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General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)
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This is my favourite topic
Posted August 31, 2015
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popperik: To me it seems like slowness isn't the biggest issue, transparency is.
That's a good point. However, most corporations don't live in glass buildings because there are times they don't want you to see how (in)efficiently they are being run.
Posted August 31, 2015
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JDelekto: I thought that was called RTFM (Read The Fine Manual). :)
These days it's called "When the installer tries to install Direct X and other things that will make the game work, don't just click cancel on those".

Which is isn't quite as succinct, admittedly.
Posted August 31, 2015
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Primo_Victoria: Have you even tried the Windows fixes on your Mac? GOG has been pretty perfect as far as reply time to customers, user accounts, downloads, optional beta Galaxy client, Original Sin release, etc. so far, so I can't take your complaint seriously.

Have you tried setting Compatibility Mode to Win98? If not, roll back your Windows 10 Mac to Windows 7.
I am not running windows at all. I am on a mac, with osx.
Posted August 31, 2015
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sjleader: I am not running windows at all. I am on a mac, with osx.
And what was the suggested Windows fix?
Posted August 31, 2015
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sjleader: I get it, its a tough job. My issue is one purely of principal. The fact that they have now gone 7 days without communicating really pisses me off. What gives them the right to just steal my money and ignore me? If they would simply communicate-- then I wouldn't be so pissed off.

People here think I am "over reacting." Yeah maybe so. Im tired of being screwed by companies. I run my own business. I have never ignored a customer for a week. And since I clearly can not talk to anyone there, my only outage is to vent on their face book page--which they have also ignored.
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reaver894: Of course they wont talk about it in public like that, have you considered that they are researching your issue to try to solve it? lack of communication is annoying this is true. But if you run your own business then perhaps you should approach this more diplomatically.

If one of your customers started doing this to you and for whatever reason you were in GOG's place, its not helpful to be this shitty about it, and creating a page that gog sux or whatever it was, yeah thats gonna get peoples backs up.

No matter what has happened so far you need to remain polite and professional. it gets you the best results. I wont be returning to this topic so dont waste your time replying, just chill down a bit and re-approach it a bit more civilized.
IT wouldn't happen in my business because when in the rare occasion there has been a customer issue, I resolve it immediately. I have never made some wait days without communication. If that was the case they could have said, "we are working on resolving this issue, please give us a few days."

I was polite at first. When they began ignoring me, I become not polite.
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sjleader: I am not running windows at all. I am on a mac, with osx.
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JMich: And what was the suggested Windows fix?
Im done with this thread. To those of you who tried to help, thank you , I appreciate it. It seems GOG is ignoring this thread as well.

Im really not going to spend any more time. These guys clearly don't give a fuck about their customers.
Post edited August 31, 2015 by sjleader
Posted August 31, 2015
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Primo_Victoria: Have you even tried the Windows fixes on your Mac? GOG has been pretty perfect as far as reply time to customers, user accounts, downloads, optional beta Galaxy client, Original Sin release, etc. so far, so I can't take your complaint seriously.

Have you tried setting Compatibility Mode to Win98? If not, roll back your Windows 10 Mac to Windows 7.
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sjleader: I am not running windows at all. I am on a mac, with osx.
I was just fooling around. This is exactly why I avoid customer support altogether and only reopened an account here to redeem the Witcher games.
Posted August 31, 2015
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sjleader: I get it, its a tough job. My issue is one purely of principal. The fact that they have now gone 7 days without communicating really pisses me off. What gives them the right to just steal my money and ignore me? If they would simply communicate-- then I wouldn't be so pissed off.

People here think I am "over reacting." Yeah maybe so. Im tired of being screwed by companies. I run my own business. I have never ignored a customer for a week. And since I clearly can not talk to anyone there, my only outage is to vent on their face book page--which they have also ignored.
Sometimes resubmitting your support ticket only increases the amount of time it takes to get a reply. But at this point I really don't see how it could make matters worse.

7 days. I don't know what exactly the problem is, but that's bad.
Posted August 31, 2015
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JDelekto: I thought that was called RTFM (Read The Fine Manual). :)
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Navagon: These days it's called "When the installer tries to install Direct X and other things that will make the game work, don't just click cancel on those".

Which is isn't quite as succinct, admittedly.
Understood, and I can see why people do it. How many times have you installed something downloaded from a Web site and it asks you if you want to install: a) some system defender; b) registry cleaner; c) PC wonderworks, etc.

When others' see a dialog to install something after an initial install, paranoia sets in --and I can understand why. The application you installed as a replacement for Notepad wants to install three other pieces of (ad/spy)ware, so the reaction most people have is to cancel it.

But when it comes to installing DirectX 9, I'm pretty sure one can skip that step if they're running a newer version of Windows...and if you've installed it before, there's really no reason to do it again.
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sjleader: Im really not going to spend any more time. These guys clearly don't give a fuck about their customers.
Is it that you cannot get the game working or you just want a refund in general? It works for me on Windows 10.
Post edited August 31, 2015 by JDelekto
Posted August 31, 2015
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JMich: And what was the suggested Windows fix?
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sjleader: Im done with this thread. To those of you who tried to help, thank you , I appreciate it. It seems GOG is ignoring this thread as well.

