I think there's a lot more GOG could do to help ease up on Support people ( like you've suggested), especially when there's tons of good information scattered about the game specific forums (and hidden via the bad search).

Are you talking to yourself?

Coding. Not GOG's strong point it seems. So many areas could be improved upon in this regard. When you think about the fact that a lot of publishers have signed up in the wake of Galaxy and how ropey that still is, you'd think that they'd realise how much they need to improve in this area.

- Support guys and gals could have their workload cut.
- Galaxy could continue to act as a draw - stagnation could have the opposite effect.
- More old games getting sorted out and suitable for release.

With publishers clearly taking note of Galaxy then for that reason alone you'd have thought they'd realise the importance of bolstering their coding potential. It's way too big a deficiency right now.
Deleted the wrong quote. :) Fixed.

Grargar,

You are right just had to take off the fallout which I owned and was able to get the discount on the other two.


I guess will have to settle for paying 16.66 instead of 9.99 but again it's not about the money just hope support replies.

And will be more careful with my mouse clicks for purchases in the future : ) (It was my mistake for purchasing fallout on it's own when I saw the special)


Anyways guys take care and have a great weekend.

I thought that was called RTFM (Read The Fine Manual). :)

And posting a thread with a title that is ironically ridiculous and full in capital letters in the forum is smart, no?
Pretty much no customer here will give a damn about your refund since you didn't even have the decency of having an attitude that helps your cause and you reek of self entitlement if you think harassing on social media is ok due to your situation.

Of course they wont talk about it in public like that, have you considered that they are researching your issue to try to solve it? lack of communication is annoying this is true. But if you run your own business then perhaps you should approach this more diplomatically.

If one of your customers started doing this to you and for whatever reason you were in GOG's place, its not helpful to be this shitty about it, and creating a page that gog sux or whatever it was, yeah thats gonna get peoples backs up.

No matter what has happened so far you need to remain polite and professional. it gets you the best results. I wont be returning to this topic so dont waste your time replying, just chill down a bit and re-approach it a bit more civilized.

If it's actually been that long since you've heard anything, I would wholeheartedly agree with you. I would think that you would have gotten a response or some acknowledgement like "hey, we got your complaint, we're working on it." Even automated systems that do that help to cushion some of the most complaints.

Most companies aren't out there to "screw you", sure, they want your money, but only a few of them are brazen enough to do so without getting sued.

There are times when people need to vent and let off that steam (no pun intended), just make sure you don't make it personal. If you need to yell at anyone for anything at any time, you have an open invitation to yell at me. I promise I'll listen even if I can't give you instant results.

While I can't refund your money for a game which I think is probably one of the defining 'space' games I love, if you send me a message, I'll give you a pass for Kerbal Space Program.

Cheers!

I suspect support will refund you the difference though. Just seems lately response time has been rather poor.

Have you even tried the Windows fixes on your Mac? GOG has been pretty perfect as far as reply time to customers, user accounts, downloads, optional beta Galaxy client, Original Sin release, etc. so far, so I can't take your complaint seriously.

Have you tried setting Compatibility Mode to Win98? If not, roll back your Windows 10 Mac to Windows 7.

Very good advice indeed. Sometimes it helps to yell and scream into a pillow before you pick up the phone. The old adage "you can catch more flies with honey than vinegar" holds true; being professional and polite will usually get you the best results as well as showing a sign of maturity.

If you've done your best to be polite and still get no satisfaction, just remember that the pen is mightier than the sword! Don't post something on Facebook or social media, "write" a letter to the President or CEO of the company, explain to them what disappointed you and why, see if you get a response.

GOG has always been better than Steam, Origin and Uplay, and will always be better. In every way. Always. Get that through your thick skull.
Corporate America hasn't brainwashed the whole world, bro.

Of course they haven't. It used to be two big players in this world I knew; the Catholic church and the Government.

Then big Corporations stepped in. I think they're probably even more powerful than Government which passed the laws to allow them to become so these days.

To me it seems like slowness isn't the biggest issue, transparency is.

Countless times have people posted about things like this on the forums, only to be ended by a blue stumbling upon the thread, asking for the support ticket's id in PM and then resolving it.