is all about.

The same thing happens with graphics card drivers. The reason those install files are so big is because of all the files for individual titles in there. The reason new drivers can stop old games working is because those specific files get removed from the installer after a while.
This is where I have to disagree. DirectX was meant to be a set of published interfaces that game developers could use and had a 'contract' of those interfaces to be assured that even if different back end drivers didn't do so in hardware, they could at least have been accomplished in software. DRM wasn't in the picture anywhere, not sure why you brought that up.

I would think that any "DirectX" compliant driver would be installed as part of the game proper, not some re-installation of DirectX --and newer games know how to 'detect' installations of DirectX instead of boilerplate installation.

...and graphics card drivers are installed by manufacturers who care about their cards, not by game installations. If you can provide proof of that, I might believe it.
Posted August 31, 2015
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JDelekto: This is where I have to disagree. DirectX was meant to be a set of published interfaces that game developers could use and had a 'contract' of those interfaces to be assured that even if different back end drivers didn't do so in hardware, they could at least have been accomplished in software. DRM wasn't in the picture anywhere, not sure why you brought that up.

I would think that any "DirectX" compliant driver would be installed as part of the game proper, not some re-installation of DirectX --and newer games know how to 'detect' installations of DirectX instead of boilerplate installation.

...and graphics card drivers are installed by manufacturers who care about their cards, not by game installations. If you can provide proof of that, I might believe it.
I agree with you that the files should be installed as a part of the game installation rather than through Direct X. I don't know if it's done that way to avoid complications with virus scanners etc. Or if it's simply a matter that these particular files, while a part of the Direct X redistributable for that release, never make it into general circulation due to their uselessness in all other contexts.

It might not be intended for these specific Direct X versions to be as unique as they wind up being. But it's more or less moot now as I doubt it ever occurs any more. Just keep it in mind when you install an old game.

I wasn't talking about graphics card drivers installed with games. Graphics card drivers were just an analogy.
Posted August 31, 2015
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Hello all. Please rest assured that we're not ignoring anyone, though some delays can happen depending on the current workload, vacations by key staff, and some other factors.

As some of you may have noticed on our /work/ page, we're currently in the middle of recruiting, in order to provide the best (and quickest) customer experience we can manage. We're also conducting other efforts internally, in order to perform better. You should hopefully see the effects of these in the coming weeks and months.

I apologize to anyone who felt ignored or left behind. Once again, we do not ignore anyone - however, since clerical and technical errors can happen from time to time - please be sure to send us a reply in case you haven't heard back for a while. We've had cases where angry customers were angry about not getting word back for weeks, while according to our system (and mail server) the reply was apparently sent on our end. It's always best to check back with us in case something like this might happen.

@sjleader (OP): I have just sent you a reply to your ticket, I hope it is to your satisfaction. I sent my last reply to you just before the weekend, but I'm afraid that I wasn't able to check up on this case during my off days.
Please be aware that the Money Back Refund policy requires a level of cooperation between us and the customer, and that the priority is help you get the game working, and only refund the purchase if the problem seems unsolvable. While I do trust that you have deleted the game, this is not how the policy is supposed to work. I'm sorry if this isn't communicated clearly on the website itself.
Posted August 31, 2015
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Firek: Hello all. Please rest assured that we're not ignoring anyone,
Very glad to hear it. How about some updates about Chat and the gifting restrictions then?
Posted August 31, 2015
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Breja: I thought it was to find Uranus.
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JDelekto: Well, not actually, they were trying to find my head and ran across it.
What? Is your face near Uranus?
...
XD
Posted August 31, 2015
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Firek: Please be aware that the Money Back Refund policy requires a level of cooperation between us and the customer, and that the priority is help you get the game working, and only refund the purchase if the problem seems unsolvable. While I do trust that you have deleted the game, this is not how the policy is supposed to work. I'm sorry if this isn't communicated clearly on the website itself.
It is communicated clearly enough. ;)
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sjleader: Im done with this thread. To those of you who tried to help, thank you , I appreciate it. It seems GOG is ignoring this thread as well.

Im really not going to spend any more time. These guys clearly don't give a fuck about their customers.
I'm also curious about what the suggestion was. The way you're not allowing anyone to try and help you here makes me think that's what happened in your support emails too.
Post edited August 31, 2015 by SirPrimalform
Posted September 01, 2015
Please ignore this post was trying to send a PM and ended up posting instead.
Post edited September 01, 2015 by Gecko24
Posted September 04, 2015
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Firek: Please be aware that the Money Back Refund policy requires a level of cooperation between us and the customer, and that the priority is help you get the game working, and only refund the purchase if the problem seems unsolvable. While I do trust that you have deleted the game, this is not how the policy is supposed to work. I'm sorry if this isn't communicated clearly on the website itself.
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SirPrimalform: It is communicated clearly enough. ;)
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sjleader: Im done with this thread. To those of you who tried to help, thank you , I appreciate it. It seems GOG is ignoring this thread as well.

Im really not going to spend any more time. These guys clearly don't give a fuck about their customers.
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SirPrimalform: I'm also curious about what the suggestion was. The way you're not allowing anyone to try and help you here makes me think that's what happened in your support emails too.
You might have missed it in the thread. They kept offering my solutions that were windows based, when I told them multiple times, I was on a Mac running OSX. Yes the game was downloaded correctly for OSX. This was why I was pissed after 2 weeks of emails going back forth with me having to say the same thing over and over.
They finally issued a refund after telling me "they were making an exception." Whatever. Im done with this company.
Posted September 04, 2015
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sjleader: You might have missed it in the thread. They kept offering my solutions that were windows based, when I told them multiple times, I was on a Mac running OSX. Yes the game was downloaded correctly for OSX. This was why I was pissed after 2 weeks of emails going back forth with me having to say the same thing over and over.
They finally issued a refund after telling me "they were making an exception." Whatever. Im done with this company.
Can you tell me some of the suggestions they made?
Posted August 12, 2016
low rated
When you say your support team replies within 24h then it's a lie !
Post edited August 12, 2016 by Tigrouju
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This is my favourite topic
Community
General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)