Im really not going to spend any more time. These guys clearly don't give a fuck about their customers.
As I said a few days back, Starflight is a game that uses DosBox, so the first suggestion would probably be to run the Graphics Setup program. When I asked you about it before, you didn't answer. If that was the "Windows" suggestion, it should be possible to change the DosBox configuration manually, even on a Mac, and it may help with your problem. Thus why I ask again.

Your call though either way.
Posted August 31, 2015
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Navagon: Sometimes resubmitting your support ticket only increases the amount of time it takes to get a reply.
According to one of the blues, that's a lie.
If you submit a new ticket, the new ticket, obviously, stays at the bottom of the queue but you don't move your first ticket further back in the queue.
You can even update your old ticket with additional information without moving your ticket to the bottom of the queue.
Post edited August 31, 2015 by 0Grapher
Posted August 31, 2015
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JDelekto: But when it comes to installing DirectX 9, I'm pretty sure one can skip that step if they're running a newer version of Windows...and if you've installed it before, there's really no reason to do it again.
Actually no. Well, not always and there's no way of knowing when it's fine and when it's not. So no. See, sometimes unique drivers are added to that particular version of Direct X to make that game work on certain systems. I think that this is less common now as most things are standardised and third party solutions have widespread support. But for GOG releases - the older ones at least - it's still very advisable to spend those extra seconds installing Direct X.
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0Grapher: According to one of the blues, that's a lie.
A long while ago I heard the opposite. But that was back before tickets were even updatable. So yeah, you're probably right about that.

Even so if something has happened to his support ticket that has caused it to be ignored then being at the bottom of the queue is still better than effectively not being on there at all.
Post edited August 31, 2015 by Navagon
Posted August 31, 2015
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Navagon: Sometimes resubmitting your support ticket only increases the amount of time it takes to get a reply.
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0Grapher: According to one of the blues, that's a lie.
If you submit a new ticket, the new ticket, obviously, stays at the bottom of the queue but you don't move your first ticket further back in the queue.
You can even update your old ticket with additional information without moving your ticket to the bottom of the queue.
That makes perfect sense from a programming standpoint. Throwing more tickets in goes to the back up the line, not the first up front. While others' think they are throwing something on the stack, it ends up in the queue. :)
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JDelekto: But when it comes to installing DirectX 9, I'm pretty sure one can skip that step if they're running a newer version of Windows...and if you've installed it before, there's really no reason to do it again.
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Navagon: Actually no. Well, not always and there's no way of knowing when it's fine and when it's not. So no. See, sometimes unique drivers are added to that particular version of Direct X to make that game work on certain systems. I think that this is less common now as most things are standardised and third party solutions have widespread support. But for GOG releases - the older ones at least - it's still very advisable to spend those extra seconds installing Direct X.
OK, I do believe that installing DirectX 9 drivers does give and not take away; however, why not just get the latest pack of drivers from the source instead of feeling like you have to do it piece-meal?
Post edited August 31, 2015 by JDelekto
Posted August 31, 2015
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JDelekto: OK, I do believe that installing DirectX 9 drivers does give and not take away; however, why not just get the latest pack of drivers from the source instead of feeling like you have to do it piece-meal?
There are the standard drivers that are included in Direct X and there are the ones for specific games. Newer versions of Direct X won't include unique drivers for specific games any more than the standard redistributable would have done at the time.

In fact, if they're anything like graphics card drivers, they may even reduce the support for older games over time. But that's just postulation based on the fact that the redistributable would be huge by now if they didn't do that.

Which makes installing old Direct X drivers a must where they're supplied with old games. It's not like it does any harm to do that anyway.
Posted August 31, 2015
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JDelekto: OK, I do believe that installing DirectX 9 drivers does give and not take away; however, why not just get the latest pack of drivers from the source instead of feeling like you have to do it piece-meal?
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Navagon: There are the standard drivers that are included in Direct X and there are the ones for specific games. Newer versions of Direct X won't include unique drivers for specific games any more than the standard redistributable would have done at the time.

In fact, if they're anything like graphics card drivers, they may even reduce the support for older games over time. But that's just postulation based on the fact that the redistributable would be huge by now if they didn't do that.

Which makes installing old Direct X drivers a must where they're supplied with old games. It's not like it does any harm to do that anyway.
OK, if you ask me, that's questionable behavior. Game developers installing clandestine drivers under the guise of installing DirectX 9?

BTW, DirectX is an interface, a contract which is not allowed to change other than the behavior on the back-end for specific hardware devices.

This interface requires that applications adhere to those interfaces and the results from those calls adhere to the contract. There's nothing magical or special about about installing DirectX9 for a game, unless there is something for which you're not being forth coming about.
Posted August 31, 2015
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Breja: Supposedly size doesn't matter...
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Maighstir: Indeed, it is said that what matters is how you use it, not how big it is.
say those who have a micropenis....
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This is my favourite topic
Community
General discussionGOG REFUSES TO ISSUE REFUND AGAINST THEIR PUBLISHED POLICY(179 posts)(179 posts)
(179 posts)